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Windows 7: Windows update error 80070002 and System restore error (Both)

22 Oct 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded afile - fzkaa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder fzkaain the same place.

Open this folder- there should be two folders inside it (Manifests,and Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages




Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.


My System SpecsSystem Spec
.
22 Oct 2013   #22
PSCO2007

Windows 7 Professional X64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
filthyzak
Here's the errors from your CheckSUR log -
Code:
Unavailable repair files:
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.cat
I'll post a fix protocol for them later.


PSCO2007

MS will no longer provide free support for Windows Updates - except under exceptional circumstances (and who knows what that means)


Both:
99% of the time we can fix these errors in the forum - and with a lot less hassle than being on the phone to MS for 6 hours going through their support scripts
Quote:
MS will no longer provide free support for Windows Updates
Sorry to disagree - I called and the problem was solved in 5 minutes with a remote. (no charge)
My System SpecsSystem Spec
22 Oct 2013   #23
filthyzak

Windows 7 home premium 64bit
 
 

I cant download it, it says "Cannot download this file. Invalid http server apply Details : HHTTP/1.1 200 OK"
My System SpecsSystem Spec
.

22 Oct 2013   #24
filthyzak

Windows 7 home premium 64bit
 
 

Somehow I downloaded it now, but there is only 1 folder named Packages...
My System SpecsSystem Spec
22 Oct 2013   #25
filthyzak

Windows 7 home premium 64bit
 
 

I have copied files from packages folder and ran Windows6.1-KB947821-v28-x64.msu. I have attached the CheckSUR.log file
My System SpecsSystem Spec
22 Oct 2013   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - I was in a hurry...
the singlee folder is correct - you have no Manifest errors to correct #
My System SpecsSystem Spec
22 Oct 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Whatever it was you did, it wasn't right
still the same errors.

Did you copy the CONTENTS of the Packages folder (right) to the folder in temps, or did you copy the folder (wrong)?
My System SpecsSystem Spec
22 Oct 2013   #28
filthyzak

Windows 7 home premium 64bit
 
 

NO, I did everything right , no doubt about that..
My System SpecsSystem Spec
22 Oct 2013   #29
filthyzak

Windows 7 home premium 64bit
 
 

Please check the pic
My System SpecsSystem Spec
23 Oct 2013   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That certainly looks right!
Maybe it's me...
Ooops - got the wrong file versions!

I've uploaded a new file - fzkab.zip - at the same place
Use the same procedure.

Sorry about the confusion!!
My System SpecsSystem Spec
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 Windows update error 80070002 and System restore error (Both)




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