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Windows 7: Error code 9C48 when trying to update IE9

01 Oct 2013   #1

Windows 7 Home Premium 64bit
 
 
Error code 9C48 when trying to update IE9

Hello, I'm trying to install an update to IE9 but get the error code 9C48.

I've tried to uninstall IE9 but it is not listed in the Windows Update section.

Originally I was trying to install Windows 7 SP1, but was getting an error saying "newer software alreay installed" I think.

Any help much appreciated.

Cheers



Attached Thumbnails
Error code 9C48 when trying to update IE9-win-error.jpg  
Attached Files
File Type: zip CBS.zip (599.7 KB, 6 views)
My System SpecsSystem Spec
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01 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

This can repair windows updates problems Windows Repair (All In One)
My System SpecsSystem Spec
01 Oct 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Select only 1 update and try to install that one. All fail if try them seperately? Are they all IE9 upates?
My System SpecsSystem Spec
.


02 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are no significant errors in the SFC scan - but there are a lot of errors in the background CBS log - seemingly to do with installation of SP1.

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and upload it to your reply.

My System SpecsSystem Spec
02 Oct 2013   #5

Windows 7 Home Premium 64bit
 
 
947821 log files

Quote   Quote: Originally Posted by NoelDP View Post
There are no significant errors in the SFC scan - but there are a lot of errors in the background CBS log - seemingly to do with installation of SP1.

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and upload it to your reply.
Many thanks, please find attatched files.
My original aim was to instal SP 1


Attached Files
File Type: log CheckSUR.log (1.1 KB, 3 views)
File Type: log CheckSUR.persist.log (8.0 KB, 0 views)
My System SpecsSystem Spec
03 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's the summary of the CheckSUR -
Code:
Unavailable repair files:
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
I'll post a fix later today.
My System SpecsSystem Spec
03 Oct 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - mr1aa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder mr1aa in the same place.

Open this folder - there should be one folder inside it ( Packages)



Copy the content of the Packages folder to the folder

C:\Windows\Temp\CheckSur\Servicing\Packages



Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
03 Oct 2013   #8

Windows 7 Home Premium 64bit
 
 
Logs for CheckSUR tool,

Quote   Quote: Originally Posted by NoelDP View Post
I've uploaded a file - mr1aa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder mr1aa in the same place.

Open this folder - there should be one folder inside it ( Packages)



Copy the content of the Packages folder to the folder

C:\Windows\Temp\CheckSur\Servicing\Packages



Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.


Many thanks.


Attached Files
File Type: log CheckSUR.persist.log (9.1 KB, 3 views)
File Type: log CheckSUR.log (1.1 KB, 1 views)
My System SpecsSystem Spec
03 Oct 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's very odd - the files weren't replaced at all.
This usually means that you copied the folder, rather than the contents only - or that you copied the files to the wrong place.

As it happens I missed a pair of files (I was rushing to get out the door).
I'll post a revised fix in a bit.
My System SpecsSystem Spec
03 Oct 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

..OK - it was ALL my fault! - I'd posted the wrong version.


I've uploaded afile - mr1ab.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder mr1abin the same place.

Open this folder- there should be one folders inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
Reply

 Error code 9C48 when trying to update IE9




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