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Windows 7: WU won't Update IE 9 and 10 - Error codes


21 Sep 2013   #1

Windows 7 Home Premium x64
 
 
WU won't Update IE 9 and 10 - Error codes

I will start from the beginning, A mate rang me to ask if i could fix his laptop, but i was away on holiday atm, told him to check some local computer stores. So he did and got a local computer to fix his laptop for him.

When i returned to holiday i rang him to see what was fixed on his laptop and how is it running. he said its fixed the store said the hard drive had bad sectors and they fixed them. But slow at times and windows update is running every night. So i picked up his laptop this weekend. I've replaced the HD with a SSD, used the Samsung migration tool came with it. Ran a Disk Check on it to fix any errors that was copied across.

Then i looked at the Windows Update issue. I noticed it was stuck on 2 updates for IE. I checked what version was installed which was 9. Thou WU still wanted to installed version 9 and version 10. Tried to uninstall version 9 but wouldn't let me saying Not all of the updates were successfully installed. So i came here read your Windows Update Posting Instructions. Follows the steps there. Ran SURT, and did a sfc scan.

The 2 errors are Code9C48 and Code9C59. IE 9 and IE 10.

What can i do to fix this?

My System SpecsSystem Spec
.

21 Sep 2013   #2

Windows 7 Home Premium x64
 
 

Having problems uploading the CBS Log, it's too big for single file upload, so i split it into 3 parts, but still won't load. So i uploaded to a website and posted the link here.

CBS Log
My System SpecsSystem Spec
22 Sep 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a fair number of problems in the CheckSUR report...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16446_none_64b871223079d9d0.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.20551_none_a4696b5205d83711.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16446_none_73b37f0507a9980f.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16446_none_b13d4bdea9497f5a.manifest
 winsxs\manifests\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20551_none_76f05ec68dacc82e.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20551_none_884a7de50e033164.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20551_none_65323c8f49a416d8.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16446_none_b032acac1285d767.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16446_none_bc1acfd16ce87c13.manifest
 winsxs\manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16446_none_0d43fc3580754114.manifest
 winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16446_none_1798a687b4d6030f.manifest
 winsxs\manifests\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16446_none_03c745ec248809b7.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16446_none_bc314a355f33a983.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.20551_none_05364fa8366a52ad.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.20551_none_742d4a7220d3d517.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16446_none_a3ef9fe4ecadfa09.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20551_none_2f73ba26b97ef317.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.20551_none_b0ac78192bb0146f.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20551_none_bc949b3e8612b91b.manifest
 winsxs\manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16446_none_2970b7b7a9796493.manifest
 winsxs\manifests\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16446_none_f76d8872c9d3d04d.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16446_none_2ef9eeb9a054b60f.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20551_none_bcab15a2785de68b.manifest
 winsxs\manifests\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16446_none_7676935974828b26.manifest
 winsxs\manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20551_none_0dbdc7a2999f7e1c.manifest
 winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20551_none_181271f4ce004017.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.20551_none_b1b7174bc273bc62.manifest
 winsxs\manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20551_none_29ea8324c2a3a19b.manifest
 winsxs\manifests\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20551_none_044111593db246bf.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16446_none_04bc843b1d4015a5.manifest
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
This is leading to a failure of SP1 - which explains why IE10 won't install!

I'll post a fix protocol in a bit.
My System SpecsSystem Spec
.


22 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded afile - sbyaa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder sbyaain the same place.

Open this folder- there should be two folders inside it (Manifests,and Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages



Andthe content of the manifestsfolder (.manifest files) into this folder:



C:\Windows\Temp\CheckSur\Winsxs\Manifests



Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
22 Sep 2013   #5

Windows 7 Home Premium x64
 
 

Thank Noel for helping me with this problem. Here is the new CheckSUR and CheckSUR.persist log files.


Attached Files
File Type: log CheckSUR.log (16.7 KB, 1 views)
File Type: log CheckSUR.persist.log (44.5 KB, 0 views)
My System SpecsSystem Spec
22 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great - CheckSUR now reads clean.
Please now run another SFC /SCANNOW and we'll see if that's triggered any problems there - post the new CBS.log file.
My System SpecsSystem Spec
22 Sep 2013   #7

Windows 7 Home Premium x64
 
 

SFC scan didn't find any problems, attached is new CBS Log
My System SpecsSystem Spec
22 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - do a manual Check for Updates, and see what's found.
IE9 itself shouldn't be there any more, but you'll probably have a few updates for it. Install those first.
My System SpecsSystem Spec
22 Sep 2013   #9

Windows 7 Home Premium x64
 
 

Thanks very much Noel, IE is now running on version 10.
My System SpecsSystem Spec
22 Sep 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's what I like to hear!

Good luck
My System SpecsSystem Spec
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 WU won't Update IE 9 and 10 - Error codes




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