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Windows 7: Interactive Services Detection- program not compatible after update.

25 Oct 2013   #11

Windows 7 Home Premium 64
 
 

No I only scanned that download, whcih was about half a gig. Took over 15 minutes!

Anyway I have apparently installed it, whatever it is. I can't see any shortcuts to it. Do I need to run it or just install it and then run sfc /scannow?

My System SpecsSystem Spec
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25 Oct 2013   #12

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yeah, well that's the fun of troubleshooting. The error mentions spoolsv - but research says it could be a number of issues.

Noel is directing you on the best practices for initial problem solving and data collection.

Please follow his instructions, I'll bow out and keep an eye on the thread.
Quote   Quote: Originally Posted by STU9000 View Post
I'm guessing it's one of the following updates that is the cause of the problem here-
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.717.0)
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.588.0)
My System SpecsSystem Spec
25 Oct 2013   #13

Windows 7 Home Premium 64
 
 

I'm following the instructions he posted but I'm not sure what to do after I install that program.
My System SpecsSystem Spec
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25 Oct 2013   #14

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Are you refering to SURT?

When you install it, it will automatically run a scan. It takes a while to scan - so let it run, then post the results.

The instructions are step-by-step: Windows Update Posting Instructions

Do step 1, then step 2

What do you mena when you say: Anyway I have apparently installed it...
I see where you scanned it for viruses, but not where you actuallay ran CheckSur. Yuo would know, it takes a long time to scan and attempt to fix issues.

Look in windows\logs for a log file, checksur.log - if it's there and has today's date, it ran
please post if the file exists
My System SpecsSystem Spec
25 Oct 2013   #15

Windows 7 Home Premium 64
 
 

Ok I found this. I turned my computer off and went out after it installed, so don't know if it ran the full thing or not, anyway this is what is says in that file you asked me to look for.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-10-25 15:15

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 888
Found 2 errors
CBS MUM Corrupt Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
My System SpecsSystem Spec
25 Oct 2013   #16

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yep, that's the one.

I'll defer to Noel on the next steps, he might have you do something before sfc.

Back to Noel....
My System SpecsSystem Spec
25 Oct 2013   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(Replying from the pub)
Thst looks ok to me
More detail tomorrow
My System SpecsSystem Spec
25 Oct 2013   #18

Windows 7 Home Premium 64
 
 

Well I have no issues at all, my machine is still running like a dream, just this warning. It's stopped coming up now, or hasn't come up today anyway. Cheers..
My System SpecsSystem Spec
25 Oct 2013   #19

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Glad to hear - keep an eye on it and if Interactive Services Detection popup issue reoccurs, post new info. If you don't get teh popup after a few days or a week, please mark this thread as solved.

Bill
Quote   Quote: Originally Posted by STU9000 View Post
Well I have no issues at all, my machine is still running like a dream, just this warning. It's stopped coming up now, or hasn't come up today anyway. Cheers..
My System SpecsSystem Spec
25 Oct 2013   #20

Windows 7 Home Premium 64
 
 

OK so does that mean the problem was resolved somehow, or wasn't really an issue in the first place?

Shall I wait a while and then uninstall this program?
My System SpecsSystem Spec
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 Interactive Services Detection- program not compatible after update.




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