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Windows 7: windows 7 build 7601, this copy of windows is not genuine, error code

24 Sep 2013   #21
edv

windows 7 home premium 64 bit
 
 

Ok. Running as administrator got me further.


My System SpecsSystem Spec
.
24 Sep 2013   #22
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Hold the line for an operator to answer.
My System SpecsSystem Spec
24 Sep 2013   #23
edv

windows 7 home premium 64 bit
 
 

Thank you. They told me to call customer support. I will have to do that tomorrow. Thank you for your time.
My System SpecsSystem Spec
.

24 Sep 2013   #24
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Let us know how it works out.
My System SpecsSystem Spec
25 Sep 2013   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Open an ElevatedCommand Prompt, and run the following commands



sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-20" /S




Copy and pastethe results to your reply

Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight select Copy. In the CP Window, click on the black/white icon at topleft select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
25 Sep 2013   #26
edv

windows 7 home premium 64 bit
 
 

None of that would have worked. I contacted Customer support, they transfered me to the technician. The technician tried this and similar things but to no avail. Finally they connected me to the higher up technician and he added files and did a bunch of stuff I couldn't keep track of. Apparently, files were missing from system32. Four hours later, it is fixed!
My System SpecsSystem Spec
25 Sep 2013   #27
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
26 Sep 2013   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by edv View Post
None of that would have worked. I contacted Customer support, they transfered me to the technician. The technician tried this and similar things but to no avail. Finally they connected me to the higher up technician and he added files and did a bunch of stuff I couldn't keep track of. Apparently, files were missing from system32. Four hours later, it is fixed!
Nice one - sounds as if you finally got through to Level3 support, which are the only guys who actually know how to read an MGADiag report (and have the tools to back it up).

Sounds as if he did an SFC scan and fixed the problems it highlighted.

Glad you're sorted!

Good luck
My System SpecsSystem Spec
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 windows 7 build 7601, this copy of windows is not genuine, error code




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