Windows 7 Build 7601 This copy of Windows is not genuine..when it is!

Jezza63 · 02 Nov 2013

Hi Golden,

Thanks for the suggestion. I did disable ESET on previous attempts, but it restarts on the next reboot. That was the best option offered by ESET. I'll try disabling ESET at Windows Start-up. If that doesn't work then I think a complete reinstall is probably my next course of action. Uninstall all my important programs, drivers etc is a real pain. Another weekend spent on this annoying problem is far from appealing.

Does anybody know of a quick way to save all the device drivers?

That is unless the appeal of a nice new Mac tempts me too much. I guess they aren't perfect either, or cheap!

NoelDP · 02 Nov 2013

A Repair install is a possibility - which avoids 90% of the hassle of a clean install (drivers, programs and data) - Repair Install

Golden · 02 Nov 2013

I've heard of DoubleDriver but I've never used it, so I can't help with that.

BooZet Freeware | Free Downloads

Use download link 2 - link 1 is broken.

*Edit: just saw Noels post...I agree, try a Repair Install first.

NoelDP · 02 Nov 2013

...looking at the CBS.log, there are a lot of

Code:

 Line 25545: 2013-11-01 11:22:52, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 25547: 2013-11-01 11:22:52, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
S

errors.
There's obviously a failure somewhere in the install of SP1
This could be a fairly simple registry error, or it could be a lot deeper than that - a Repair is still your best bet.

Jezza63 · 02 Nov 2013

Thanks Guys. I'll try the repair install option. More news later... Ever hopeful!

By the way I have just starting using the Seven Forums app on my iPad 2. It works very well

Jezza63 · 02 Nov 2013

I disabled ALL the start-up programs. I also uninstalled ESET and Malwarebytes, and an old fax program that I like. After I ran the repair install (upgrade option). There was a message saying that Pocket PC and Windows mobile might not work after the up date (not a problem I don't have them any more), also to deactivate iTunes on the PC. I did that, then started the install again.

After 2 hours it was going through the last of the five steps: 'Transferring files, settings and programs' on 'installing devices and setting up your system' stage. It failed, with the message:
'Windows could not configure one or more system components. To install Windows restart the computer and then restart the installation'.. OK?
It reverted back to the old version...

Not to give up easy I then unplugged all the USB and network devices apart from the two monitors, a USB mouse and Ethernet cable to the internet router. I even removed the USB keyboard. I then ran repair install again..
After 2 hours it failed again at the same, almost final stage, with the same message. It then reverted to the old version again!

As I had disconnected all USB devices apart from the USB mouse I guess it might be a hardware incompatibility issue inside the computer, but have no idea which component. I wonder if it might even fail a complete reinstall.?

Is there an install log which might point me in the right direction and can somebody can read it for me... Pretty Please!

This is SO annoying.. Any thoughts or suggestions are very welcome.

andrew129260 · 02 Nov 2013

Please don't take this the wrong way, but with the amount of time you spent on this a clean install would have solved all your issues, and you would be up and running by now. Not only that, but after getting everything the way you like you can create a system image and then always have a perfect install. Also these are OEM provided bloated installs of windows 7, and I feel that you would not have any issues if you re-install using a pure windows 7 disk.

Trust me, I know you and others want to avoid it, but I am only saying this as I believe it to be in your best interest. I know your frustrated, tired and angry with this issue. I would be too. Granted I have never had this issue, but I can completely understand the frustration.

If you 100% want to do away with a clean install, I have another suggestion.
Since your a business, Have you tried directly calling Microsoft? They will help you for free as its a issue related to windows updates and authenticity. You should be able to get real support from them.

Support for Microsoft Product Activation problems

Golden · 02 Nov 2013

andrew129260 said:

If you 100% want to do away with a clean install, I have another suggestion.
Since your a business, Have you tried directly calling Microsoft? They will help you for free as its a issue related to windows updates and authenticity. You should be able to get real support from them.

Support for Microsoft Product Activation problems

Andrew, I can assure you that any activation issues dealt with here receive as good, if not better attention, thanks largely to Noel+Tom. If you read the first post and follow the link posted therein, you will see that Jezza started on the MS site, and was then referred here.There is no point in him going full circle.

Jezza, unless Noel has other suggestions, I think it may be time to consider a clean install, as painful as it may be.

andrew129260 · 02 Nov 2013

@Golden

I did read the original thread, and I know we do awesome work here. But that does not mean calling them is a waste of time. We don't work for Microsoft, or have a level 2 to escalate the issue too if we do not know. I applaud everyone's efforts here, but I am trying to think in the mind of the customer, and I felt those suggestions were valid.

I don't mean any offense to anyone here, I am just stating my opinion. I know NoelDP is amazing at windows updates issues and activation, and I don't mean in anyway that I don't think he can solve this. I also do not mean to say that you cannot get real support here. You can, I just feel that they might think or know something we do not. (I know the wording in my reply stated real, which looked harsh. I did not mean it in that way.)

I am just thinking my suggestions were for least amount of time and possibly additional things overlooked. Once again, I mean no disrespect to anyone here.

NoelDP · 03 Nov 2013

From experience, I can say that 90% of the time, if we haven't been able to fix the problems in the WGA forums, them MS will recommend a repair install at least. Since that's failed here already, the chances are that they would then recommend a clean install.

Effective individual assistance from MS doesn't really happen until you get to third-level support - and since this is a Retail license, they may be more willing to push it that far up the chain (it very rarely happens for OEM licenses, whatever the problems).

I certainly would consider trying them - although it can be frustrating jumping though the hoops in the first two levels.