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Windows 7: Error 9C59 : Installation of IE10 fails on Win7 Pro x64


11 Oct 2013   #1

Windows 7 Professional SP1 64bit
 
 
Error 9C59 : Installation of IE10 fails on Win7 Pro x64

Hi,

installation of IE10 on Windows 7 pro x64 always fails with error code 9C59. "Help on this error" shows error code: "WindowsUpdate_00009C59" "WindowsUpdate_dt000"

I have IE9 installed.

What I tried by now:

As nothing seems to help, I now follow instructions from Windows Update Posting Instructions to ask for your help.

  • Installed System Update Readiness Tool (SURT). Result: installed OK
  • Ran sfc /scannow as admin. Result: No integrity violations found.
Please find attached my log files.
I'd be glad to hear from you.

Errors in cbs.log after running SURT and SFC:

Code:
2013-10-11  16:24:07, Error                 CBS    Failed to shred identity:  Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 -  E_INVALIDARG]


Errors in CheckSUR.log
Code:
Checking Package Manifests and Catalogs
(f)     CBS MUM Corrupt    0x00000000     servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum         Expected file name  Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~neutral~~10.2.9200.16437.mum  does not match the actual file name
(f)    CBS MUM Corrupt     0x00000000     servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum         Expected file name  Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~neutral~~10.2.9200.16437.mum  does not match the actual file name
Errors in CBS.log after SURT, SFC and IE10 install attempt
Code:
2013-10-11  16:24:07, Error                 CBS    Failed to shred identity:  Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 -  E_INVALIDARG]
2013-10-11 16:40:35, Error                 CBS     Failed to shred identity:  Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 -  E_INVALIDARG]
2013-10-11 16:40:46, Error                 CBS     Failed to shred identity:  Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 -  E_INVALIDARG]
2013-10-11 16:43:22, Error                 CSI     00000330@2013/10/11:14:43:22.855 (F)  d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error  80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)]  originated in function  CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes  expression: (null)
2013-10-11 16:43:24, Error                 CSI     00000331 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196  (0x2004)] #7230774# from  CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-10-11  16:43:24, Error                 CSI    00000332 (F) 80092004  [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #7230773# from  CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-11  16:43:24, Error                 CSI    00000333 (F) 80092004  [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #7230772# from  CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-11  16:43:24, Error                 CSI    00000334 (F) CRYPT_E_NOT_FOUND  #7230524# from  Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-10-11  16:43:24, Error                 CSI    00000335 (F) CRYPT_E_NOT_FOUND  #7230001# from  Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags =  38 (0x00000026), pSink = NULL, disp = 0, coldpatching =  FALSE)[gle=0x80092004]
2013-10-11 16:43:24, Error                  CSI    00000336 (F) CRYPT_E_NOT_FOUND #7230000# 2499186 us from  Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags =  0x00000026, pSink = NULL, disp = 0)
2013-10-11 16:43:24,  Error                 CBS    Exec: Failed to commit CSI transaction to  resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-10-11  16:43:24, Error                 CBS    Failed to process single phase  execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-10-11 16:43:27, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-10-11  16:43:47, Error                 CBS    Failed to shred identity:  Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 -  E_INVALIDARG]
Does anyone have an idea on how to overcome this error? Just tell me in case you need more info. Thank you! :-)


EDIT
Interesting: Although only IE8 is installed, the text under activate/deactivate windows functions says "IE10".

EDIT2
Now also uninstalled IE8. Reboot, tried manual IE10 installation. Same error message again: Error 9C59.



Attached Files
File Type: zip CBS.log - after surt and sfc.zip (77.3 KB, 1 views)
File Type: zip CheckSUR.zip (553 Bytes, 1 views)
My System SpecsSystem Spec
.

11 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR log is normal for a Win7install of IE10.
The earlier CBS.log is effectively error-free.

The more important errors are in the install area -
Code:
2013-10-11 16:43:22, Info                  CSI    0000032f Couldn't find the hash of component: Microsoft-Windows-Scripting-JScript, Version = 10.2.9200.16721, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\092015e2654df78baf05f0ac9fc02a241c5960aef9567a339b1890645be93334.cat".
2013-10-11 16:43:22, Error                 CSI    00000330@2013/10/11:14:43:22.855 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-10-11 16:43:24, Error                 CSI    00000331 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #7230774# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
This is not a common failure-mode

I'll have to play and see if I can come up with some kind of test/solution for it - but it's a busy weekend for me (so if anyone else want to put their ideas in, feel free!) so it could be a while before I can get back to you.
My System SpecsSystem Spec
14 Oct 2013   #3

Windows 7 Professional SP1 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
This is not a common failure-mode

I'll have to play and see if I can come up with some kind of test/solution for it - but it's a busy weekend for me (so if anyone else want to put their ideas in, feel free!) so it could be a while before I can get back to you.
Hello NoelDP,

thank you for these first elements. As noone else replied I'd be glad if you knew a point to start debugging somewhere...

Kind regards,

jau
My System SpecsSystem Spec
.


20 Oct 2013   #4

Windows 7 Professional SP1 64bit
 
 

...up.... still looking for a solution (except reinstalling windows)
My System SpecsSystem Spec
20 Oct 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry - I got sidetracked

Let's see if we can find out what information there actually is in the registry about those two errors we've seen.

Please open an Elevated Command Prompt, and run the following commands

Code:
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\components\CanonicalData\Catalogs\092015e2654df78baf05f0ac9fc02a241c5960aef9567a339b1890645be93334
REG QUERY HKLM\components\DerivedData\Components\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_10.2.9200.16721_none_00a3e25367a82cb2 
DIR C:\Windows\wisxs\Catalogs\092015e2654df78baf05f0ac9fc02a241c5960aef9567a339b1890645be93334.cat
 
 
.
post the results...

Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
21 Mar 2014   #6

Windows 7 Professional SP1 64bit
 
 

Hello NoelDP,

thank you for your help. For your and everyones information: The issue disappeared some time later for an unkown reason. I guess it was some other Windows/IE update that unlocked the situation. However, I have no clue what exactly happened.

Thank you and this thread is closed for me.
My System SpecsSystem Spec
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 Error 9C59 : Installation of IE10 fails on Win7 Pro x64




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