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Windows 7: Error code 9C59 when trying te install Internet Explorer 10

29 Oct 2013   #11
donaldv

Windows 7 Home Premium 64 bit
 
 

Hi Noel,

I've not been at my parents house for a while, so it took me a while to write a reply to your post.

I've uploaded the complete contents of the CBS directory.

Hope you still are motivated to help me.

Greetings,

Don.


My System SpecsSystem Spec
.
29 Oct 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm (almost) always here
Here's the nasties from the CBS.log....
Code:
 Line 1861: 2013-10-27 14:17:41, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 2428: 2013-10-27 14:17:43, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 6618: 2013-10-27 23:54:25, Error                 CSI    00000026@2013/10/27:22:54:25.754 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 6620: 2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 6621: 2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6622: 2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6623: 2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 6624: 2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 6625: 2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 6627: 2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6631: 2013-10-27 23:54:26, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6650: 2013-10-27 23:54:28, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 54464: 2013-10-29 17:37:42, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 82600: 2013-10-29 17:37:52, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 152081: 2013-10-29 17:38:55, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 152647: 2013-10-29 17:38:57, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 153010: 2013-10-29 17:39:36, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 153579: 2013-10-29 17:39:38, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
We'll ignore the 0x80070057 errors for the moment - the others are what we need to concentrate on.


That leaves us with...
Code:
 Line 6618: 2013-10-27 23:54:25, Error                 CSI    00000026@2013/10/27:22:54:25.754 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 6620: 2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 6621: 2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6622: 2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6623: 2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 6624: 2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 6625: 2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 6627: 2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6631: 2013-10-27 23:54:26, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
Looking closer at the actual errors....
Code:
2013-10-27 23:54:25, Info                  CSI    00000024 Component change list: 
2013-10-27 23:54:25, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-Scripting-JScript, Version = 10.2.9200.16721, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\c15baa59ac49e0e749db788961557da574ebab1743a21c9ed75d179bf0217413.cat".
2013-10-27 23:54:25, Error                 CSI    00000026@2013/10/27:22:54:25.754 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
So we have an inability for Windows to actually read the hash value for the JScript component from the CAT file.

This *should* have been found by a CheckSUR scan - but there's no CheckSUR data in the latest files?

Please try running a new download of the CheckSUR tool - MS updated it recently, and I can't remember whether your last run was with the updated one or not.
post the new CheckSUR.log file when you can.
My System SpecsSystem Spec
29 Oct 2013   #13
donaldv

Windows 7 Home Premium 64 bit
 
 

I've attached the CheckSUR.log created after running the SUR version of August 2013.
My System SpecsSystem Spec
.

30 Oct 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No errors there, so I'll have to try and fix it manually.
I'll work out a fix protocol later today - see you then.
My System SpecsSystem Spec
30 Nov 2013   #15
donaldv

Windows 7 Home Premium 64 bit
 
 
Problem solved!

Hi Noel,

All my problems were solved when I upgraded to IE 11. Don't know if this is the solution for all people having problems to install IE 10. I've used WIndows 7 for about 3 or 4 weeks without any error in Windows Update.

Noel your help was great! Thank you very much!

Greetings,

Don
My System SpecsSystem Spec
30 Nov 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry, Don - your thread seems to have slipped off my radar!
Glad you found a solution, though!

Good luck with it.
My System SpecsSystem Spec
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 Error code 9C59 when trying te install Internet Explorer 10




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