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Windows 7: Genuine Win 7, deactivated, can't reactivate, no phone activation


02 Oct 2013   #1
nic

Windows 7 Home Premium 64bit
 
 
Genuine Win 7, deactivated, can't reactivate, no phone activation

Hi all,

I have a problem I've been trying to solve and hope someone can help.

I purchased an Acer desktop which came with Vista but as it was around the time of changeover I got a free upgrade to Windows 7

I was living in Malaysia but left in July. Before I left I got the local computer shop to check and service the computer as it was much cheaper than where I was going to (Japan).

Shortly after arriving in Japan Windows 7 deactivated. I contacted MS and they say to contact Acer in Malaysia which I did.

They asked for serial numbers and the Win code on the computer. This is where trouble strikes - the code on the computer is for Vista. After about 3 weeks of going back and forth they finally provide a new 20 digit product ID. However this doesn't work so Acer tell me to use the phone registration. This option won't come up for me, even when trying to fiddle with it using slmgr.vbs, slui.exe and other methods.

I have contacted the computer repair shop too and they have basically brushed me off.

So I now turn to you all and hope you might be able to help me out please. Thanks!

Here is the code.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85936
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {30E3D31F-C58B-4629-AD49-9A5739C3684F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{30E3D31F-C58B-4629-AD49-9A5739C3684F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85936</PID><PIDType>5</PIDType><SID>S-1-5-21-4141511742-4267930874-2027613719</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090319000000.000000+000</Date></BIOS><HWID>829E3F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3cBN6NoheIOJD5mog2/MiRxDxMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            031909        APIC1517
  FACP            031909        FACP1517
  HPET            031909        OEMHPET 
  MCFG            031909        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            031909        OEMB1517
  GSCI            031909        GMCHSCI 
  AWMI            031909        OEMB1517
  SSDT            DpgPmm        CpuPm



My System SpecsSystem Spec
.

02 Oct 2013   #2

Windows 8.1 64 bit
 
 

Quote   Quote: Originally Posted by nic View Post
Hi all,

I have a problem I've been trying to solve and hope someone can help.

I purchased an Acer desktop which came with Vista but as it was around the time of changeover I got a free upgrade to Windows 7

I was living in Malaysia but left in July. Before I left I got the local computer shop to check and service the computer as it was much cheaper than where I was going to (Japan).

Shortly after arriving in Japan Windows 7 deactivated. I contacted MS and they say to contact Acer in Malaysia which I did.

They asked for serial numbers and the Win code on the computer. This is where trouble strikes - the code on the computer is for Vista. After about 3 weeks of going back and forth they finally provide a new 20 digit product ID. However this doesn't work so Acer tell me to use the phone registration. This option won't come up for me, even when trying to fiddle with it using slmgr.vbs, slui.exe and other methods.

I have contacted the computer repair shop too and they have basically brushed me off.

So I now turn to you all and hope you might be able to help me out please. Thanks!

Here is the code.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85936
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {30E3D31F-C58B-4629-AD49-9A5739C3684F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{30E3D31F-C58B-4629-AD49-9A5739C3684F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85936</PID><PIDType>5</PIDType><SID>S-1-5-21-4141511742-4267930874-2027613719</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090319000000.000000+000</Date></BIOS><HWID>829E3F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3cBN6NoheIOJD5mog2/MiRxDxMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            031909        APIC1517
  FACP            031909        FACP1517
  HPET            031909        OEMHPET 
  MCFG            031909        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            031909        OEMB1517
  GSCI            031909        GMCHSCI 
  AWMI            031909        OEMB1517
  SSDT            DpgPmm        CpuPm
...
My System SpecsSystem Spec
02 Oct 2013   #3
nic

Windows 7 Home Premium 64bit
 
 

Thanks, I did previously but they referred me back to Acer.
My System SpecsSystem Spec
.


02 Oct 2013   #4

Windows 8.1 64 bit
 
 

Quote   Quote: Originally Posted by nic View Post
Thanks, I did previously but they referred me back to Acer.
Acer didn't help you out with your problem?
My System SpecsSystem Spec
02 Oct 2013   #5

Windows 7 x64 Ultimate SP1
 
 

Quote   Quote: Originally Posted by Rawad View Post
Hello Nic , have you tried visiting the ************** , They may be able to help you , let me know what happens . Thanks
[/url]
Stop promoting paid commercial remote ''assistance'' which does not come from Microsoft, contrary to what your post seems to suggest. In addition, there is nothing this kind of so called ''support'' can do about activation. They can just rip people off and steal personal information.

Stop right now. I'm also reporting you.
My System SpecsSystem Spec
02 Oct 2013   #6
nic

Windows 7 Home Premium 64bit
 
 

No Rawad, see above. They provided a product ID then told me to use phone registration. When that didn't work they told me to reinstall the OS. I prefer not to have to do the latter.

I agree with Teerex. It would be good if you could help provide a solution rather than a subtle link impersonating as the MS Tech Center.
My System SpecsSystem Spec
02 Oct 2013   #7

Windows 8.1 64 bit
 
 

Quote   Quote: Originally Posted by Teerex View Post
Quote   Quote: Originally Posted by Rawad View Post
Hello Nic , have you tried visiting the Microsoft Tech Center , They may be able to help you , let me know what happens . Thanks
Microsoft Msn - 24/7 Online Support, Microsoft Tech Support, Remote Tech Support for all your devices| FixNow.us
Stop promoting paid commercial remote ''assistance'' which does not come from Microsoft, contrary to what your post seems to suggest. In addition, there is nothing this kind of so called ''support'' can do about activation. They can just rip people off and steal personal information.

Stop right now. I'm also reporting you.
I didn't know that , It won't happen again.
My System SpecsSystem Spec
02 Oct 2013   #8

Windows 8.1 64 bit
 
 

Link's have been removed Teerex.
My System SpecsSystem Spec
02 Oct 2013   #9

Windows 7 x64 Ultimate SP1
 
 

Quote   Quote: Originally Posted by nic View Post
I agree with Teerex. It would be good if you could help provide a solution rather than a subtle link impersonating as the MS Tech Center.
To get to a solution you should tell us what kind of ''free'' upgrade did you get, from who, and whether you still have the upgrade disc and key. If that upgrade was legitimate, you will reach a happy end no matter what.

The most legal and by-the-book way of solving your problem would be to find a Vista disc for the OEM edition originally provided to you by Acer (Home Premium, I presume), reinstall, let that Vista activate and then do an upgrade clean install with the Windows 7 Upgrade disc.

The tutorial I linked above also provides workarounds for activation of the retail upgrade. Unfortunately, I'm not sure if they would work on a working system.

Let's wait before that for more experienced members of this board to see if any shortcut(s) exist to get to the same end result.
My System SpecsSystem Spec
02 Oct 2013   #10

Windows 8.1 64 bit
 
 

Quote   Quote: Originally Posted by nic View Post
No Rawad, see above. They provided a product ID then told me to use phone registration. When that didn't work they told me to reinstall the OS. I prefer not to have to do the latter.

I agree with Teerex. It would be good if you could help provide a solution rather than a subtle link impersonating as the MS Tech Center.
Alright , I apologies for misleading you to a link instead of providing help. I will see what I can do to help you with your issue without posting links.

again Teerex my bad I should of known what I was posting, wont happen again.
My System SpecsSystem Spec
Reply

 Genuine Win 7, deactivated, can't reactivate, no phone activation




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