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Windows 7: Windows Update Error:80073712


03 Nov 2013   #1

Windows 7 Home Premium 64bit
 
 
Windows Update Error:80073712

1. System Update Readiness Tool (SURT)
Installation Complete I attached the CBS folder
2. SFC Scan
C:\Windows\system32>SFC /scannow
Beginning system scan. This process will take some time.
Windows Resource Protection could not perform the requested operation.

3. Windows Update Error Codes
Error(s) found:
Code 80073712 Windows Update encountered an unknown error.

Tried Microsoft Fix it and Windows Update Readiness tool.
This is my CheckSUR.log any help would be greatly appreciated.



Attached Files
File Type: log CheckSUR.log (2.6 KB, 2 views)
File Type: zip CBS.zip (4.22 MB, 1 views)
My System SpecsSystem Spec
.

04 Nov 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please provide all the information requested in the
Windows Update Posting Instructions
My System SpecsSystem Spec
04 Nov 2013   #3

Windows 7 Home Premium 64bit
 
 

I think I posted all the required information now. Please tell me if you need more information. Thanks
My System SpecsSystem Spec
.


04 Nov 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CheckSUR has this in the Summary...
Code:
Summary:
Seconds executed: 118
 Found 5 errors
  CSI Unable to Query Store Version Total count: 1
  CBS MUM Corrupt Total count: 4
The only one out of the ordinary there is the CSI Unable to Query Store Version Total count: 1 error - which could be very serious.
The CBS log is stuffed with the following error-type...
Code:
 Line 84688: 2013-11-04 06:33:12, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 84690: 2013-11-04 06:33:12, Error                 CSI    00000011@2013/11/4:12:33:12.193 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
 Line 84693: 2013-11-04 06:33:12, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
I suspect that this means that your COMPONENTS hive is corrupted, badly.

Your best bet is a System Restore back to a period when it worked properly - and if that fails, then you'll have to do a Repair Install to get the registry back in sync again.
My System SpecsSystem Spec
04 Nov 2013   #5

Windows 7 Home Premium 64bit
 
 

I tried System Restore already it was no help.
When I tried a in place repair it copied all files, then gathered information, then gave me an error to try and install all current updates and try again.
My System SpecsSystem Spec
06 Nov 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

In that case, all I can recommend is that you attempt a Repair install - see here for instructions.
Repair Install
My System SpecsSystem Spec
06 Nov 2013   #7

Windows 7 Home Premium 64bit
 
 

When I tried a Repair Install it copied all files, then gathered information, then gave me an error to try and install all current updates and try again.
My System SpecsSystem Spec
07 Nov 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That tends to imply that your system is highly corrupted. You should back up all data to external media and do a clean install.
My System SpecsSystem Spec
08 Nov 2013   #9

Windows 7 Home Premium 64bit
 
 

I was kind of afraid of that. I will keep searching over the internet. Thanks for the help.
My System SpecsSystem Spec
08 Nov 2013   #10

Windows 7 Home Premium 64bit
 
 

I was able to get windows update working again, I got out an old hard drive and installed windows 7 on it. Then I went in and copied COMPONETS registry file and replaced mine with it. It also fixed sfc /scannow, I ran it and it gave me no integrity problems were found. It installed many updates some failed but I am a lot better off than I was. Thanks for the help, that you were able to give.
My System SpecsSystem Spec
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 Windows Update Error:80073712




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