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Windows 7: Error 0x80070002 - Windows 7 cannot check for updates

20 Oct 2013   #1
nostradamus77

Windows 7x64
 
 
Error 0x80070002 - Windows 7 cannot check for updates

Unfortunately, I cannot update my Win7x64. I am getting 0x80070002. I have tried to auto-repair and dozens of other things. I only now stumbled over this dedicated forum. Please see below my MGA Diagnostic. Any idea hugely appreciated. Thanks!!!


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {127305AA-75CB-4796-8A51-A367EF2DE727}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{127305AA-75CB-4796-8A51-A367EF2DE727}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2581678553-2185481043-1544113848</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1616</Version><SMBIOSVersion major="2" minor="7"/><Date>20121005000000.000000+000</Date></BIOS><HWID>A9630500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-1732013
Installation ID: 021224687530765452932623561041745765655194344701486235
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/20/2013 3:21:55 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAwABAAEAAQABAAAAAQABAAEAln0yDHTEZMcKUwpT7kKgqTKopmCWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DMAR INTEL SNB
SLIC ACRSYS ACRPRDCT


My System SpecsSystem Spec
.
20 Oct 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your installation is counterfeit.
You have an Acer OEM_SLP Key and SLIC table - but the motherboard is a retail one. The whole thing is held together by a hacker's Activation Exploit.

You need to reformat and reinstall using genuine media and Key.
My System SpecsSystem Spec
20 Oct 2013   #3
nostradamus77

Windows 7x64
 
 

Oh, this is very unfortunate. I got a custom built from a vendor who provided me a complete package-deal. I already had some concerns as I am living in China and was curious whether these vendors actually have access to proper Windows licenses. Ultimately, I actually paid for this so called license.

Is there any other way than reformatting? Any chance to buy a proper key online? Any chance to update to Windows 8.0 or 8.1 to solve this when buying a proper license key?

I don't want to format and redo everything. Also not sure whether I can even buy a proper Windows version here in China...
My System SpecsSystem Spec
.

20 Oct 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

China is a bit of a nightmare when it comes to licensing - I think there are more fakes than genuine licenses out there! Yours is a fairly typical example. For the future, always check for a COA sticker,(or if from a large manufacturer, the Windows 8 tamper-proof sticker from now on) How to Tell ? Hardware

The problem with systems activated using an Activation Exploit (Loader) is that it's impossible to guarantee the integrity of the system, as many such come laden with malware embedded, and the hack is effectively a rootkit interposing itself between OS and BIOS, so it may be almost impossible to ensure the system is clean.
That's why we always recommend a reformat/reinstall in such cases.

Genuine Win7 licenses are getting rare everywhere nowadays, since MS effectively stopped selling them a year ago.

You can try purchasing a GGOK - but be aware that while it's a Retail license, it's restricted to use only on the affected machine, and cannot be transferred or put on a new motherboard.
https://www.microsoft.com/en-us/pira...solutions.aspx


PLease attempt validation at www.microsoft.com/genuine/validate - it may pass because of the hack, but the hack may also be discovered, and if so, you'll be offered the kit.
My System SpecsSystem Spec
20 Oct 2013   #5
nostradamus77

Windows 7x64
 
 

Thanks, this is helpful. Will below allow me to "legalize" my Win7 through GGOK? And by doing so will it allow to "repair" my Windows to allow online updates?

Would it be easier/cheaper for me to "just" buy a Windows 8.1, which retail quite cheap these days. And then I install it on-top of my Windows 7? Would this work?

Would both options allow me to get rid of potential malware? Any chance to get rid of the exploit?

And last but not least - I will eventually buy a new computer. Would like to have a Chinese vendors do it for me rather than assembling all the components myself. How could I make sure to have a genuine copy of Win7 or Win8.1?
My System SpecsSystem Spec
20 Oct 2013   #6
nostradamus77

Windows 7x64
 
 

Unfortunately, it failed given me error code "Update installation failed. Error information: 0x80072EE2". Any idea?
My System SpecsSystem Spec
20 Oct 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

0x80072EE2 errors are usually transient - they are networking errors possibly because of a bad connection, or a firewall or proxy setting.
In this case it could be a function of the hack
Let's have a bit of a closer look at the system....
Follow the instructions here to create the SF BSOD file - but just upload the file here, and I'll take a look and see if there's anything obvious that needs attention.

EDIT: - forgot the link! Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
20 Oct 2013   #8
nostradamus77

Windows 7x64
 
 

Can I send it to you by email? Not sure what I am disclosing about my system when I am posting it openly in this forum?
My System SpecsSystem Spec
20 Oct 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's nothing confidential in the SF BSOD files - it's merely a collection of logs and error data.
You can always delete it once I've got it
My System SpecsSystem Spec
20 Oct 2013   #10
nostradamus77

Windows 7x64
 
 

Great, here we go... Thanks for any insights you may have.
My System SpecsSystem Spec
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