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Windows 7: Windows 7 fails to authenticate

21 Sep 2013   #1

Windows 7
Windows 7 fails to authenticate

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G3XW7-XXV3W-J3KG7
Windows Product Key Hash: FAumYHZkH04sD745mCkTmSdmOMk=
Windows Product ID: 00359-113-1123601-85576
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {982EBDA5-E961-4341-9FDD-AB1CD38B3328}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{982EBDA5-E961-4341-9FDD-AB1CD38B3328}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-J3KG7</PKey><PID>00359-113-1123601-85576</PID><PIDType>5</PIDType><SID>S-1-5-21-2184480436-2758165377-2340419844</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.7</Version><SMBIOSVersion major="2" minor="7"/><Date>20121024000000.000000+000</Date></BIOS><HWID>1CA33907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-113-112360-00-1033-7601.0000-2642013
Installation ID: 004373489103267194314130887773300335891936424501359676
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: J3KG7
License Status: Initial grace period
Time remaining: 37920 minute(s) (26 day(s))
Remaining Windows rearm count: 4
Trusted time: 9/21/2013 6:18:20 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:18:2013 02:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  DMAR            INTEL         SNB
Hi, so, a couple days ago I reinstalled windows 7, due to getting a new motherboard, and my HDD not liking the new mobo due to having old mobo drivers installed, and now when I try to activate windows 7 it tell me the key cannot be used.

I have used this key to re-install windows 7 before, various computer problems over the years, and it worked fine, and I don't know why it isn't working now.

My System SpecsSystem Spec

21 Sep 2013   #2
Microsoft MVP

Windows 7 Ult. x64

License Status: Initial grace period
Time remaining: 37920 minute(s) (26 day(s))
Check the product key letters carefully. Note that the following characters cannot be used - A E I L N O S U Z 1 0. A O/0 is usually always a Q.
My System SpecsSystem Spec
21 Sep 2013   #3

Windows 7

I have looked twice what I was typing in, and got someone else to look at what the code was to make sure I was typing in correctly.

every time I try to use the code I just get this message saying
"the product key you typed cannot be used to activate windows on this computer"
My System SpecsSystem Spec

21 Sep 2013   #4
Microsoft MVP

Windows 7 Ult. x64

Has that licence been installed on any other computer ever?

Try the phone activation service again, but this time hold for a real person to answer:

1. Click Start, and in the Search box type : slui.exe 4
2. Press ENTER on your Keyboard
3. Select your Country.
4. Select the Phone Activation option, and hold on for a real person.
My System SpecsSystem Spec
21 Sep 2013   #5

Windows 7

Just this one, and I've had the same HDD the whole time.

I have changed motherboards once or twice, gotten more RAM, and a new video card over the years, and in the one or two times I had to re-install windows, either due to a virus or my HDD not liking the new motherboard unless I started over, it has taken the code.
My System SpecsSystem Spec
21 Sep 2013   #6
Microsoft MVP

Windows 7 Ult. x64

^ See my edit for phone activation.
My System SpecsSystem Spec
21 Sep 2013   #7

Windows 7

I haven't tried phone activation before, so ill try that and see what happens.
My System SpecsSystem Spec
21 Sep 2013   #8

Windows 7

Well, phone activation worked.

Thanks for the help.
My System SpecsSystem Spec
21 Sep 2013   #9
Microsoft MVP

Windows 7 Ult. x64

My System SpecsSystem Spec

 Windows 7 fails to authenticate

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