Error Code 0xc004f063 on Dell Retail system after HD Upgrade

blakemiller · 03 Nov 2013

I have a Dell Studio XPS1495 that I bought from Best Buy about 3 years ago. A few weeks ago, I upgraded my Memory and hard drive setup to a SSD primary and a second data drive. Since the new primary drive was smaller than the original, no mirroring programs would work, nor would the Windows Recovery or Dell Recovery since they require the new drive to be the same size or bigger.

Also, There is NO windows COA sticker - it was either not there, or it came off. (Odd though, cuz the other Dell stickers are there and in good condition too) but it's a valid system that was all good. So, I got the product key from my original install using produkey, thinking that was 'the one'. So, I put in a fresh install of Windows 7 Home Premium, using the key that I got, and a downloaded ISO from microsoft (I forgot where, but they seem pretty easy to get) All good, but after a few weeks, I then got the activation errors, Error Code 0xc004f063 while trying to activate.

Through these forums, I learned that the Retail Key on the original install is a generic one or something and that the key that Produkey is also a generic one.

I've seen a few threads of some possible solutions, but one thing -I still have the Original Drive with the Original Install on it. I can easily pop that drive in and access the original, good install. Produkey won't work, obviously, but is there any other options - as seen here: Product Key Number for Windows 7 - Find and See I don't want to keep swapping drives unless there is a known solution.

Side question - is it known for a retail computer to NOT have a COA sticker? I never noticed, or needed it until now . . . 3 years after I bought it.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7289EA51-382F-445D-82F0-6E31C763AB1B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7289EA51-382F-445D-82F0-6E31C763AB1B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1395025860-1010550241-3933352718</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1749</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100422000000.000000+000</Date></BIOS><HWID>73403207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-2912013
Installation ID: 002276167481608044074544205733301453422521547801328515
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 11/3/2013 5:00:05 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:16:2013 04:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAln1EqMYnmlHGrDwQmAc6ODRDbNdcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CALPELLA
  HPET			INTEL 		CALPELLA
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CALPELLA
  OSFR			DELL  		DELL    
  SLIC			DELL  		CL09   
  SSDT			PmRef		CpuPm

blakemiller · 03 Nov 2013

Okay, I feel silly. Probably one of the next links I clicked after posting this thread took me to a page that noted "Possibly under the battery compartment." and sure enough, there was the COA sticker. I've owned nothign but dells in the last 12-15 years and don't ever recall the sticker 'hidden' in there. Oh well, it worked.

NoelDP · 04 Nov 2013

:) - Dell didn't start putting the COA stickers in the battery compartment until Win7 came out (and they are almost the only company to take that option).

Glad you found it in the end!
Good luck

blakemiller · 04 Nov 2013

Yea, I was miffed . . more frustrated than anything since I've spent at least an hour or two's worth searching for solutions, reading, etc. I finally made a post here after no luck elsewhere then literally the next tutorial I read mentioned the battery compartment.

Question though - would I have been able find anything with my original install Hard Drive that I've kept in tact? Produkey returns the generic retail number, but is the real number buired in the original install somewhere?

NoelDP · 04 Nov 2013

No - the Product Key exists only on the COA sticker unless you enter it into the computer. Even Dell don't (shouldn't?) have a copy of it, and MS has no records of it until activation takes place (apart from knowing that it has being created).