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Windows 7: Windows Update Menu doesn't display correctly


07 Oct 2013   #1

Windows 7 Ultimate x64
 
 
Windows Update Menu doesn't display correctly

see attachment pls..

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {64611C25-5DE4-42D4-84E5-2EC6F2AF038F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{64611C25-5DE4-42D4-84E5-2EC6F2AF038F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3087676146-3234138286-4161246840</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7752</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V10.1</Version><SMBIOSVersion major="2" minor="7"/><Date>20120921000000.000000+000</Date></BIOS><HWID>70163907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2672013
Installation ID: 007824416363252022360905510471446041695461140393880222
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/8/2013 10:29:31 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:7:2013 05:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln30HMIWEsJuYFpCaPgUKl1GXMcucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SLIC ACRSYS ACRPRDCT
Windows Update Menu doesn't display correctly-win-update-fail.png



My System SpecsSystem Spec
.

07 Oct 2013   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The easiest thing is to try the MS Fixits in order. If the 1st one resolve the issue, then you don't need to run the 2nd one.

[Run Now]: Automatically diagnose and repair Windows Update issues that Windows Update doesn’t work or fails because Windows Update is broken or disabled.


[[Run Now]: Diagnose and fix Windows security settings for IE, Windows firewall, group policy, Registry, UAC; check Windows Update and antivirus software status.
My System SpecsSystem Spec
07 Oct 2013   #3

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I just noticed that in your snapshot, there isn't anything showing in the left pane.

Do other items show up correctly in Control Panel? It might not be Windows update.


Attached Images
 
My System SpecsSystem Spec
.


08 Oct 2013   #4

Windows 7 Ultimate x64
 
 

anything else seems normal except for the windows update panel.
My System SpecsSystem Spec
08 Oct 2013   #5

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok thanks, did you run the any MS fixit?
My System SpecsSystem Spec
08 Oct 2013   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

If the MS Fixit did not correct the issue, follow option two in this tutorial to check system file integerity:


SFC /SCANNOW Command - System File Checker


OPTION TWO

To Run the SFC /SCANNOW Command in Windows 7
My System SpecsSystem Spec
08 Oct 2013   #7

Windows 7 Pro. 64/SP-1
 
 

This is what I see that could cause the problem.

SLIC ACRSYS ACRPRDCT

Windows License Type: OEM SLP
FPDT ALASKA A M I
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I



From the OP's Specs.
Motherboard MSI

To the best of my knowledge MSI does not make a motherboard for ACER or ALASKA

I would suggest this is a counterfeit installation of Windows 7 Ultimate.
My System SpecsSystem Spec
08 Oct 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The installation is counterfeit - as the Bear has already growled

MSI may make boards for Acer - but they are always properly branded. This one is not, and is a retail board.

(Alaska is an Intel Chipset spec, I think?)
My System SpecsSystem Spec
08 Oct 2013   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for your keen eys Layback and for your confirmation Noel.

Renfort, you will have to obtain a legal version of Windows if you want members to help resolve issues on your machine.
My System SpecsSystem Spec
08 Oct 2013   #10

Windows 7 Pro. 64/SP-1
 
 

I'm sorry I didn't mean to growl
My System SpecsSystem Spec
Reply

 Windows Update Menu doesn't display correctly




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