Windows 7 not genuine after hard drive upgrade (IDE to SATA)


  1. juddster
    Posts : 2
    Windows 7 Ultimate N x64
       New #1

    Windows 7 not genuine after hard drive upgrade (IDE to SATA)


    Hi,

    I have just upgraded hard drive from an IDE to SATA and cloned the old drive to the new. The system boots OK and I can log in to Windows but I get a message indicating that Windows is not genuine.

    I've searched this forum and found a few threads covering this problem but haven't determined the way to resolve this. The threads seem to suggest pasting the output of The Microsoft Genuine Advantage Diagnostic Tool to help diagnose the issue so here it is (I removed the Windows Product Key - paranoia!). Doesn't mean much to me so any help appreciated.

    Thanks

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: <<REMOVED>>
Windows Product Key Hash: 1NdGqqJtb/S5mBh5lLif7AE8PP0=
Windows Product ID: 00432-077-0131196-86065
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.028
ID: {152AC60F-48F6-4805-84E7-B7D98A7076B2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate N
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Martin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{152AC60F-48F6-4805-84E7-B7D98A7076B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.028</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DWCYJ</PKey><PID>00432-077-0131196-86065</PID><PIDType>5</PIDType><SID>S-1-5-21-732488963-2988197243-338890150</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 1406</Version><SMBIOSVersion major="2" minor="4"/><Date>20091118000000.000000+000</Date></BIOS><HWID>F3ED3007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, UltimateN edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: dca01e19-01f5-4ce1-98b1-35fb7a323806
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00432-00172-077-013119-00-2057-7601.0000-1512012
Installation ID: 007423866560906045590622050645775870337425683191395261
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DWCYJ
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 3
Trusted time: 25/09/2013 08:29:38

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:25:2013 08:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAIABAABAAEAAwACAAAAAwABAAEAln1AHU40Bg72/UgkdCbAIBB6ZBXA+96IQqpInj+8ZNoQf/LHzDE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Nvidia		ASUSACPI
  FACP			Nvidia		ASUSACPI
  HPET			Nvidia		ASUSACPI
  MCFG			Nvidia		ASUSACPI
  SSDT			Nvidia		ASUSACPI
      My Computer
    Quote Quote

  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Code:
    Notification Reason: 0xC004F00F
    This error indicates the tolerance for online activation has been exceeded.

    You need to perform telephone activation using these steps:

    1. Click Start, and in the Search box type : slui.exe 4
    2. Press ENTER on your Keyboard
    3. Select your Country.
    4. Select the Phone Activation option, and hold on for a real person.

    FYI : there is no need to remove your product key in the MGADIAG report........its partly hashed which makes it extremely unlikely that anyone could use it for nefarious purposes.
      My Computer
    Quote Quote

  4. juddster
    Posts : 2
    Windows 7 Ultimate N x64
    Thread Starter
       New #3

    Wow, fast response Golden, thanks.

    I ran slui.exe 4 as you suggested and saw one of the options was to activate online so I thought I'd give it a go. It went through successfully and seems to have worked. New diagnostic report below.

    Thanks for your help!


    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-393W4-GVWHG-DWCYJ
Windows Product Key Hash: 1NdGqqJtb/S5mBh5lLif7AE8PP0=
Windows Product ID: 00432-077-0131196-86065
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.028
ID: {152AC60F-48F6-4805-84E7-B7D98A7076B2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate N
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Martin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{152AC60F-48F6-4805-84E7-B7D98A7076B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.028</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DWCYJ</PKey><PID>00432-077-0131196-86065</PID><PIDType>5</PIDType><SID>S-1-5-21-732488963-2988197243-338890150</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 1406</Version><SMBIOSVersion major="2" minor="4"/><Date>20091118000000.000000+000</Date></BIOS><HWID>F3ED3007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, UltimateN edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: dca01e19-01f5-4ce1-98b1-35fb7a323806
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00432-00172-077-013119-00-2057-7601.0000-1512012
Installation ID: 007423866560906045590622050645775870337425683191395261
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DWCYJ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 25/09/2013 09:27:52

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:25:2013 08:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAIABAABAAEAAwACAAAAAwABAAEAln1AHU40Bg72/UgkdCbAIBB6ZBXA+96IQqpInj+8ZNoQf/LHzDE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Nvidia		ASUSACPI
  FACP			Nvidia		ASUSACPI
  HPET			Nvidia		ASUSACPI
  MCFG			Nvidia		ASUSACPI
  SSDT			Nvidia		ASUSACPI
      My Computer
    Quote Quote

  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    Validation Code: 0
    Cached Online Validation Code: 0x0
    All OK
      My Computer
    Quote Quote

  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Golden said:
    Code:
    Notification Reason: 0xC004F00F
    This error indicates the tolerance for online activation has been exceeded.
    Not quite, Golden - it actually translates as 'The Software Licensing Server reported that the hardware ID binding is beyond level of tolerance.'

    This is usually caused by hardware changes or driver updates.
      My Computer
    Quote Quote

 

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