Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update Error:80073712

03 Nov 2013   #1
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 
Windows Update Error:80073712

1. System Update Readiness Tool (SURT)
Installation Complete I attached the CBS folder
2. SFC Scan
C:\Windows\system32>SFC /scannow
Beginning system scan. This process will take some time.
Windows Resource Protection could not perform the requested operation.

3. Windows Update Error Codes
Error(s) found:
Code 80073712 Windows Update encountered an unknown error.

Tried Microsoft Fix it and Windows Update Readiness tool.
This is my CheckSUR.log any help would be greatly appreciated.


My System SpecsSystem Spec
.
04 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please provide all the information requested in the
Windows Update Posting Instructions
My System SpecsSystem Spec
04 Nov 2013   #3
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

I think I posted all the required information now. Please tell me if you need more information. Thanks
My System SpecsSystem Spec
.

04 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR has this in the Summary...
Code:
Summary:
Seconds executed: 118
 Found 5 errors
  CSI Unable to Query Store Version Total count: 1
  CBS MUM Corrupt Total count: 4
The only one out of the ordinary there is the CSI Unable to Query Store Version Total count: 1 error - which could be very serious.
The CBS log is stuffed with the following error-type...
Code:
 Line 84688: 2013-11-04 06:33:12, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 84690: 2013-11-04 06:33:12, Error                 CSI    00000011@2013/11/4:12:33:12.193 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
 Line 84693: 2013-11-04 06:33:12, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
I suspect that this means that your COMPONENTS hive is corrupted, badly.

Your best bet is a System Restore back to a period when it worked properly - and if that fails, then you'll have to do a Repair Install to get the registry back in sync again.
My System SpecsSystem Spec
04 Nov 2013   #5
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

I tried System Restore already it was no help.
When I tried a in place repair it copied all files, then gathered information, then gave me an error to try and install all current updates and try again.
My System SpecsSystem Spec
06 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case, all I can recommend is that you attempt a Repair install - see here for instructions.
Repair Install
My System SpecsSystem Spec
06 Nov 2013   #7
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

When I tried a Repair Install it copied all files, then gathered information, then gave me an error to try and install all current updates and try again.
My System SpecsSystem Spec
07 Nov 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That tends to imply that your system is highly corrupted. You should back up all data to external media and do a clean install.
My System SpecsSystem Spec
08 Nov 2013   #9
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

I was kind of afraid of that. I will keep searching over the internet. Thanks for the help.
My System SpecsSystem Spec
08 Nov 2013   #10
Mr Silvestrini

Windows 7 Home Premium 64bit
 
 

I was able to get windows update working again, I got out an old hard drive and installed windows 7 on it. Then I went in and copied COMPONETS registry file and replaced mine with it. It also fixed sfc /scannow, I ran it and it gave me no integrity problems were found. It installed many updates some failed but I am a lot better off than I was. Thanks for the help, that you were able to give.
My System SpecsSystem Spec
Reply

 Windows Update Error:80073712




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update Error 80073712
I know this is a PC forum, but I am at a loss other than calling Microsoft for this update problem that has been ongoing for almost a year now, so I'm hoping you can help. This 2008 R2 SP1 server fails to install any updates anymore. It used to be hit or miss, some would install and others...
Windows Updates & Activation
Windows Update error 80073712
Windows 7 Ultimate 64 SP1 I’m getting Windows Update error 80073712 I ran the System Update Readiness Tool…did not fix the problem I ran the Windows Update Diagnostic…did not fix the problem I ran the Microsoft MrFixIt…It says it found the problem and fixed it but when I check I still have the...
Windows Updates & Activation
Windows Update error 80073712
Hi, When I try to manually run Windows Update I get the following error: Windows Could not search for new updates (Screenshot attached). I have Update set to run each night, the same three updates run, two install and one fails. (screenshot attached) I have downloaded and run the SURT for...
Windows Updates & Activation
Windows Update Issue - Error 80073712 will not update
Hi, I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer. Any help is appreciated. Please see attached logs and below code Thanks Regards
Windows Updates & Activation
Windows Update Self-update Fail Error 80073712
I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed). Windows update was working fine until maybe June or May of this year. I have tried a number of hotfixes, several microsoft fixit (automatic normal and...
Windows Updates & Activation
Windows Update error 80073712 - how to fix...
I get the following message when I try to run windows Update: "Install new Windows Update software" When I hit install now, i get error 80073712 Upon running Windows Update readiness tool checksur.log shows 6 unfixed errors... I have tried resetting the WU system, to no avail.....
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 16:01.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App