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Windows 7: KB2852386 - "Windows Updates Cleanup" failing after reboot ! :(

19 Oct 2013   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - I won't touch mediafire or iLivid - both are known to be heavily associated with malware, and are also riddled with ads.

Please use a less obnoxious fileshare site ( SkyDrive or DropBox are ideal )


My System SpecsSystem Spec
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19 Oct 2013   #32
adi518

Windows 7 Ultimate
 
 

Of all file hosts they're the less intrusive ever... direct link without an annoying timer and speed is as high as your bandwidth can take you, really great file host and trust me, I hate most of them as much as you do. The files are intact, no adware or malware.

If you're the more conservative type, then I understand that too. Here's a link via SD: https://skydrive.live.com/?cid=F98E7...45D439EB%21176
My System SpecsSystem Spec
19 Oct 2013   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Surprisingly, there is very little wrong there -
the only real points of concern are these..
Code:
 Line 5824: 2013-10-19 12:38:08, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 7095: 2013-10-19 12:38:10, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 207211: 2013-10-19 12:40:02, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 207214: 2013-10-19 12:40:02, Error                 CBS    Shtd: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 207263: 2013-10-19 12:40:34, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 207266: 2013-10-19 12:40:34, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 348447: 2013-10-19 12:44:48, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 349718: 2013-10-19 12:44:50, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
The SFC scan found nothing amiss, but there are a lot of session state errors (and I can't honestly say I know what causes them - although they are not flagged as being serious)

There's one interesting area
Code:
 Line 207242: 2013-10-19 12:40:31, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
 Line 207262: 2013-10-19 12:40:34, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 207263: 2013-10-19 12:40:34, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 207265: 2013-10-19 12:40:34, Info                  CBS    Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 207266: 2013-10-19 12:40:34, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 207267: 2013-10-19 12:40:34, Info                  CBS    Startup: Rolling back KTM, because drivers failed.
 Line 207268: 2013-10-19 12:40:34, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateStageDrivers | CbsExecuteStateFlagRollback | CbsExecuteStateFlagDriversFailed
 Line 207271: 2013-10-19 12:40:34, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateFailed
 Line 207282: 2013-10-19 12:40:34, Info                  CBS    Saved last global progress. Current: 1, Limit: 1, ExecuteState: CbsExecuteStateFailed
There's also an interesting and possibly related background error....
Code:
2013-10-19 12:40:48, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-10-19 12:40:48, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-10-19 12:40:48, Info                  CBS    Failed to submit WER report. [HRESULT = 0x80070070 - ERROR_DISK_FULL]
2013-10-19 12:40:48, Info                  CBS    Failed to submit WER report. [HRESULT = 0x80070070 - ERROR_DISK_FULL]
While the first two lines are fairly common the highlighted ones are not - I suspect that the problem is either that the report is too big for the filesystem, the relevant folder is tagged with the wrong permissions, or you have very limited space on the HD - and I note that elsewhere, there is this
Code:
2013-10-19 12:40:02, Info                  CBS    Free disk space check on C:. Available: 3017MB, Required size (Lang neutral): 0MB, Required size (Per language): 0MB, Languages installed: 1, Total Required: 0MB
This may be the cause of your problems - you should try and free up at least 15GB of space by pruning tempt files and other unwanted stuff - use the Disk Cleanup option with ONLY the following areas checked...
  • Temporary Internet files
  • Debug Dump Files
  • Recycle Bin
  • System error memory dump files
  • System error minidump files
  • Temporary files
  • Per user archives Windws Error...
  • System archived Windows Error...
See how much space that frees up, and post back (how big is your hard drive/C: partition??)
My System SpecsSystem Spec
.

19 Oct 2013   #34
adi518

Windows 7 Ultimate
 
 

My ssd (c) is 128 gigs, so I have 120 effective. I currently have 3 gigs of free space. It's interesting.. maybe freeing up more space will fix this.
My System SpecsSystem Spec
24 Oct 2013   #35
Troy6

Windows 8.1 Professional
 
 

The out of disk space error is definitely a problem, and so is the driver uninstall failure.

The uninstall is failing, because the driver bth.inf version 6.1.7601.17607 is not installed in the driver store. FYI., you can get further details of driver install/uninstall failures by looking at %windir%\inf\setupapi.dev.log. In this case it looks like the "Winsxs store" and the "driver store" have gotten out of sync since the error is ERROR_NOT_FOUND when trying to uninstall bth.inf.

To verify, from an elevated cmd prompt run:

fsutil hardlink list %windir%\WinSxS\amd64_bth.inf_31bf3856ad364e35_6.1.7601.17607_none_d0789c5ad225ef11\bth.inf

It should list 2 directories that bth.inf is linked to like:
\windows\WinSxS\amd64_bth.inf_31bf3856ad364e35_6.1.7601.17607_none_d0789c5ad225ef11\bth.inf
\windows\system32\driverstore\filerepository\...<path to bth.inf>

I'm assuming it won't list the one under driverstore\filerepository, which will indicate that I'm right that the two stores are out of sync. Even if it lists both directories they are still likely out of sync and the following steps will work to get around the problem.

1. run cleanmgr.exe and let it "cleanup windows updates", but do not reboot
2. run regedit.exe
3. navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations
4. There should be a sub-key named either "0" or "1". Expand that key
5. Under that key, you will see one or more numbered keys. Look for the numbered key that contains a value named "Inf" which is equal to "bth.inf" (probably "1".). You need to delete this key, and in order to do that you will need to give Administrators ownership of the key, and give Administrators delete access following these instructions:
6. Right click that numbered key and select "permissions"
7. Select the Owner tab
8. Select Administrators in the “name” list
9. Click OK
10. Select Administrators in the “Group or User names” list
11. Click on the Allow check box for Full Control
12. Click OK
13. Right click the numbered key again and select Delete
14. Reboot the computer

Those steps prepare the “cleanup windows update” operation, but remove the step where it uninstalls bth.inf from the driverstore. Worst case is it leaves bth.inf and its associated files orphaned in the driver store, but that should not cause any problems.
My System SpecsSystem Spec
24 Oct 2013   #36
adi518

Windows 7 Ultimate
 
 

Whoa.. awesome ... did you register just to for this? I seriously appreciate that.

I'm off to try it, will report shortly after.
My System SpecsSystem Spec
24 Oct 2013   #37
adi518

Windows 7 Ultimate
 
 

Looks like it's listing only one folder:

My System SpecsSystem Spec
24 Oct 2013   #38
adi518

Windows 7 Ultimate
 
 

Absolutely mesmerizing!!!! It fixed it!!!

I gotta ask.. how did you come up with the solution? I could understand the logs maybe, but not locate the registry entries like that.

I now have more space.

*Marked as Solved*
My System SpecsSystem Spec
24 Oct 2013   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm impressed - thanks for coming in, Troy!
My System SpecsSystem Spec
24 Oct 2013   #40
Troy6

Windows 8.1 Professional
 
 

Yes, I registered just to help solve your problem. I was impressed by the help you were getting from Noel, but figured he could use some help on this one.
My System SpecsSystem Spec
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 KB2852386 - "Windows Updates Cleanup" failing after reboot ! :(




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