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Windows 7: Problem with SURT hanging when downloading (KB947821)

09 Oct 2013   #1

XP/Vista 32 bit/Win 7 hp 64 bit
 
 
Problem with SURT hanging when downloading (KB947821)

Looking down this list of current update failures,

one might be excused for thinking Microsoft has a serious problem which started a couple of days back.

I have spent the last two days trying to re- install failed up dates.

About twelve in all and only relative to two error codes (800F08260) for most of them, then an odd

two with (80070490). First I tried finding a restore point prior to everything going wrong. Windows was

less than appreciative of that and the restore failed. I tried updating single updates manually but no go,

they still failed. Two days back I put in new antivirus and firewall and I wondered if that was the problem,

so I disabled and went back to Defender and Windows firewall. Nope, that made no difference.

So I logged on here, took note of "Windows update posting instructions"

and worked my way down to the SURT program. I attempted to install the version for Win 7 64 bit

and initially it looked good and was installing (9KB947821) (which I was surprised to see was a Hot Fix? )

when it hung. I left it for a while but it just was stuck there, so I killed it with task manager and

downloaded a new version then installed it. It also reached the same point then hung.

If I go look at the update history it shows a failure for (KB947821) but then a success!

I suppose I should think myself lucky but, what I would like to know is, If I instigate Windows Updates

now. will they all work? In other words, was that hot fix the thing needed to get my system out of this

deepening pit it was/is in? Does Microsoft have a problem, or do I have a problem?

Bobthequill

My System SpecsSystem Spec
09 Oct 2013   #2

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

For everyone's info, the re-run of ten windows updates, failed when 35% into the re-boot.

This has started me thinking about alternative OS solutions.

Bobthequill
My System SpecsSystem Spec
10 Oct 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the CBS folder - as requested in the instructions you say you followed.
My System SpecsSystem Spec
.


10 Oct 2013   #4

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

Sorry Noel

I don't understand your request.

What is a CBS folder? The SURT instructions led me to where I could select the version suitable for my

Win 7 64bit system and I downloaded and ran that 9KB9437821 hot fix, succeeding on the second try.

It made some difference and I was able to load some of the updates. I am still stuck with four updates repeatedly offered but repeatedly failing. I followed the help links from the error descriptions and was able to download
MicrosoftFixit.wu. RNP, only to find although it runs, it does nothing and checking their website, I find the software has been discontinued by Microsoft. Another dead end.

Perhaps the CBS reference is further down the instructions? I did not get that far if it was. No reason.

OK, I have found and posted a compressed form of CBS on my desk top.

Are you sure I should post it on here? it is awful Big! It's under Alzip in five CABlogs two Checksurlogs and one CBS log.

Will just the CBS log do? I have yet to figure out attachments etc.,


Bobthequill
My System SpecsSystem Spec
11 Oct 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please just read the instructions - if you follow them they tell you how to do the upload.
Without that data we can do nothing.
My System SpecsSystem Spec
11 Oct 2013   #6

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

OK, I am working on it but, in the meantime I have realised the two errors I got, one was caused by the other, from references MS are making. The important one being 80070490.

I have found the upgrade option discussed but unfortunately my system is too new to do that. I have also found a guy in the USA who says I have over 2500 errors in my files and he will fix it for $29.95 . Too much for an old pensioner.

I am now doing what I did with the 800F0826 error, with the 80070490 error. If that fails I will do the download.

Bobthequill
My System SpecsSystem Spec
11 Oct 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote:
I have found the upgrade option discussed but unfortunately my system is too new to do that. I have also found a guy in the USA who says I have over 2500 errors in my files and he will fix it for $29.95 . Too much for an old pensioner.
IGNORE HIM - IT'S A SCAM.

Just follow the instructions and post the data.
My System SpecsSystem Spec
11 Oct 2013   #8

Windows 7 Pro. 64/SP-1
 
 

I'm so so so confused.

Bobthequill is this by chance the instruction you have been trying to following?
If not could you please post the instruction Tutorial you are trying to follow.

Windows Update Posting Instructions

Please un-confuse me!

Sorry Noel for barging in. I'm curious what the problem is that someone wants $30.00 to fix.
My System SpecsSystem Spec
11 Oct 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I suspect that it's that well-known cold-call scam
My System SpecsSystem Spec
11 Oct 2013   #10

XP/Vista 32 bit/Win 7 hp 64 bit
 
 

Yes, this is another day here in Oz, the scam was very evident from the garbage that accompanied it. No way would I go down that path. My further attempts with the KB947821 hot fix made no difference.
I am about to try your paperclip attachment instructions. The file is in Alzip, I hope this is OK.
It uploaded I know not where.

Just to add, my system is Win 7 64bit on a 500gb HDD. I run dual boot with Win 7 32bit on a 1TB HDD,
I don't have the second drive connected at the moment but, it gives me the option of a full disc image copy if needed.

Bobthequill


Attached Files
File Type: zip CBS.zip (1.2 KB, 1 views)
My System SpecsSystem Spec
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 Problem with SURT hanging when downloading (KB947821)





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