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Windows 7: Just great, now Windows Update won't work?!


08 Oct 2013   #1

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 
Just great, now Windows Update won't work?!

It says that the BITS service won't start because a dependency services or group failed to start. When I tried to start those, it'd run, but then it stop right away:

[Background Intelligent Transfer Service]
  • COM+ Event System (started, but then stopped)
    • Remote Procedure Call (RPC)
    • DCOM Server Process Launcher
    • RPC Endpoint Mapper
  • Remote Procedure Call (RPC)
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper

BITS: C:\Windows\System32\svchost.exe -k netsvcs
DcomLaunch: C:\Windows\system32\svchost.exe -k DcomLaunch
EventSystem: C:\Windows\system32\svchost.exe -k LocalService
RpcSs; RpcEptMapper: C:\Windows\system32\svchost.exe -k RPCSS

warning   Warning
Log Name: Application
Source: Microsoft-Windows-EventSystem
Date: 10/8/2013 10:16:40 PM
Event ID: 4609
Task Category: Event Service
Level: Warning
Keywords: Classic
User: N/A
Computer: HONEYCOMB-Windows 7
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80070002 from line 200 of d:\w7rtm\com\complus\src\events\tier2\service.cpp. This warning may be expected if the computer is low on resources. If the computer is not low on resources, and these warnings persist, it may indicate a problem in the COM+ Event System.


My System SpecsSystem Spec
.

08 Oct 2013   #2

W7 Pro SP1 64bit
 
 

Did you do the steps mentioned in your last thread?

CCleaner just ticks me off sometimes.
My System SpecsSystem Spec
09 Oct 2013   #3

Windows 7 Home Premium x64
 
 

I had a similar issues recently, though not quite the same as yours.

Here's what I did to fix the problem(s).

Selected Troubleshooter from the control panel, selected View All from the menu top left and then selected the Windows Update troubleshooter from the bottom of the list.

Run it as Administrator and it *should* fix the problem. Reboot after it completes.
My System SpecsSystem Spec
.


10 Oct 2013   #4

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Yeah, about that:

First, I got the CCEnhancer rules taken out of CCleaner, and that should allow some healing to take place. Then after searching around a bit, I had to do a bit of registry hacking to get the COM+ Event System to run.

Now to Windows Update. It keeps asking me to install the Bing Bar, and Bing Desktop as optional updates, but I don't want those. The updates did hang up when it got to "Create a Restore Point", because obviously Volume Shadow Copy still doesn't work, but after leaving it alone for a moment it started installing them anyway.
My System SpecsSystem Spec
10 Oct 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please downloadthe Farbar Service Scanner from



http://www.bleepingcomputer.com/download/farbar-service-scanner/



Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.



My System SpecsSystem Spec
11 Oct 2013   #6

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Note   Note

Farbar Service Scanner Version: 13-09-2013
Ran by HoneycombAgent (administrator) on 11-10-2013 at 20:29:16
Running from "C:\Users\HoneycombAgent\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2013-10-09 01:13] - [2013-09-13 20:10] - 0497152 ____A (Microsoft Corporation) 314C17917AC8523EC77A710215012A65

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-10-09 01:13] - [2013-09-07 21:30] - 1903552 ____A (Microsoft Corporation) 40AF23633D197905F03AB5628C558C51

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
12 Oct 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's nothing odd there - which us unexpected, given your description of the symptoms.

If VSS isn't working, that can be for a number of reasons - best diagnosed by looking at the Event Logs..


Pleaseopen Event Viewer

In theleft pane, navigate to the Windows Logs

right-clickon Applications and select 'Save all events as...' save as Apps.evtx

repeatfor the System logs - save as Sys.evtx

Compressboth files, and attach to your reply.
My System SpecsSystem Spec
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 Just great, now Windows Update won't work?!




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