Windows Update Error Message: 8024402c - Tried multiple solutions

hungryhorse · 27 Oct 2013

Dear Windows Seven Forums,

I try to resolve my own issues and normally do. However, this error message has gotten the better of me so far.

Have tried various solutions posted about this error message, from registry to firewall. None work so far.

I have enclosed the notepad containing the contents of the diagnostic tool report.

If anyone has a few moments to take a glance and give me there opinion I would be grateful.

Kind regards,

HH

NoelDP · 27 Oct 2013

Code:

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
 
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007007E' to display the error text.
Error: 0x8007007E

I don't think, in the 20,000+ reports I've read, I've ever seen an 0x8007007E error before!

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)

Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip theCheckSUR.log and attach it to your reply

NoelDP · 27 Oct 2013

...Also...

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, pressEnter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive,so be patient!

After the CHKDSK has run, Windows should boot normally (possiblyafter a second auto-reboot) -

then run the SFC.

SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages -and then reboot.

Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and attach it to a reply.

Post a new MGADiag report with details of any error messagesencountered.

hungryhorse · 27 Oct 2013

Doing it now.

hungryhorse · 27 Oct 2013

Here is the log file. I only zipped the first one you mentioned. Let me know if you want both.

Will run CHKDSK process.

Thanks

hh

NoelDP · 27 Oct 2013

Code:

Checking Component Store
(f) CSI Payload File Corrupt 0x00000000 wmicmiplugin.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7100.0_none_d670f52dd4bdbce3

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, pressEnter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive,so be patient!

After the CHKDSK has run, Windows should boot normally (possiblyafter a second auto-reboot) -

then run the SFC.

SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages -and then reboot.

Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and upload it to your reply.

hungryhorse · 27 Oct 2013

Ok ran CHKDSK AND THE SCANNOW.

HERE IS THE CBS FILE AFTER RUNNING THE SCANNOW. I FOLLOWED YOUR INSTRUCTIONS, SAVED TO DESKTOP, THEN COMPRESSED FOR EMAIL AND COPIED THE ZIP.

IT'S ATTACHED.

HERE IS A COPY AND PASTE OF THE RESULTS FROM THE 2ND DIAG TOOL YOU GAVE ME.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-G37RP-W2J2R-V3B49
Windows Product Key Hash: jYwugLOtpRFe9TUX1nVjGTNoZdo=
Windows Product ID: 00447-015-8630506-70973
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7100.2.00010100.0.0.001
ID: {763BFB77-894D-40DD-906A-D3857E5185D2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7100.winmain_win7rc.090421-1700
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{763BFB77-894D-40DD-906A-D3857E5185D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7100.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V3B49</PKey><PID>00447-015-8630506-70973</PID><PIDType>5</PIDType><SID>S-1-5-21-2439321857-3196232724-897970682</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20079 </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>40CN28WW(V2.14)</Version><SMBIOSVersion major="2" minor="7"/><Date>20111007000000.000000+000</Date></BIOS><HWID>C6B93607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7100.0

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: bfb30674-7c9a-4624-9309-9914cfd5b05c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00447-00140-015-863050-00-1033-7100.0000-0112013
Installation ID: 010163105546289845168963438096308351472145208073224415
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: V3B49
License Status: Unlicensed
Remaining Windows rearm count: 3
Trusted time: 27/10/2013 19:59:14

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAAADAAAABAABAAEA6GEmELe/xOUorZYdGD4s4hwJXMOqkaTo+OugtS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE HR CRB
FACP LENOVO CB-01
HPET LENOVO CB-01
BOOT INSYDE HR CRB
MCFG LENOVO CB-01
WDAT INSYDE HR CRB
SLIC LENOVO CB-01
ASF! INSYDE HR CRB
SSDT INSYDE HR CRB
ASPT INSYDE HR CRB
SSDT INSYDE HR CRB
SSDT INSYDE HR CRB

NoelDP · 27 Oct 2013

I see no attachments??

hungryhorse · 27 Oct 2013

I attached the zip. It should be there now.

NoelDP · 27 Oct 2013

Got it that time :)
Here's the discovered errors....

Code:

 Line 80518: 2013-10-27 18:43:20, Info                  CSI    000002ee [SR] Repairing 9 components
 Line 80519: 2013-10-27 18:43:20, Info                  CSI    000002ef [SR] Beginning Verify and Repair transaction
 Line 80522: 2013-10-27 18:43:21, Info                  CSI    000002f1 [SR] Cannot repair member file [l:32{16}]"wmicmiplugin.dll" of Microsoft-Windows-ServicingStack, Version = 6.1.7100.0, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 80525: 2013-10-27 18:43:22, Info                  CSI    000002f3 [SR] Cannot repair member file [l:36{18}]"Amd64\EP0NM4RB.DLL" of prnep00f.inf, Version = 6.1.7100.0, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 80528: 2013-10-27 18:43:22, Info                  CSI    000002f5 [SR] Cannot repair member file [l:36{18}]"Amd64\hpbselio.gpd" of prnhp003.inf, Version = 6.1.7100.0, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 80531: 2013-10-27 18:43:23, Info                  CSI    000002f7 [SR] Cannot repair member file [l:34{17}]"Amd64\RIARUC5.GPD" of prnrc00b.inf, Version = 6.1.7100.0, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 80534: 2013-10-27 18:43:23, Info                  CSI    000002f9 [SR] Cannot repair member file [l:36{18}]"Amd64\NR1342E3.PPD" of prnnr004.inf, Version = 6.1.7100.0, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post a fix protocol when I can..