Windows Update Service Not Running

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  1. Maypack
    Posts : 45
    Windows 7 Ultimate
       New #1

    Windows Update Service Not Running


    I am running windows 7 Ultimate. Windows update says the service is not running, please restart. I noticed in another thread that a few things were required to allow diagnosis of the problem. These were Please open an Elevated Command Prompt and run the following commands

    NET START BFE
    NET START BITS
    NET START WUAUSERV
    NET START TRUSTEDINSTALLER

    post the results.

    I did this and the following was received.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Tony>NET START BFE
    The requested service has already been started.
    More help is available by typing NET HELPMSG 2185.

    C:\Users\Tony>NET START BITS
    The service name is invalid.
    More help is available by typing NET HELPMSG 2185.

    C:\Users\Tony>NET START WUAUSERV
    The service name is invalid.
    More help is available by typing NET HELPMSG 2185.

    C:\Users\Tony>NET START TRUSTEDINSTALLER
    The Windows Modules Installer service is starting.
    The Windows Modules Installer service was started successfully.
    More help is available by typing NET HELPMSG 2182.

    I did have a problem where BFE was not able to be run but this was rectified recently when I installed Norton Internet Security 2013.

    Any help in being able to get the Windows Update Service started and running would be appreciated.

    Cheers
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Please downloadthe Farbar Service Scanner from



    http://www.bleepingcomputer.com/download/farbar-service-scanner/



    Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.
      My Computer
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  4. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #3

    Many thanks for the quick response. I downloaded and ran the program as requested and this is what waht returned:

    Farbar Service Scanner Version: 20-10-2013
    Ran by Tony (administrator) on 20-10-2013 at 21:10:58
    Running from "C:\Users\Tony\Downloads"
    Windows 7 Ultimate Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    mpsdrv Service is not running. Checking service configuration:
    The start type of mpsdrv service is OK.
    The ImagePath of mpsdrv service is OK.
    MpsSvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

    Firewall Disabled Policy:
    ==================
    "HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============
    wscsvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
    BITS Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

    Other Services:
    ==============
    Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
    Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
    Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to open SharedAccess registry key. The service key does not exist.
    Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
    Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Parameters\FirewallPolicy\FirewallRules" registry key. The key does not exist.

    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\ipnathlp.dll => MD5 is legit
    C:\Windows\system32\iphlpsvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit

    **** End of log ****
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    You have obviously been badly hit by a malware infestation -
    Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.



    Delete everything it finds

    I'll meanwhile get a specialist to advise further. This looks like a newer variant to me, so they are likely to be more up on it than I am.
      My Computer
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  7. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #5

    Malwarebytes Anti-Malware downloaded, updated and currently running. I will post a reply with any result.
      My Computer
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  8. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #6

    Here's a good AV regiment: How to easily clean an infected computer (Malware Removal Guide)
    It will take a while to run all the scans, if you follow the guide your system should be virus free.
      My Computer
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  10. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #7

    Results from the Malwarebytes Anti-Malware were that 7 problems were found under a full scan. These were removed. I also ran a quick scan for all other users and found no problems.

    A full Anti-Virus scan was run with Norton Internet Security prior to the Malwarebytes Anti-Malware scan and this detected 3 problems which were all removed.

    Slartybart/Noel - should I follow the post by Slartybart or should i wait for instructions back from Noel before proceeding. I don't want to be starting down one route and then changing to another which may cause further problems. I do appreciate the time you guys are giving to this.
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    With all respect to Slarty, he's not (at least as far as I know) a malware specialist - I'll put a call for aid out, in the malware forum.
      My Computer
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  12. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #9

    Thansk for all the help. I'll wait further instructions.
      My Computer
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  13. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #10

    Let's do some further looking... Download DDS from one of these links:
    DDS.com
    DDS.pif
    • Disable any script blocking protection
    • Double click the dds icon to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt <--- will be minimized in the task tray
    • Save both reports to your desktop.

    Include the contents of both logs in your next post.
    The scan will instruct you to post Attach.txt as an attachment.
      My Computer
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