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Windows 7: Windows Update SP1 (KB2538243) keeps failing with code64 C


27 Oct 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows Update SP1 (KB2538243) keeps failing with code64 C

Hi,

I'm having a hard time getting this Microsoft Visual C++ 2008 SP1 redistributable package installed. More often than not I also have an update to be installed when I shut the computer down but seems like it never gets properly installed. I don't know it it's the same update or something else.

This is the only update i have pending and I've tried numerous Fix It -solutions, read the following threads:

KB2538243 Windows update keeps failing.
windows update!

and found no solution. I haven't tried installing the update without Windows Update because I don't know which one of the files in the next link is correct for my computer.

Download Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update from Official Microsoft Download Center

My OS is in Finnish but hopefully you'll get some information about the screenshot as well. I also did the corrections on the next link but can't remember where from my conputer I got the error message in question.

"0x80070057" error message when you back up files in Windows 7

Any help would be much appreciated

P.S. Here's a link to my zipped CBS file. It was too big to be uploaded here directly.
https://www.dropbox.com/sh/8b7554uvxjhydnp/x8xkdDsrdI



Attached Thumbnails
Windows Update SP1 (KB2538243) keeps failing with code64 C-screenshot-2013-10-27-12.05.30.png  
My System SpecsSystem Spec
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27 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are a huge number of this type or thing in the background CBS.log data.
Code:
2013-10-27 11:29:25, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-10-27 11:29:25, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-10-27 11:29:25, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
I suspect that this may relate to corruption in the SoftwareDistribution folder, or possibly a file in the WBEM repository.

Run the WU reset tool in its default mode, then reboot http://go.microsoft.com/?linkid=9665683 and see if that helps. You'll need to do a manual scan for updates afterwards.
If not, run it again, in Aggressive mode, and reboot - see if that works.
My System SpecsSystem Spec
27 Oct 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I chose to reboot after using that Fix It and the rebooting took a lot of time. When the OS finally opened i got the message that the computer had restarted after an unexpected shutdown.

I ran the Fix It again in agressive mode and this time the reboot completed without any oddities except for the long time it took. WU had lost all info about udate history and I searched the updates manually. I found the same update but failed to install it and got the same error message again.

All in all, no changes. Any other ideas?
My System SpecsSystem Spec
.


27 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post a new CBS.log (you'll have to copy it to the desktop, and then zip it) and we'll see if there's anything new there.

Losing the history isn't too much of a problem, and is normal with this Fixit - all current updates are still installed, and can be found in the Installed Updates listing.
My System SpecsSystem Spec
27 Oct 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

do I need to redo system readiness tool and sfc scan from command prompt before getting the new cbs log?
My System SpecsSystem Spec
27 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Nope - the log is continually updated by the system anyhow.
My System SpecsSystem Spec
27 Oct 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok. For some reason the zipped CBS file was quite a bit smaller than the first so this time I could upload it here directly.


Attached Files
File Type: zip CBS - 2.zip (6.57 MB, 5 views)
My System SpecsSystem Spec
27 Oct 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's no new clues there - and the errors go back as far as the logs do
I have a feeling that this is going to turn out to be a registry problem - but I have to admit to not really knowing where to start looking.

I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or SkyDrive) and post a link.

My System SpecsSystem Spec
27 Oct 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

https://www.dropbox.com/s/w1c7etgokh...COMPONENTS.zip

Don't know if this is of any use but the file icon in the folder had the logo of Mass Effect 2, which I currently have installed on the computer. I have no idea why this is but it seems a bit weird.
My System SpecsSystem Spec
27 Oct 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It'll take me a while to go though this - shout if you haven't heard back by this time tomorrow!
My System SpecsSystem Spec
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 Windows Update SP1 (KB2538243) keeps failing with code64 C




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