error code 0xC004F063

Lorbin · 12 Oct 2013

I have an ASUS netbook
I reinstalled Windows 7 because the computer was behaving strangely. The product key on the sticker on the computer was illegible (worn away) so I ran a free product key finder program to get the product key. After installation I entered this key. After a few weeks I started getting a message that my copy of Windows was not genuine. I reentered the key and it gave error code 0xC004F063 (BIOS missing a required license).
I ran the diagnostic tool and got this (see below). Can you help?

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {7811FC21-7FA0-436B-A813-8E9BCA7A35BF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7811FC21-7FA0-436B-A813-8E9BCA7A35BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1335191081-1138375919-3901774697</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100226000000.000000+000</Date></BIOS><HWID>98690F00018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530005-02-2057-7601.0000-2852013
Installation ID: 020340399906056210516845400865649826090715908051528805
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YCJVG
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 12/10/2013 17:00:50

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAnJ/sMRh+4hXOfJ5vvHJGkKCxGt72I3IZ

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			A_M_I_		OEMAPIC 
  FACP			A_M_I_		OEMFACP 
  HPET			A_M_I_		OEMHPET 
  MCFG			A_M_I_		OEMMCFG 
  OEMB			A_M_I_		AMI_OEM 
  SSDT			PmRef		CpuPm
  SLIC			_ASUS_		Notebook

NoelDP · 13 Oct 2013

The error code usually means that you've reinstalled the OS from retail media.

You need to change the Product Key to the oneon the COA sticker on the machine's case (or inside the batterycompartment), using the Change ProductKey link at the bottom of the System properties page.

You may need toactivate by phone.

NoelDP · 13 Oct 2013

Your problem isthat you reinstalled using retail media - and this is unable to properly read the SLIC table inthe BIOS, which is required to be able to self-activate the OEM_SLP Key withwhich the computer came installed.

The normalsolution is to change the Key to the one on your COA sticker - but you say thatyou are unable to read the Key there.

In suchcircumstances, the only things you can do are

1)format andreinstall using the manufacturer's recovery media

2) purchase a newlicense for Windows (or a new computer)

There *may* be analternative solution though, if you are patient and persistent.

Attempt TelephoneActivation, and speak to an operator - they will tell you that your current Keyis blocked (they should then ask for confirmation of your Product Key). Explainto them your problem, that you need to change the Key to the one on your sticker,but that the sticker is unreadable (could they please supply a replacementKey?). Hopefully they will ask for documentary proof of the sticker, in theform of an email with a picture of the affected sticker - and you can proceedfrom there.

Sometimes ittakes two or three calls before you get an operator who actually knows and usesthis procedure - but I know that it can and does happen.

Lorbin · 14 Oct 2013

so the key on the COA sticker is not the same as what the key recovery software came up with? I thought that was the purpose of the key recovery software - I thought that the key was somewhere in the registry and the software found it for you - is this not the case?

NoelDP · 15 Oct 2013

The Key IN USE is in the registry - that key is never the same as the one on the COA sticker for a machine built by a large manufacturer....

Computers that comepre-installed with Windows from large manufacturers usually come with twoProduct Keys.

OEM SLP: This is the key that came in Windows(from the factory). It works by connecting to a BIOS flag (the SLIC table)found only on computers from thatManufacturer. It also checks for the existence of proper matching licenses inthe OS itself. Once it sees both, it self-activates every time the machine isrebooted.

COA SLP: This is the key seen on the stickerlocated on the side, bottom or in the battery compartment of your machine. Thiskey is for use if the OEM SLP self-activation stops working for whateverreason.