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Windows 7: Windows Update Service Not Running

27 Oct 2013   #71
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

For SFC:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker

and CHECKSUR:

Troubleshooting with System Update readiness Tool


My System SpecsSystem Spec
.
27 Oct 2013   #72
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

or, to put it another way...

"Pleasefollow the WindowsUpdate Posting Instructions and post the requested data "

My System SpecsSystem Spec
27 Oct 2013   #73
Maypack

Windows 7 Ultimate
 
 

SFC Scan Completed with CBS Log attached.

I'll set off the CheckSUR scan shortly and post the results later
My System SpecsSystem Spec
.

27 Oct 2013   #74
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Code:
 Line 2147: 2013-10-27 10:41:23, Info                  CSI    000001ce [SR] Verify complete
 Line 2148: 2013-10-27 10:41:23, Info                  CSI    000001cf [SR] Repairing 1 components
 Line 2149: 2013-10-27 10:41:23, Info                  CSI    000001d0 [SR] Beginning Verify and Repair transaction
 Line 2150: 2013-10-27 10:41:23, Info                  CSI    000001d1 [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 2151: 2013-10-27 10:41:23, Info                  CSI    000001d2 [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
Interesting one, that! - SFC itself is compromised

I'll post a fix for it in a few minutes
My System SpecsSystem Spec
27 Oct 2013   #75
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and I just realised why that patch gave the error it did - I sent you for the 64-bit version rather than the 32-bit one
Download Security Update for Windows 7 (KB2864202) from Official Microsoft Download Center
should be the right one - sorry about that!
My System SpecsSystem Spec
27 Oct 2013   #76
Maypack

Windows 7 Ultimate
 
 

SFC Scan and Checksur completed. Log file attached.

Shall i run the file you just directed me to next?
My System SpecsSystem Spec
27 Oct 2013   #77
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I'd rather wait a few minutes until I've checked the CheckSUR results and got the SFC file problem sorted - just download it ready for the moment
My System SpecsSystem Spec
27 Oct 2013   #78
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR is clear.


I've uploaded a file - mpkad.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.


Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print theseinstructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, starttapping F8 - this should bring up the Advanced Boot Menu, at the top of whichshould be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.


Pick the option to use a Command Prompt
At the prompt type
DIR C:\mpkad
hit the enter key - if you get a 'NotFound' error try
DIR D:\mpkad
or
DIR E:\mpkad




The drive letter in use when you find the folder willneed to be substituted (for<drive>) into the followingcommand...



XCOPY<drive>:\mpkad <drive>:\windows\winsxs /y /i /s /v /h



(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time)andwhen the prompt returns, type
EXIT
and hit the Enter key to exit CommandPrompt - reboot to Normal Mode Windows.


Now run SFC /SCANNOW in anElevated Command Prompt
then reboot and upload the new CBS.log file to your reply




My System SpecsSystem Spec
27 Oct 2013   #79
Maypack

Windows 7 Ultimate
 
 

When I press F8 after rebooting I get the options to boot into Windows 7 with varying degrees of control such as Pointer, Debug - default mode, Debug - Legacy mode, No SLIC - Pointer, No SLIC and Loader Help.

am I missing something?
My System SpecsSystem Spec
27 Oct 2013   #80
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oooops! Not good


Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.



Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx

My System SpecsSystem Spec
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