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Windows 7: Another Win 7 ent b7601, this copy of windows is not genuine, error


25 Sep 2013   #1

Various Win 7 pro/ent x32/64 and xp Pro/ent x32
 
 
Another Win 7 ent b7601, this copy of windows is not genuine, error

Hello, i have an odd one, this is a corporate environment, i have deployed 150+ PC's to Win 7 from XP using Windows Lite touch deployment method with no issues until now...

My last site i had two 'non genuine' issues one seemed to sort itself out by itself... the remaining one i have deployed at least 30 of with (ie with the same configuration Intel DQ45 x32)

oh i have tried the stop service... rename tokin.dat .. start service.. etc.

let me know what you need...

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85416
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {20CF6A98-2823-4336-A8EC-2ECF97D953A8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{20CF6A98-2823-4336-A8EC-2ECF97D953A8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85416</PID><PIDType>1</PIDType><SID>S-1-5-21-1948668648-1630167753-2449692986</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ45CB__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CBQ4510H.86A.0119.2010.0223.1522</Version><SMBIOSVersion major="2" minor="4"/><Date>20100223000000.000000+000</Date></BIOS><HWID>A9073C07018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>CDM AU</OEMID><OEMTableID>DQ45CB</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GF83Ax3yOuYKUIQjJBUDVIzqnnyepqIKIoS70xY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            INTEL         DQ45CB  
  FACP            INTEL        A M I
  MCFG            INTEL         DQ45CB  
  ASF!            INTEL         DQ45CB  
  SLIC            CDM AU        DQ45CB
  SPCR            INTEL         DQ45CB  
  TCPA            INTEL         DQ45CB



My System SpecsSystem Spec
.

25 Sep 2013   #2

Various Win 7 pro/ent x32/64 and xp Pro/ent x32
 
 

when I run SLMGR /ato i receive error 800700b7 Cannot create file when that file already exists
if I run slmgr by itself it brings up the help file
SLui brings up the same as /ato
if i try to go online to register it downloads the hot fix but fails to install
My System SpecsSystem Spec
25 Sep 2013   #3

Windows 8 Ultimate x64
 
 

patch it
My System SpecsSystem Spec
.


25 Sep 2013   #4

Various Win 7 pro/ent x32/64 and xp Pro/ent x32
 
 

Patch what?
My System SpecsSystem Spec
26 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Ignore the earlier comment - its ignorant & naive - I'll ask Noel our resident expert to have a look for you.
My System SpecsSystem Spec
26 Sep 2013   #6

Various Win 7 pro/ent x32/64 and xp Pro/ent x32
 
 

Thank you very much.
My System SpecsSystem Spec
26 Sep 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Interesting results - I suspect that there are problems with the servicing Package files.


Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and upload it to your reply.

Also...


Please run a full CHKDSK and SFC scan....



Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.



At the Command prompt, type



CHKDSK C: /R



and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, pressEnter, and then reboot.



The CHKDSK will take a few hours depending on the size of the drive,so be patient!



After the CHKDSK has run, Windows should boot normally (possiblyafter a second auto-reboot) -

then run the SFC.



SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.



At the Command prompt, type



SFC /SCANNOW



and hit the Enter key



Wait for the scan to finish - make a note of any error messages -and then reboot.





Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and attach it to a reply.



Post a new MGADiag report with details of any error messagesencountered.


My System SpecsSystem Spec
26 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

....the other possibility is that the built-in service accounts are hosed...


The problem may lie in the permissions for the AppData folder in the NetworkServicesprofile.



Let's check

Open an ElevatedCommand Prompt window, and run the following commands



ICACLSC:\Windows\ServiceProfiles\NetworkService\AppData

ICACLS C:\Windows\ServiceProfiles\Networkservice

ICACLS C:\Windows\ServiceProfiles

ICACLS C:\Windows

ICACLS C:\Windows\System32





post the results


Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
26 Sep 2013   #9

Various Win 7 pro/ent x32/64 and xp Pro/ent x32
 
 
Partial Update

Excellent thank you for such a detailed response,

please find attached the CBS log... ChkDsk is running... and im happy to say I will be away now until Tuesday.... so please look after those more needy then I and i will update you with all the other requested info upon my return

If anything completes before i leave in the then 30 mins i will update today otherwise see you on the flip side.

Thank you for taking the time to help me and others with all of their issues, it is truly appreciated.

John
My System SpecsSystem Spec
27 Sep 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I'm afraid that the news doesn't look good - unless the other results bear some fruit.
Code:
2013-09-25 08:07:31, Info                  CBS    Plan: Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256, Update: ActiveX, current: Resolved, pending: Default, start: Resolved, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
2013-09-25 08:07:31, Info                  CBS    Perf: Resolve chain started.
2013-09-25 08:07:31, Info                  CSI    00000011@2013/9/25:00:07:31.917 CSI Transaction @0x497120 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [87]"TI1.30325123_960896136:2/WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2013-09-25 08:07:32, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Info                  CBS    Failed to install catalog file \\?\C:\windows\SoftwareDistribution\SelfUpdate\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256\update.cat for package [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Info                  CBS    Failed to install catalog for package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256 [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Info                  CBS    Failed to add package. [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Info                  CBS    Failed to persist package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256. [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Info                  CBS    Failed to update states and store all resolved packages. [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Info                  CSI    00000012@2013/9/25:00:07:32.120 CSI Transaction @0x497120 destroyed
2013-09-25 08:07:32, Info                  CBS    Perf: Resolve chain complete.
2013-09-25 08:07:32, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
2013-09-25 08:07:32, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8e5e0408 - JET_errFileAccessDenied]
This looks as though the Windows Update engine itself is corrupted, and we've not had much luck fixing that problem without a repair install.

We'll hold off on a final prognosis until the rest of the test results are in.
My System SpecsSystem Spec
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 Another Win 7 ent b7601, this copy of windows is not genuine, error




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