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Windows 7: Activation error 0xC004E003

28 Oct 2013   #1
hansonjohn590

windows 7 pro x64
 
 
Activation error 0xC004E003

So I deleted windows 7 off of an old machine and am trying to install it on a new machine. I keep getting error , which I assume is because it still thinks its 'in use' on the old machine.

I am trying to get to phone setup to resolve this but cannot make phone activation appear.

I've tried everything in this thread:
Activate Windows 7 by Phone

I've removed the serial number and tried bringing up slui with no internet but it will not let me activate by phone. Even with no internet, it still gives mt the same error number (how is it even contacting the activation servers with no internet?).

Typing in slui.exe 4 takes me to a screen that lets me buy a new product key or change the key but there is no phone option or " show me other ways to activate" (internet is unplugged).

This is using Windows 7 Pro 64-bit edition. It was bought as an upgrade copy from digital river. I got the key using a keyfinder program from the old machine before wiping it.

Here is my MGA report:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5D4B79D1-8E34-4C54-B6C5-FEDF07D3AD5C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5D4B79D1-8E34-4C54-B6C5-FEDF07D3AD5C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-3665423351-4155320258-3473015236</SID><SYSTEM><Manufacturer>FOXCONN</Manufacturer><Model>NT-A2400&amp;NT-A3500</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.4</Version><SMBIOSVersion major="2" minor="7"/><Date>20110329000000.000000+000</Date></BIOS><HWID>05E10900018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium,Embedded
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 4a8149bb-7d61-49f4-8822-82c7bf88d64b
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00170-972-900102-00-1033-7601.0000-2992013
Installation ID: 005480558152208186153883339635022604208014330542373856
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: J64XX
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/28/2013 11:26:54 PM


Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1033-7601.0000-3012013
Installation ID: 003853634013681206735806936263460826369025160481531512
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Initial grace period
Time remaining: 39900 minute(s) (27 day(s))
Remaining Windows rearm count: 3
Trusted time: 10/28/2013 11:26:55 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAAAAwABAAEAAAACAAAAAgABAAEA6GEwOVBWEpQQMyJIjG5iPfgZbjsYt/wI

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            FOXCON        FOXCONPC
  FACP            FOXCON        FOXCONPC
  HPET            FOXCON        FOXCONPC
  MCFG            FOXCON        FOXCONPC
  SSDT            AMD           POWERNOW
  SSDT            AMD           POWERNOW
  ECDT            A M I         FOXECDT
I would appreciate any help, thanks!


My System SpecsSystem Spec
.

29 Oct 2013   #2
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Quote:
Windows Product ID: 00371-OEM-8992671-00004
This OEM licence is only valid for an ACER/PACKARD or GATEWAY machine, so you cannot activate it on another computer. Doing so would violate the terms of the licence agreement which is specific to the original machine.

For the new machine, you will need to purchase a retail licence of Windows 7.

I'm a bit confused by your MGADIAG report too. I've never seen two instances of a different product key reported before.

Quote:
Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium,Embedded
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 4a8149bb-7d61-49f4-8822-82c7bf88d64b
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00170-972-900102-00-1033-7601.0000-2992013
Installation ID: 005480558152208186153883339635022604208014330542373856
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: J64XX
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/28/2013 11:26:54 PM


Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1033-7601.0000-3012013
Installation ID: 003853634013681206735806936263460826369025160481531512
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Initial grace period
Time remaining: 39900 minute(s) (27 day(s))
Remaining Windows rearm count: 3
Trusted time: 10/28/2013 11:26:55 PM
My System SpecsSystem Spec
29 Oct 2013   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

One is for the OCUR addon, Golden - rare, but OK ( must be 18 months since I saw the last one?) - see Darin Smith's response here - Not Genuine (all of the sudden)


I note that the addon says it is licensed, while the OS itself is rightly refusing to activate an OEM_SLP Key n a retail motherboard.


As Golden says - you need to apply the proper Retail Key, rather than one filched off another computer.
Click on the Start button
In the Search box, type
SLUI 3
and hit the Enter key
Follow the instructions and enter the Key from your retail license.
you may need to activate by phone.
My System SpecsSystem Spec
.


29 Oct 2013   #4
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Cheers Noel
My System SpecsSystem Spec
29 Oct 2013   #5
hansonjohn590

windows 7 pro x64
 
 

Now im even more confused, how did this end up being an ACER/PACKARD/GATEWAY OEM license? This was downloaded from the digital river store ages ago when Windows 7 first came out with the student discount.

Did I grab the wrong key from the original machine (I already wiped the hard drive, doh!) ? Or is my ISO file just bad? I haven't installed from it in years and may very well have mixed up my files. I don't even have access to my edu account, is it something that can be readily downloaded or can I 'convert' my installation to correct version?

And yes, I've got an HDHomeRun Prime and thus the OCUR license!
My System SpecsSystem Spec
30 Oct 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OEM Licenses cannot be transferred from machine to machine - that's why they are so much cheaper than Retail licenses
You will need to purchase a valid full license for your new machine.



OEM SLP: This is the key that came in Windows(from the factory). It works by connecting to a BIOS flag (the SLIC table)found only on computers from thatManufacturer. It also checks for the existence of proper matching licenses inthe OS itself. Once it sees both, it self-activates every time the machine isrebooted.



COA SLP: This is the key seen on the stickerlocated on the side, bottom or in the battery compartment of your machine. Thiskey is for use if the OEM SLP self-activation stops working for whateverreason.
My System SpecsSystem Spec
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 Activation error 0xC004E003




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