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Windows 7: Windows Update Error:80073712

08 Nov 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That is almost certain to have massive problems - please repeat do a manual Check for Updates and install all found, and then go through the WindowsUpdate Posting Instructions fully, and post the requested data


My System SpecsSystem Spec
.
09 Nov 2013   #12
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

I ran windows update there important updates about half installed successfully, the others keep failing.

1.I ran System update readiness Tool (SURT)

2.SFC /SCANNOW give me this.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.


3.Windows Update Error Codes
I attached image of my last Error Code directly from windows update window.

4.I Attached my log Collection

I had to take out the CbsPersist.cab files are the compressed folder was to big to upload. If they are needed I can upload them one by one.

On a side note once I got Windows Update working again, I ran SURT many times and retrieved the missing files indicated in CheckSUR.log from the other clean install. What I uploaded in cbs.zip is the last that I could not figure out how to fix/retrieve.
My System SpecsSystem Spec
09 Nov 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is normal for a system with IE10/11 installed.
The SFC scan found nothing - but there are some major errors in the background CBS.log data.
Code:
2013-11-09 04:04:41, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, Update: Internet-Explorer-amd64, PinDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591
2013-11-09 04:04:41, Error                 CSI    0000047c@2013/11/9:10:04:41.878 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2013-11-09 04:04:42, Error                 CSI    0000047d (F) STATUS_SXS_ASSEMBLY_MISSING #5974355# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2013-11-09 04:04:42, Error                 CSI    0000047e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #5974240# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521.Internet-Explorer-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2013-11-09 04:04:42, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, Update: Internet-Explorer-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CSI    0000047f@2013/11/9:10:04:42.168 CSI Transaction @0x4ecf070 destroyed
2013-11-09 04:04:42, Info                  CBS    Perf: Resolve chain complete.
2013-11-09 04:04:42, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider
2013-11-09 04:04:42, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-11-09 04:04:42, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-11-09 04:04:42, Info                  CBS    Reboot mark refs: 0
2013-11-09 04:04:42, Info                  CBS    SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 1014, first merged sequence: 1014
2013-11-09 04:04:42, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, session id: 142859, sample type: Standard
2013-11-09 04:04:42, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-11-09 04:04:42, Info                  CBS    SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, current: Absent, original: Absent, target: Installed, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 1014, first merged sequence: 1014
2013-11-09 04:04:42, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, session id: 142862, sample type: Standard
2013-11-09 04:04:42, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-11-09 04:04:42, Info                  CBS    Enabling LKG boot option
2013-11-09 04:04:42, Info                  CBS    Exec: End: nested restore point - complete.
2013-11-09 04:04:42, Info                  CBS    Restored system sleep block state: 0x80000000
2013-11-09 04:04:42, Info                  CBS    Exec: Processing complete.  Session: 30334259_390193906, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    Session: 30334259_390193906 finalized. Reboot required: no [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
This leads us to find the following errors....
Code:
 Line 146538:   MissingWinningComponentKey on resource [84]"wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18233_none_21576cdfe59856b3"[gle=0x80004005]
 Line 146868:   MissingWinningComponentKey on resource [92]"amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619"[gle=0x80004005]
 Line 147001:   MissingWinningComponentKey on resource [95]"amd64_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7601.17803_none_d482f2fd34846558"[gle=0x80004005]
 Line 147237:   MissingWinningComponentKey on resource [81]"wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.18032_none_12360787a598d69a"[gle=0x80004005]
 Line 148055:   MissingWinningComponentKey on resource [92]"amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619"[gle=0x80004005]
 Line 148856:   MissingWinningComponentKey on resource [92]"amd64_8e09fc8e70ef526fe271bb58df1b359b_31bf3856ad364e35_6.1.7601.18015_none_29180e3b180905e4"[gle=0x80004005]
I have to admit to zero knowledge on how to fix that, currently!
My System SpecsSystem Spec
.

09 Nov 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

... I still think your best option is going to be a repair install, if the machine will now do it.
My System SpecsSystem Spec
09 Nov 2013   #15
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

That is a good Idea. I will try a repair again.
My System SpecsSystem Spec
10 Nov 2013   #16
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

I did the Repair Install, and after getting about 129 windows updates installed everything seems to be running smoothly. It took a few runs because I think some of the updates depended on others to go through first. I was able to upgrade to internet explorer 11 after going through versions 8 to 10 first.
Thanks again for the help and guidance!
My System SpecsSystem Spec
10 Nov 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's great!
Please run Windows update a few times and post the results.
My System SpecsSystem Spec
11 Nov 2013   #18
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

Here is a snippet of Windows Update History.
Thanks again for the help and guidance, keep up the good work and don't stop helping others.
My System SpecsSystem Spec
11 Nov 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks good - and just in time for this months round of updates tomorrow

Good luck!
My System SpecsSystem Spec
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