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Windows 7: Windows update error 80070002 and System restore error (Both)


21 Oct 2013   #1

Windows 7 home premium 64bit
 
 
Windows update error 80070002 and System restore error (Both)

Hello guys,
I have tried everything I found online and failed. I don't wanna do a clean install. I have attached the CheckSur.log. Please help.



Attached Files
File Type: log CheckSUR.log (1.0 KB, 5 views)
My System SpecsSystem Spec
.

21 Oct 2013   #2

Windows 7 Professional X64
 
 

I was getting that same error - and saying "cannot search for updates".

I tried the Fixit tool and command prompts - suggested by Microsoft - nothing worked.

I finally called Microsoft - 1 - 800 - Microsoft and they did a remote on my comp and the problem is solved, at least for now.

There is no charge for this service.

As for System Restore, make sure you have set a Restore Point.


Go to Start and type system restore.
Go to " Create a restore point".

See if your C drive says "on" and if not click Configure.


Attached Images
 
My System SpecsSystem Spec
22 Oct 2013   #3

Windows 7 home premium 64bit
 
 

Hi PSCO2007,

Thx for reply. Funny thing happened somehow i managed to get system restore work and went back to last week's restore point when I am sure everything was fine..but even after the successful restore windows update gives error 80070002.
My System SpecsSystem Spec
.


22 Oct 2013   #4

Windows 7 Professional X64
 
 

In "Update History" does that update show?
My System SpecsSystem Spec
22 Oct 2013   #5

Windows 7 home premium 64bit
 
 

Yes, only the last one "Hotfix for Windows (KB947821)" which I manually downloaded and installed just before system restore.
My System SpecsSystem Spec
22 Oct 2013   #6

Windows 7 Professional X64
 
 

Give Microsoft a call tomorrow and let them do a remote.
My System SpecsSystem Spec
22 Oct 2013   #7

Windows 7 home premium 64bit
 
 

I tried to get live help, but I cant get into there. I have entered my activation code correctly

But I get this following message again and again when I click continue :
This Product ID indicates that there will be a charge for this Microsoft support.
The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below.
Computer Manufacturer Support
Call your Computer Manufacturer for support.
To determine if no-charge support is available, provide the product identification number
My System SpecsSystem Spec
22 Oct 2013   #8

Windows 7 Professional X64
 
 

Just call them at 1-800-microsoft - it works.
My System SpecsSystem Spec
22 Oct 2013   #9

Windows 7 home premium 64bit
 
 

Ok, thanks. I will call them; it's just awfully expensive to call from Bangladesh to US.
My System SpecsSystem Spec
22 Oct 2013   #10

Windows 7 Professional X64
 
 

Sorry, didn't realize you were there.
Go to Microsoft Website and see if there is an int'l phone # you can call for free.
My System SpecsSystem Spec
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 Windows update error 80070002 and System restore error (Both)




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