I work at a company with over 350 workstations and we are currently having some issues with Windows Updates on many of our computers. They all show that there are 3-4 updates important updates to install, but all of them end in a failure. I have tried many different things to fix the situation. Renaming the SoftwareDistribution folder and trying the updates again has no affect.
However, I did find (after disabling the Windows Update service, deleting the WindowsUpdate.log file, and re-enabling the service) that the C:\Windows\WindowsUpdate.log shows the following:
2013-10-07 16:04:31:188 492 1594 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2013-10-07 16:04:31:188 492 1594 Misc = Process: C:\Windows\system32\svchost.exe
2013-10-07 16:04:31:188 492 1594 Misc = Module: c:\windows\system32\wuaueng.dll
2013-10-07 16:04:31:188 492 1594 Service *************
2013-10-07 16:04:31:188 492 1594 Service ** START ** Service: Service startup
2013-10-07 16:04:31:188 492 1594 Service *********
2013-10-07 16:04:31:188 492 1594 Agent * WU client version 7.6.7600.256
2013-10-07 16:04:31:188 492 1594 Agent * Base directory: C:\Windows\SoftwareDistribution
2013-10-07 16:04:31:188 492 1594 Agent * Access type: No proxy
2013-10-07 16:04:31:203 492 1594 Agent * Network state: Connected
2013-10-07 16:04:31:203 492 1594 DnldMgr WARNING: Failed to delete old install directory at C:\Windows\SoftwareDistribution\Download\Install. This may block future installs.
After reading the last line, I looked at the Install folder and found that I do not even have rights to open it. I tried taking ownership of the folder, but I don't have sufficient access to do so. I also tried deleting it, taking ownership of the parent SoftwareDistribution folder, and then reinstalling the updates, but that didn't solve anything either.
Does anyone have any idea what is going on here? Any help is greatly appreciated!