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Windows 7: Problem with SURT hanging when downloading (KB947821)

11 Oct 2013   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Well, that succeeded, so far as it went - you successfully uploaded the CBS.log file.

However we need a LOT more data than that...


Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

My System SpecsSystem Spec
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11 Oct 2013   #12

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

Sorry Noel

I just did all that and then lost it when I went back to check I had done everything, more importantly, in the right order.

It doesn't appear to have posted so here it is again.

I have run the system scan and it said it found corrupt files and fixed them. Here is another CBS after the scan.CBS.zip
The errors I mentioned earlier, they are 800F0826 and 80070490.

Bobthequill


My System SpecsSystem Spec
12 Oct 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You still only uploaded the CBS.log file - we also need the CheckSUR logs.

However, the SFC results are at least present in this copy of the CBS log... and show the following in the summary.
Code:
 Line 3448: 2013-10-12 13:59:02, Info                  CSI    0000030b [SR] Repairing 3 components
 Line 3449: 2013-10-12 13:59:02, Info                  CSI    0000030c [SR] Beginning Verify and Repair transaction
 Line 3452: 2013-10-12 13:59:02, Info                  CSI    0000030e [SR] Repairing corrupted file [ml:520{260},l:66{33}]"\??\C:\Program Files\Windows Mail"\[l:16{8}]"msoe.dll" from store
 Line 3455: 2013-10-12 13:59:02, Info                  CSI    00000310 [SR] Repairing corrupted file [ml:520{260},l:78{39}]"\??\C:\Program Files (x86)\Windows Mail"\[l:20{10}]"wabimp.dll" from store
 Line 3458: 2013-10-12 13:59:02, Info                  CSI    00000312 [SR] Repairing corrupted file [ml:520{260},l:78{39}]"\??\C:\Program Files (x86)\Windows Mail"\[l:20{10}]"wabmig.exe" from store
 Line 3461: 2013-10-12 13:59:02, Info                  CSI    00000314 [SR] Repairing corrupted file [ml:520{260},l:78{39}]"\??\C:\Program Files (x86)\Windows Mail"\[l:22{11}]"wabfind.dll" from store
 Line 3464: 2013-10-12 13:59:02, Info                  CSI    00000316 [SR] Repairing corrupted file [ml:520{260},l:78{39}]"\??\C:\Program Files (x86)\Windows Mail"\[l:14{7}]"wab.exe" from store
 Line 3480: 2013-10-12 13:59:02, Info                  CSI    00000318 [SR] Repair complete
I take it from this that you had hacked Windows Mail into working on this machine??
My System SpecsSystem Spec
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12 Oct 2013   #14

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

Amazing! that was around three years back!
I can't even remember how I did the hack but, it was that I had a helluva lot of emails I didn't want to lose,
and the cost of a convertor to move 'em over was a bit much. I still have winmail installed also thunderbird but,
I use a strangulated form of windows live mail.

Ok I will send the checksur log with this, I hope!

Its is a bit odd that I can't prove if I have Oh OK, if I click on the paperclip, there it is!

Bobthequill


Attached Files
File Type: log CheckSUR.log (1.5 KB, 2 views)
My System SpecsSystem Spec
12 Oct 2013   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Yep that worked
The results are normal for a Windows 7 with IE10 installed.
One problem I only just noticed - Your clock is a year off.
Please reset it properly, and see what happens then.
My System SpecsSystem Spec
12 Oct 2013   #16

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

Thank you Noel.

My screen clock seems correct so, I guess there is another one?

These update failures only happened in the last few days and not a lot has changed except last month,

I swapped from Avira Pro to Zone Alarm Pro + firewall. Initially Zone Alarm built up triplicate temp files.

ZA assured me that was normal but it didn't look so to me so, I uninstalled and re-installed.

The temp files have gone. I also have the small hack 'Take Ownership', which I may have used recently.

It sometimes messes up the files and causes loops.

I also run torrents which can let some messy stuff in at times.

