Error code 9C48 when trying to update IE9

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  1. Posts : 12
    Windows 7 Home Premium 64bit
       #1

    Error code 9C48 when trying to update IE9


    Hello, I'm trying to install an update to IE9 but get the error code 9C48.

    I've tried to uninstall IE9 but it is not listed in the Windows Update section.

    Originally I was trying to install win7 SP1, but was getting an error saying "newer software alreay installed" I think.

    Any help much appreciated.

    Cheers
      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #2

    This can repair windows updates problems Windows Repair (All In One)
      My Computer


  3. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #3

    Select only 1 update and try to install that one. All fail if try them seperately? Are they all IE9 upates?
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    There are no significant errors in the SFC scan - but there are a lot of errors in the background CBS log - seemingly to do with installation of SP1.

    Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



    Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

    The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



    Then zip theCheckSUR.log and upload it to your reply.

      My Computer


  5. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    947821 log files


    NoelDP said:
    There are no significant errors in the SFC scan - but there are a lot of errors in the background CBS log - seemingly to do with installation of SP1.

    Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



    Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

    The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



    Then zip theCheckSUR.log and upload it to your reply.
    Many thanks, please find attatched files.
    My original aim was to instal SP 1
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Here's the summary of the CheckSUR -
    Code:
    Unavailable repair files:
     servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
    I'll post a fix later today.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I've uploaded a file - mr1aa.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the downloaded file, and select Extract all…

    Extract to the default location - which will create a new folder mr1aa in the same place.

    Open this folder - there should be one folder inside it ( Packages)



    Copy the content of the Packages folder to the folder

    C:\Windows\Temp\CheckSur\Servicing\Packages



    Now run the CheckSUR tool again (it may take a while)



    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  8. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Logs for CheckSUR tool,


    NoelDP said:
    I've uploaded a file - mr1aa.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the downloaded file, and select Extract all…

    Extract to the default location - which will create a new folder mr1aa in the same place.

    Open this folder - there should be one folder inside it ( Packages)



    Copy the content of the Packages folder to the folder

    C:\Windows\Temp\CheckSur\Servicing\Packages



    Now run the CheckSUR tool again (it may take a while)



    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.


    Many thanks.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    That's very odd - the files weren't replaced at all.
    This usually means that you copied the folder, rather than the contents only - or that you copied the files to the wrong place.

    As it happens I missed a pair of files (I was rushing to get out the door).
    I'll post a revised fix in a bit.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    ..OK - it was ALL my fault! - I'd posted the wrong version.


    I've uploaded afile - mr1ab.zip - to my SkyDrive at Noel's SkyDrive

    Please downloadand save it.

    Right-click onthe downloaded file, and select Extract all…

    Extract to thedefault location - which will create a new folder mr1abin the same place.

    Open this folder- there should be one folders inside it (Packages)



    Copy the content of the Packages folder to thefolder

    C:\Windows\Temp\CheckSur\Servicing\Packages

    Nowrun the CheckSUR tool again (it may take a while)



    Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


 
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