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Windows 7: Windows update error 80070002 and System restore error (Both)

23 Oct 2013   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by PSCO2007 View Post
Quote   Quote: Originally Posted by NoelDP View Post

PSCO2007

MS will no longer provide free support for Windows Updates - except under exceptional circumstances (and who knows what that means)


Both:
99% of the time we can fix these errors in the forum - and with a lot less hassle than being on the phone to MS for 6 hours going through their support scripts
Quote:
MS will no longer provide free support for Windows Updates
Sorry to disagree - I called and the problem was solved in 5 minutes with a remote. (no charge)
You are one of the lucky ones, then - it seems to depend on locale as well as the specific update involved. In some areas at least, all Windows Updates used to be covered by free support - then they reined it back to Security updates only, and then further still.
It also depends on whether your license is a retail one, or an OEM one.


My System SpecsSystem Spec
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23 Oct 2013   #32
filthyzak

Windows 7 home premium 64bit
 
 

ok im going to try again...hope this works..I don't wanna buy windows 8 now
My System SpecsSystem Spec
23 Oct 2013   #33
filthyzak

Windows 7 home premium 64bit
 
 

ok this is what i got...i dont think it worked >.<
My System SpecsSystem Spec
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23 Oct 2013   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I should take more caffeine with my caffeine at that time of the morning! This time I managed to get the right version but the wrong 'bitness'

Back in a few minutes with the right ones - I hope!
My System SpecsSystem Spec
23 Oct 2013   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a new file - fzkac.zip - at the same place
Use the same procedure.


Hopefully I got the right ones this time!!
My System SpecsSystem Spec
23 Oct 2013   #36
filthyzak

Windows 7 home premium 64bit
 
 

fingers crossed..trying it now :/
My System SpecsSystem Spec
23 Oct 2013   #37
filthyzak

Windows 7 home premium 64bit
 
 

Files attached...plz check
My System SpecsSystem Spec
23 Oct 2013   #38
filthyzak

Windows 7 home premium 64bit
 
 

OMG, it still gives the same error when I try to Update Windows
My System SpecsSystem Spec
23 Oct 2013   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Well, we've fixed the CheckSUR errors, at least - sorry again about my cock-ups!

Please now run an SFC /SCANNOW, and zip and post your CBS.log file (C:\Windows\Logs\CBS\CBS.log - you'll need to copy it to the desktop first and zip the copy as it can't be manipulated directly)
My System SpecsSystem Spec
23 Oct 2013   #40
filthyzak

Windows 7 home premium 64bit
 
 

I did as you asked.
My System SpecsSystem Spec
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 Windows update error 80070002 and System restore error (Both)




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