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Windows 7: Interactive Services Detection- program not compatible after update.

24 Oct 2013   #1
STU9000

Windows 7 Home Premium 64
 
 
Interactive Services Detection- program not compatible after update.

Yeah so I updated windows the other day and I come home to find this warning, keeps popping up.

I hope I am not about to get the BSOD again.

Anyone know what I need to do to fix this issue?


My System SpecsSystem Spec
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24 Oct 2013   #2
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

There are a few possibilities, I'll start with the easiest solution
Try the MS fixi for installs/unistalls: Fix problems with programs that can't be installed or uninstalled

I understand the issue you describe is related to the spoolsv, but it's possible that an install went south and Windows is "protecting" itslef by stopping the service.

After that, open an elevated command prompt (right click, run as administrator) and type
sfc /scannow
exit

sfc takes a while, please post if there are any errors found

Bill
My System SpecsSystem Spec
24 Oct 2013   #3
STU9000

Windows 7 Home Premium 64
 
 

Not sure what you mean by 'install went south'. tried running that .exe but not sure what to do with it, it asks me if the problem is related to an install or an uninstall..

Anyway, in the meantime I tried sfc /scannow and it says no integrity violations..

What about CCleaner?
My System SpecsSystem Spec
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25 Oct 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CBS log may still give us clues what's gone wrong
DO NOT use the registry cleaner of CCLeaner - it can make problems worse!


Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
My System SpecsSystem Spec
25 Oct 2013   #5
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Install went south - something went wrong with an install or it did not complete.

The MS Fixit is for both a bad install or bad uninstall - try answering Install.

cCleaner won't help in this case.

Quote   Quote: Originally Posted by STU9000 View Post
Not sure what you mean by 'install went south'. tried running that .exe but not sure what to do with it, it asks me if the problem is related to an install or an uninstall..

Anyway, in the meantime I tried sfc /scannow and it says no integrity violations..

What about CCleaner?
My System SpecsSystem Spec
25 Oct 2013   #6
STU9000

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Install went south - something went wrong with an install or it did not complete.
I'm guessing it's one of the following updates that is the cause of the problem here-

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.717.0)

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.588.0)
My System SpecsSystem Spec
25 Oct 2013   #7
STU9000

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The CBS log may still give us clues what's gone wrong
DO NOT use the registry cleaner of CCLeaner - it can make problems worse!


Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
Having a look at that now, not sure if I should use the x64 or x86 version though?

I'm an on Windows 7 service pack 1 64-bit, and I have a folder named Program Files (x86) so I am guessing that's a clue that I need the x86 version?

I best check before proceeding, might seem like a daft/obvious question but I don't really know what I am doing here so best to be on the safe side.
My System SpecsSystem Spec
25 Oct 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You want the x64 64-bit version
My System SpecsSystem Spec
25 Oct 2013   #9
STU9000

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You want the x64 64-bit version
Yes I just googled and the internet is telling me x86 relates to the old 32-bit programs which my version can still accommodate...

Wow this is taking an unbelievably long time to check for viruses as well! Normally it's like seconds, but 5 minutes and it's still checking...
My System SpecsSystem Spec
25 Oct 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Heh - you should have my lappy... If/when I do a full scan it takes around 8hrs (1TB drive, about 75% full).

CheckSUR will probably take anywhere from 15 minutes to an hour or more, and will seem to have stalled for most of it - don't rush it! (I think the record is around 3hours for a successful run - but there were a LOT of problems on that machine)

SFC usually takes 10-20 minutes.
My System SpecsSystem Spec
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 Interactive Services Detection- program not compatible after update.




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