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Windows 7: Error code 9C48 when trying to update IE9

04 Oct 2013   #21
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Dit you close IE9 all windows? Did you open Elevated Command prompt and did
Code:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
??


My System SpecsSystem Spec
.
04 Oct 2013   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The two versions is normal

Please post the new CBS.log and windowsupdate.log - they may have some data from the uninstall attempts that we can use for diagnosis. (don't run another SFC yet)
My System SpecsSystem Spec
04 Oct 2013   #23
markrichard123

Windows 7 Home Premium 64bit
 
 

IE 9 was closed and I ran the code in CMd as administrator is that the same as elevated code?

Please find the files attatched.

Many thanks for your continued help.
My System SpecsSystem Spec
.

04 Oct 2013   #24
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by markrichard123 View Post
IE 9 was closed and I ran the code in CMd as administrator is that the same as elevated code?

Please find the files attatched.

Many thanks for your continued help.
Yes elevated means run as administrator.

Can you run that command again please. Did it uninstall the packages?
My System SpecsSystem Spec
05 Oct 2013   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are some interesting error messages in the windowsupdate.log file...
Code:
2013-10-04 16:17:50:533 1324 1238 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013

 Line 10085: 2013-10-04 08:17:36:113 1324 11a0 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
 Line 10223: 2013-10-04 08:17:53:913 1324 109c AU WARNING: AU found no suitable session to launch client in
 Line 10255: 2013-10-04 08:17:58:219 1324 9b8 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
 Line 10316: 2013-10-04 08:33:54:177 4584 488 Handler   : WARNING: Command line install completed. Return code = 0x00009c48, Result = Failed, Reboot required = false
 Line 10317: 2013-10-04 08:33:54:177 4584 488 Handler   : WARNING: Exit code = 0x8024200B
 Line 10320: 2013-10-04 08:33:54:177 1324 fd4 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C48
The problem is that I can't work out which update this refers to

I need the CBS.log file (not the CheckSUR.logs
My System SpecsSystem Spec
07 Oct 2013   #26
markrichard123

Windows 7 Home Premium 64bit
 
 

Sorry for the delay
I've heard the word "interesting" before, as in "may you live in interesting times"!

Please find the log file.

Cheers
My System SpecsSystem Spec
08 Oct 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You ran a load of DISM commands a few days ago (4/10) - here's the list of failures...
Code:
    pkgmgr   /up:Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"    0x800f0805
    pkgmgr   /up:Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421"    0x800f0805    
pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"    0x800f0805   
pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421"    0x800f0805    
pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"    0x800f0805    
pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421"    0x800f0805    
pkgmgr   /up:Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421" 0x800f0805
The last attempt and failure to install SP1 produced the following erros...
Code:
 Line 20840: 2013-09-12 21:55:31, Error                 CBS    SPI: (CheckForPendingFlag:90)Failed to open component hive at C:\Windows\System32\config\components er=0x0
 Line 20841: 2013-09-12 21:55:31, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
 Line 21656: 2013-09-12 21:55:34, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
 Line 21664: 2013-09-12 21:55:34, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
 Line 21666: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21667: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21668: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21669: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21705: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 21708: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 21710: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:696)No parents for SP package found.  A release version of SP0 must be installed or scheduled for installation hr=0x800f0a05
 Line 21712: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:704)Failed to do an applicability scan of linked SP for package Windows6.1-KB976902-x64.cab hr=0x800f0a05
 Line 21713: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPInstall::CompatibilityApplicabilityScan:1303)Failed in applicability check of task hr=0x800f0a05
 Line 21715: 2013-09-12 21:55:43, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x800f0a05
 Line 21716: 2013-09-12 21:55:43, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x800f0a05
 Line 21719: 2013-09-12 21:55:47, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 21720: 2013-09-12 21:55:47, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002

I'll put my thinking-cap on and see whether I can make any sense out of that lot!
My System SpecsSystem Spec
08 Oct 2013   #28
markrichard123

Windows 7 Home Premium 64bit
 
 

Many thanks!
My System SpecsSystem Spec
10 Oct 2013   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm not having too much success

The DISM failures relate to just about every Cumulative Update for IE9 - and I'm not sure what happens if you uninstall a later CU (i.e. does this restore the earlier CU, or take the install back to basic?) and I'd rather not find out the hard way that it's not going to work!
My System SpecsSystem Spec
10 Oct 2013   #30
markrichard123

Windows 7 Home Premium 64bit
 
 

Thank you for trying.

Do you suggest I try to re-install win 7?

Regards
My System SpecsSystem Spec
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 Error code 9C48 when trying to update IE9




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