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Windows 7: Error code 9C59 when trying te install Internet Explorer 10

12 Oct 2013   #1

Windows 7 Home Premium 64 bit
 
 
Error code 9C59 when trying te install Internet Explorer 10

Hi,

I got a problem when installing Internet Explorer 10 using windows update on Windows 7 Home Premium 64 bit.

I already tried to find the missing files in the CheckSUR.log:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-10-12 21:15

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1008
Found 4 errors
CBS MUM Corrupt Total count: 4

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

I looked for them in the IE10-Windows6.1-x64-nl-nl.exe file, but can't find them.

Also quite odd is that the windows-update file is about 71,6 MB and the IE10-Windows6.1-x64-nl-nl.exe is only 45 MB in size.

I've attached the CBS files to the post.

Hope you can help me.

Greetings,

Don.



Attached Files
File Type: zip CBS.zip (3.2 KB, 2 views)
My System SpecsSystem Spec
.

13 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR file 'errors' are perfectly normal for a Windows 7 IE10 install.
The differences in the file size are simply due to the fact that the nl-nl installer doesn't contain all the possible language variant, while the larger one does.


What interesting is that you are still attempting to install IE at all, since it appears to be already installed.

Please run SFC /SCANNOW, and post the resulting CBS.log file.
My System SpecsSystem Spec
14 Oct 2013   #3

Windows 7 Home Premium 64 bit
 
 
CBS.log after running SFC /SCANNOW

Hi Noel,

I've attached rhe CBS.log as you asked.

Greetings,

Don.


Attached Files
File Type: log CBS.log (662.5 KB, 2 views)
My System SpecsSystem Spec
.


14 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The SFC scan is clear - and there are no obvious errors in the background of that log.

One thing which I didn't look at before is the CheckSUR persist log.

in one of the runs (early morning Saturday), you had a large number of errors, which disappeared later that day before a re-run in the evening
-
Code:
Summary:
Seconds executed: 1056
 Found 55 errors
  CSI Missing Deployment Key Total count: 51
I'm not quite sure what to make of that!

what did you run/do that corrected those errors?
My System SpecsSystem Spec
15 Oct 2013   #5

Windows 7 Home Premium 64 bit
 
 

I think that I was reinstalling Internet Explorer 9... I had removed it to test if I could install IE 10.

After that I still got the same error, code 9C59 if I wanted to install IE 10 and IE 9. Then I read about stopping the windows update service, renaming the SoftwareDistribution folder and starting it again. Waiting 15 minutes and then reboot and wait another 10 minutes after that. Now IE 9 would install, but IE 10 still gave code 9C59.
My System SpecsSystem Spec
15 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That could certainly do something of that kind - and it may give me some pointers as to where to look.

Shout if you haven't heard in 24hours.
My System SpecsSystem Spec
20 Oct 2013   #7

Windows 7 Home Premium 64 bit
 
 
Shouting to Noel!

Hi Noel, have been busy with some other stuff, so didn't had the time to reply.

Did you find a solution for my problem?

Greetings,

Don.
My System SpecsSystem Spec
20 Oct 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry about that - I got side-tracked (not uncommon!)

Perhaps a look at the full CBS history would help... and the WindowsUpdate.log
please copy the entire CBS folder to your desktop, then copy the C:\Windows\windowsupdate.log file into the copy, and compress the folder, and upload it to a reply - if it's too big (over 8MB) then spilt it into smaller chunks, and post them separately, or upload to a fileshare site such as SkyDrive or DropBox, and post a link.
My System SpecsSystem Spec
22 Oct 2013   #9

Windows 7 Home Premium 64 bit
 
 

Somehow my original CBS log files where deleted by me after the first post. So I don't have those anymore. I do have the Windowsupdate.log. Will attach it here.


Attached Files
File Type: zip WindowsUpdate.zip (127.2 KB, 2 views)
My System SpecsSystem Spec
22 Oct 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's OK - please copy the entire current C:\Windows\Logs\CBS folder to your desktop, and zip it - then upload the zip file to a reply.
My System SpecsSystem Spec
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 Error code 9C59 when trying te install Internet Explorer 10




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