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Windows 7: Windows Update error 80073712 (sfc, windows feature, help not working)

22 Sep 2013   #1
arkdemon

Windows 7 Ultimate x86
 
 
Windows Update error 80073712 (sfc, windows feature, help not working)

Hello, my Windows Update is not working: it returns the error 80073712. It has been like this for several months. I tried to do sfc /scannow but it says: "beginning system scan. This process will take some time" and 2 seconds after it says "Windows Resource Protection could not preform the requested operation". My Windows Help and Support doesn't work either as well as my Windows Features (when I open "Turn Windows features on and off" it returns a blank box). I also tried the "Windows6.1-KB947821-v27-x86.msu" but it does not repair the error. I also scanned my system with Malwarebytes Antimalware and avast! to see if it was a malware or virus but i do not find anything.

In the other hand, my date and time is working as well as my search box.

I do not know what I have to do.
I have a Windows 7 Ultimate x86.
Thank you for your help

PS: I also tried some other things but I do not remember anymore what they were


My System SpecsSystem Spec
22 Sep 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
My System SpecsSystem Spec
22 Sep 2013   #3
arkdemon

Windows 7 Ultimate x86
 
 

Oups sorry
Here they are:


Attached Files
File Type: zip CBS.zip (2.56 MB, 4 views)
My System SpecsSystem Spec
22 Sep 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I think you have some severe problems....


I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or SkyDrive) and post a link.

My System SpecsSystem Spec
27 Sep 2013   #5
arkdemon

Windows 7 Ultimate x86
 
 

Hello, sorry for the time I took to answer: I could not use the computer :/
Thank you for taking time to help me
Here is the link:
https://dl.dropboxusercontent.com/u/...COMPONENTS.zip
My System SpecsSystem Spec
27 Sep 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your problems don't surprise me too much

Let's see if this helps.....


Please downloadand install Malwarebytes Anti-malware(free version) from http://www.malwarebytes.org/products/malwarebytes_free/- UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in anyother user accounts.



Delete everythingit finds
My System SpecsSystem Spec
27 Sep 2013   #7
arkdemon

Windows 7 Ultimate x86
 
 

I already have malwarebytes anti-malware
I'm starting the scan. It will take some time though: I'm going to tell the results tomorrow.
Thank you for your help
My System SpecsSystem Spec
28 Sep 2013   #8
arkdemon

Windows 7 Ultimate x86
 
 

Finished the scan: removed 15 "threats". They were PUP and Trojan Clickers but these trojan clickers were CMake .bin files :/
THen, I restarted the computer as instructed, and tried to update Windows: it does not work.

I think the problem comes from the services that are disabled.
In my computer these are disabled (Windows services): SDRSVC,WBioSrvc, idsvc, WCSPlugInService, wcnsvc, WinDefend, WerSvc, WecSvc, StiSvc, msiserver,FontCache.3.0.0.0 and WinRM. Moreover, I do not have Windows Help and Support service in the list.
My System SpecsSystem Spec
28 Sep 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please downloadthe Farbar Service Scanner from



http://www.bleepingcomputer.com/download/farbar-service-scanner/



Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.



My System SpecsSystem Spec
28 Sep 2013   #10
arkdemon

Windows 7 Ultimate x86
 
 

Hello, here are the results:

Farbar Service Scanner Version: 13-09-2013
Ran by Kids (administrator) on 28-09-2013 at 12:12:53
Running from "C:\Users\Kids\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
cryptsvc Service is not running. Checking service configuration:
The start type of cryptsvc service is OK.
The ImagePath of cryptsvc service is OK.
The ServiceDll of cryptsvc: "%SystemRoot%\system32\cryptsvc.dll".


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
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 Windows Update error 80073712 (sfc, windows feature, help not working)




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