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Windows 7: Windows Update giving error code 80071A91

30 Oct 2013   #31
Troy6

Windows 8.1 Professional
 
 

Enter 'Y' for yes


My System SpecsSystem Spec
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30 Oct 2013   #32
mavil3

Windows 7 Home Premium Service Pack 1 64-bit
 
 

Updates still don't download or install.

I'm not sure if this is relevant, but I just remembered the last "change" I might've done a few weeks before this problem started.

I have 2 hard drives ( C: ) and ( D: ). I was not using D: at all until about a month ago, when I transferred all my Picture folders and Doc folders into D: from C:
Not sure if that may have anything to do with this error, but other than that, I truly cannot think of another change I might've done to my computer...
My System SpecsSystem Spec
30 Oct 2013   #33
Troy6

Windows 8.1 Professional
 
 

What did you do to transfer the folders from c: to d:?
My System SpecsSystem Spec
.

30 Oct 2013   #34
mavil3

Windows 7 Home Premium Service Pack 1 64-bit
 
 

I created a Pictures folder and a Documents folder in d: and then selected the files in c: and cut and pasted them to the folder(s) in d:.
My System SpecsSystem Spec
30 Oct 2013   #35
Troy6

Windows 8.1 Professional
 
 

That wouldn't have caused the problem.

The next thing to try is:

In the start menu, click "Computer", right click C:, select properties, select the Tools tab, select "Check Now". Ensure "automatically fix file system errors" is enabled, and select Start. When prompted, select "Schedule disk check". Restart the computer.
My System SpecsSystem Spec
31 Oct 2013   #36
mavil3

Windows 7 Home Premium Service Pack 1 64-bit
 
 

I did what Troy6 said and after the reboot (after the error checking), this came up.

My desktop is all black, the taskbar is in like old windows style...

was that supposed to happen??

Updates are still not installing.
My System SpecsSystem Spec
31 Oct 2013   #37
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - as far as I know, there should be any subfolder there named Desktop?
The question is - where is that request coming from?

It sounds like you have some serious problems - possibly in the registry, or possibly from the file system. You idea of a clean reinstall (from your PM) sounds more realistic now

See the forums Tutorial - here... Clean Install Windows 7 on how to do it.

NOTE: as well as your data, you need to back up your licenses before attempting the reformat - use Belarc Advisor, or Nirsoft ProduKey for this. - and check that the licenses are correct (some don't actually come out right)

You could also use your computer's Recovery media to do the job - it will return your PC back to its ex-factory state (again, back up data and licences), but may require a lot more updating than a clean install with SP1 media would do (and will also have the manufacturer's bloatware installed, in all likelihood)
My System SpecsSystem Spec
31 Oct 2013   #38
mavil3

Windows 7 Home Premium Service Pack 1 64-bit
 
 

I just tried downloading Belarc but it's not downloading. My computer won't gimme the option to click "run, save, save as". I didn't have this problem before performing the last elevated command prompt I was given...
My System SpecsSystem Spec
31 Oct 2013   #39
mavil3

Windows 7 Home Premium Service Pack 1 64-bit
 
 

For the disk check, should I checkmark "scan and attempt recovery of bad sectors"?
My System SpecsSystem Spec
31 Oct 2013   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes - that's what we need. It will ask for a restart and will take a looong time!
My System SpecsSystem Spec
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 Windows Update giving error code 80071A91




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