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Windows 7: Windows Update Fails to Install: error codes 800B0100 and 9C47


17 Sep 2013   #1

Windows 7 Home Premium 64-bit
 
 
Windows Update Fails to Install: error codes 800B0100 and 9C47

Hello. I have tried my best to do everything recommended here to solve the issue of failed installments of windows updates:

Fix: Windows Updates fail to install in Windows 7 | 8

Obviously, I haven't been successful. I am not very good with computers, so I would appreciate your patience as you help me with this problem.

Thank you for your help.


My System SpecsSystem Spec
.

17 Sep 2013   #2

Windows 7 Home Premium 64-bit
 
 

CBS.zip

Here is the CBS zip.


My System SpecsSystem Spec
18 Sep 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a fair number of problems....
From your CheckSUR log
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16748_none_07ebd26bfd1a9d00.manifest
 winsxs\manifests\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20888_none_084a2f871658ac8e.manifest
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
The CBS log is a mess - which is to be expected with that number of problems.

I'll post a fix protocol later.
My System SpecsSystem Spec
.


18 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded afile - unkaa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder unkaain the same place.

Open this folder- there should be two folders inside it (Manifests,and Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages



Andthe content of the manifestsfolder (.manifest files) into this folder:



C:\Windows\Temp\CheckSur\Winsxs\Manifests



Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
19 Sep 2013   #5

Windows 7 Home Premium 64-bit
 
 

Thank you very much Noel, for working on this. Sorry it took me awhile to respond as my wife has been gone on a trip and I've been having to be mom and dad for my 3 kids.

Here are the CheckSUR files.

CheckSUR.log

CheckSUR.persist.log


My System SpecsSystem Spec
19 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No problem
The CheckSUR log now shows clear.

Please run another SFC /SCANNOW so we can make sure that nothing new is reported. If it comes back 'nothing found', then do a manual Check for Updates, and attempt installation of the oldest offered update and see how it goes.
My System SpecsSystem Spec
20 Sep 2013   #7

Windows 7 Home Premium 64-bit
 
 

Hi Noel. I have been trying to work on this, but my computer has been freezing up at the point where it says "Starting Windows". Sometimes I can get in using Safe Mode, but sometimes even then it has frozen up.

It may take awhile for me to get back to you.

Do you think it would be best for me to do a re-install?
My System SpecsSystem Spec
20 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It sounds like you may have a hardware problem?

Check your RAM using memtest86++ and see if that's the problem.
My System SpecsSystem Spec
20 Sep 2013   #9

Windows 7 Home Premium 64-bit
 
 

CheckSUR.log

CheckSUR.persist.log

Hi Noel. I was having difficulty working on Safe Mode so I used System Restore. I then went back and redid what you suggested. Here are the CheckSUR logs again. I will now try the SFC / Scannow.


My System SpecsSystem Spec
20 Sep 2013   #10

Windows 7 Home Premium 64-bit
 
 

Attachment 286645 Here is the CBS log after the SFC / Scannow. I think all the corrupted files have been repaired.

I'm not sure I understand how to use memtest86+. Could you refer me to a site that would explain it clearly step by step?
My System SpecsSystem Spec
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 Windows Update Fails to Install: error codes 800B0100 and 9C47




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