Windows Update Service Not Running

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  1. Posts : 45
    Windows 7 Ultimate
    Thread Starter
       #81

    Returns from MGADiag Report:

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {2F14636D-2EAB-46FB-A800-4E42A9EFD773}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-458-8007007e_025D1FF3-344-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F14636D-2EAB-46FB-A800-4E42A9EFD773}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-168667506-4051539955-1937751541</SID><SYSTEM/><BIOS/><HWID>3E063107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5ABB32F7CDDF586</Val><Hash>xyVOOIxb2PYrpYjVf6nJXvjCGv8=</Hash><Pid>89388-707-4412674-65760</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:12:2013 10:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: LgAAAAIAAgABAAEAAAABAAAAAQABAAEAJJRu39LS8keg1SKt4uI0MCpdSNSAqw==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   MSI_NB  MEGABOOK
      FACP   MSI_NB  MEGABOOK
      SLIC   MSI_NB  MEGABOOK
      My Computer


  2. Posts : 45
    Windows 7 Ultimate
    Thread Starter
       #82

    Managed to access Advanced Boot options. I held F8 then selected normal boot up and held F8 again and Advance Boot Options popped up. Trying your fix now. Will post results shortly.
      My Computer


  3. Posts : 45
    Windows 7 Ultimate
    Thread Starter
       #83

    logged in with username and password. Selected Command Prompt and followed instructions to locate mpkad file (C:).

    Typed XCOPY c:\mpkad c:\windows\winsxs /y /i /s /v /h
    And was given the message "Access Denied"
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #84

    The news is not good - you have a counterfeit installation of Windows, and also probably of Office.
    The installed Product Key is from an ACER machine - while the motherboard shows as being MSI
    The installed version of Office is the most commonly-counterfeited version in history - and is a volume-licensed version.

    I'm afraid that due to forum rules, I have to 'cease and desist' - we cannot assist counterfeit installs except to get them truly genuine.

    It really is a shame - we were so close!
      My Computer


  5. Posts : 45
    Windows 7 Ultimate
    Thread Starter
       #85

    I wasn't aware. Looks like I'm off to buy a genuine version of Windows 7. Thanks for all your help. And I fully understand the forum policy. Thanks again.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #86

    For what version and edition of Windows is the machine currently licensed, according to the COA sticker on the case??
      My Computer


  7. Posts : 45
    Windows 7 Ultimate
    Thread Starter
       #87

    There isnat a COA sticker on the case of the PC and i dont have aWindows 7 disc. I bought the PC cheap at a computer fair and I guess Ive got what I paid for.

    I know you cant help anymore but if i bought a genuine Windows 7 disc, which version should i be looking at? And would I be looking at a full reformat and reinstallation from scratch?
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #88

    90% of 'available' Ultimate disks would be counterfeit - you're more likely to get a decent one of a lower edition.

    Because you have Ultimate currently installed, any other edition would entail a reformat/reinstall - if you manage to find a legitimate Ultimate you could do a repair install.

    Note that you'd need to purchase a Full License (either Retail or OEM System Builder) for whatever edition you get, since there's no apparent basis for an Upgrade.

    Please also note that since you're unable to find any sign of a COA sticker, that would indicate that the current install is enabled by a hacker's Activation Exploit (which may or may not have partially broken down), and we would anyhow recommend a reformat/reinstall to remove any potential backdoors/Trojans which came along with the hack.
      My Computer


  9. Posts : 45
    Windows 7 Ultimate
    Thread Starter
       #89

    Looks like I'm going to be buying a ready made pc from a genuine source. Thanks again for all your help and I'm sorry for taking your time on a non genuine system.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #90

    Not a problem - I just wish I'd though to ask for the MGADiag earlier, but there was no real indication of a problem until post #70+ - and I don't like asking for reports unless there are good reasons to do so.
      My Computer


 
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