I use Easy Cleaner regularly and I have WinPatrol installed.

Bobthequill
My System SpecsSystem Spec
13 Oct 2013   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - it seems to be OK, looking at the CheckSUR report - not sure where I got the idea it was a year off from (maybe the bottom of a beer glass? )

ZA is a pain - and I stopped using it the minute that Windows XPSP2 was released, with its firewall.

EasyCleaner had a very good rep back in the days of Win9x - but I've not heard anything about it recently. This could be a good thing, or it could simply be that it's below the radar. I assume you're referring to the ToniArts variant? Looking at the CNET download, it doesn't seem to have been updated since the release of Windows 7, which makes me concerned that about whether it can cope with the modern registry.

I would recommend uninstalling ZA, and running the removal tools for both that and for Avira.

How do I uninstall my Avira product?
http://download.zonealarm.com/bin/fr...load/clean.exe

Please use MSE (only) in the short term, at least until we've isolated the cause of the problems.

TakeOwnership is a useful tool - but should be used with caution, as changing ownership on system files and folders can have unforeseen consequences.


I'm not a great fan of WinPatrol software in general - but I have no definite knowledge of any major problems with it.
My System SpecsSystem Spec
13 Oct 2013   #18

Windows 7 Pro. 64/SP-1
 
 

As always I watch Noel's post. Some day doing so will make me smarter.
I love this.
maybe the bottom of a beer glass? )
My System SpecsSystem Spec
13 Oct 2013   #19

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Hmmm - it seems to be OK, looking at the CheckSUR report - not sure where I got the idea it was a year off from (maybe the bottom of a beer glass? )

ZA is a pain - and I stopped using it the minute that Windows XPSP2 was released, with its firewall.

EasyCleaner had a very good rep back in the days of Win9x - but I've not heard anything about it recently. This could be a good thing, or it could simply be that it's below the radar. I assume you're referring to the ToniArts variant? Looking at the CNET download, it doesn't seem to have been updated since the release of Windows 7, which makes me concerned that about whether it can cope with the modern registry.

I would recommend uninstalling ZA, and running the removal tools for both that and for Avira.

How do I uninstall my Avira product?
http://download.zonealarm.com/bin/fr...load/clean.exe

Please use MSE (only) in the short term, at least until we've isolated the cause of the problems.

TakeOwnership is a useful tool - but should be used with caution, as changing ownership on system files and folders can have unforeseen consequences.


I'm not a great fan of WinPatrol software in general - but I have no definite knowledge of any major problems with it.
Thank you Noel

That's a bit disturbing from my point of view, I upgraded to Avira Pro last year but became annoyed with them when they asked for the annual subscription 40 days before it was due.

I had noticed Zone Alarm had added a firewall so opted for the paid version Zone Alarm Pro + Firewall just last month.

That seems to be when my troubles started. I have always been reluctant to rely completely on MS and have never trusted their antivirus or firewall and the UAC drives me crazy!
Perhaps I have misjudged them. I will do as you suggest and see if things improve.

Winpatrol and Easy Cleaner are there out of old habits. I have noticed Easy Cleaner is very slow these days, I am also amazed at how much crud these modern programs leave behind.

I also have Ashampoo Win Optimiser but rarely use it.

My system is a notebook chip based all in one and not the fastest, it's a Medion Akoya P4020D, three
years old now and showing its age a bit, although the digital tuner and touchscreen are handy.
I modified it slightly to get an external sata port but otherwise it is standard.

Thanks again for your help, I will report back.

Oh, there is going to be a delay in that report back, I head to Queensland tomorrow for up to two weeks so my desk top PC will be off.

Bobthequill
My System SpecsSystem Spec
14 Oct 2013   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Ashampoo WinOptimiser is known to cause problems under certain conditions - like all registry cleaners. It's probably best to remove temptation, and uninstall it
My System SpecsSystem Spec
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 Problem with SURT hanging when downloading (KB947821)




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