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Windows 7: Windows Update Service Not Running

23 Oct 2013   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You'll see

back in a bit!


My System SpecsSystem Spec
.
23 Oct 2013   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The known affected services
MPSSVC
WSCSVC
WUAUSERV
BITS
WINDEFEND
IPHLPSVC
SHAREDACCESS

While I'm working up the fix for those, let's get you producing the list of installed services...

Open Regedit - be careful here because registry errors can be fatal!

in the left pane, navigate to
HKey_Local_Machine\SYSTEM\CurrentControlSet\Services

Right-click on the 'Services' key and select Export
Select to export to the Desktop
in the File name box type 'mpkservh'
at the 'File Type' box, select 'Registry Hive Files'
and save the file
Close Regedit

Compress the mpkservh file and upload the compressed file to your reply.

That'll give me something to keep me awake tonight
My System SpecsSystem Spec
23 Oct 2013   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 



I've uploaded a file - mpkfixaa.zip - to my SkyDrive at Noel's SkyDrive

Pleasedownload and save it to your desktop.

Right-clickon the saved file and select Extract all...

Saveit to the default location

Thisshould create a file mpkfixaa.reg



right-clickon the file, and select Merge

Acceptthe warnings, - you should then get a 'Success' message.

Closeall windows, and reboot.

Now run the FarBar Service Scanner again, and post the results.
My System SpecsSystem Spec
.

23 Oct 2013   #34
Maypack

Windows 7 Ultimate
 
 

Heres the zipped mpkservh file
My System SpecsSystem Spec
23 Oct 2013   #35
Maypack

Windows 7 Ultimate
 
 

All action in post 33 completed as requested. here's the results from the Farbar run:
Farbar Service Scanner Version: 20-10-2013
Ran by Tony (administrator) on 23-10-2013 at 19:31:23
Running from "C:\Users\Tony\Downloads"
Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****
My System SpecsSystem Spec
23 Oct 2013   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd - some succeeded while others failed :s

Please reboot - if you haven't already done so - and post another FarBar scan
My System SpecsSystem Spec
23 Oct 2013   #37
Maypack

Windows 7 Ultimate
 
 

System rebooted again and 2nd Farbar scan run:

Farbar Service Scanner Version: 20-10-2013
Ran by Tony (administrator) on 23-10-2013 at 20:09:53
Running from "\\BEAST\Users\Tony\Downloads"
Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****
My System SpecsSystem Spec
23 Oct 2013   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - I think I may know what the problem is.

I'll have to wait until tomorrow before I can test, though - back then!
My System SpecsSystem Spec
23 Oct 2013   #39
Maypack

Windows 7 Ultimate
 
 

No worries. I can wait
My System SpecsSystem Spec
24 Oct 2013   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here we go

I've uploaded a file - mpkfix2.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it to your desktop.

Right-click on the saved file and select Extract all...

Save it to the default location

This should create a file mpkfix2.reg



right-click on the file, and select Merge

Accept the warnings, - you should then get a 'Success' message.

Close all windows, and reboot.

Now run the FarBar Service Scanner again, and post the results.
My System SpecsSystem Spec
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