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Windows 7: I need Package_2_for_KB2699988


20 Oct 2013   #1

Window 7 Home Premium 64 bit
 
 
I need Package_2_for_KB2699988

Dear experts

I am having issues with my windows update on my window 7 home premium.
I can't update to Window 7 SP1 and can't install internet explorer 9 (it appears in my update list) but strangely i am using internet explorer 9 now...

my cbs persist log is attached here.

Thanks for your help.


Your sincerely
tungngie

--added in more attachments--



Attached Thumbnails
I need Package_2_for_KB2699988-wuerror.png  
Attached Files
File Type: log CheckSUR.persist.log (7.9 KB, 1 views)
File Type: zip CBS.zip (4.88 MB, 1 views)
My System SpecsSystem Spec
.

20 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You've obviously made some inroads into repairing this yourself - the number of errors in the last CheckSUR scan is less than the previous one, and CheckSUR managed to fix some of them.

There's only one error remaining there to fix...
Code:
Unavailable repair files:
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
(note the duplication, and CAT and MUM files must always be replaced in tandem)

There's no other obvious errors present.

I'll post a fix protocol for these a bit later.
My System SpecsSystem Spec
20 Oct 2013   #3

Window 7 Home Premium 64 bit
 
 

Thanks Noel.

I am grateful.
My System SpecsSystem Spec
.


20 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded afile - tggaa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder tggaain the same place.

Open this folder- there should be one folder inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages



Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
21 Oct 2013   #5

Window 7 Home Premium 64 bit
 
 

Thank you for the files.

I am able to update properly to SP1
My System SpecsSystem Spec
21 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great!

Have fun with it
My System SpecsSystem Spec
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 I need Package_2_for_KB2699988




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