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Windows 7: Windows 7 update failed. Error 8007065E

03 Nov 2013   #1
vict

Windows 7 x64
 
 
Windows 7 update failed. Error 8007065E

My computer fails to install the update for windows 7 for 64x-based systems (KB2761217)

The error code is 8007065E

I've tried the windows fixit program and the problem still persists.

Attached is the CBS.log

Can I get some help please =)


My System SpecsSystem Spec
.
04 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problem is this...
Code:
2013-11-03 09:07:39, Info                  CBS    Read out cached package applicability for package: Package_for_KB2584146~31bf3856ad364e35~amd64~~6.1.1.3, ApplicableState: 112, CurrentState:112
2013-11-03 09:07:45, Info                  CBS    Session: 30333086_301750403 initialized by client WindowsUpdateAgent.
2013-11-03 09:07:45, Info                  DPX    Started DPX phase: Resume and Download Job
2013-11-03 09:07:45, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2013-11-03 09:07:45, Info                  DPX    Ended DPX phase: Apply Deltas Provided In File
2013-11-03 09:07:45, Info                  DPX    Ended DPX phase: Resume and Download Job
2013-11-03 09:07:45, Info                  DPX    DpxException hr=0x8007065e code=0x020217
2013-11-03 09:07:45, Info                  CBS    Failed to extract file update.mum from cabinet \\?\C:\Windows\SoftwareDistribution\Download\8de8eccc51302e3ad3cd631c70492dc1\windows6.1-kb2761217-x64-express.cab [HRESULT = 0x8007065e - ERROR_UNSUPPORTED_TYPE]
2013-11-03 09:07:45, Info                  CBS    Failed to extract package manifest from cabinet [HRESULT = 0x8007065e - ERROR_UNSUPPORTED_TYPE]
2013-11-03 09:07:45, Info                  CBS    Failed to initialize internal package [HRESULT = 0x8007065e - ERROR_UNSUPPORTED_TYPE]
2013-11-03 09:07:45, Error                 CBS    Failed to create internal package [HRESULT = 0x8007065e - ERROR_UNSUPPORTED_TYPE]
2013-11-03 09:07:48, Info                  CBS    Session: 30333086_329562903 initialized by client WindowsUpdateAgent.
This appears to be corruption in the SoftwareDistribution folder

Let's see if we can cure it the 'easy way' -

Open an Elevated Command Prompt, and run the following command...

RD C:\Windows\SoftwareDistribution\Download\8de8eccc51302e3ad3cd631c70492dc1 /S /Q

reboot, and then run another Check for Updates - then try installing ONLY KB2584146.



Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
04 Nov 2013   #3
vict

Windows 7 x64
 
 

Hey Noel, Thanks for the reply. Unfortunately when I run the command
RD C:\Windows\SoftwareDistribution\Download\8de8eccc51302e3ad3cd631c70492dc1 /S /Q
in eCP, it reads "The system cannot find the file specified".
My System SpecsSystem Spec
.

05 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd - but that would explain why Windows is complaining.

A full reset of the SD folder is indicated, in that case....
you will lose your Update history (but the updateswill still be installed, and viewable in the Installed Updates listing).



Openan Elevated Command Prompt

Runthe following commands



NET STOP WUAUSERV

REN C:\WINDOWS\SoftwareDistribution SDOLD

NET START WUAUSERV



wait15 minutes, and reboot

thenwait 10 minutes, and open Windows Updates, and run a Check for Updates.



Installonly the oldest update found - and reboot once installed

thengo back to Windows updates and install the others.
My System SpecsSystem Spec
10 Nov 2013   #5
vict

Windows 7 x64
 
 

Hey Noel, Thanks for the help! I had to install the update manually after doing what you posted. Thanks again!
My System SpecsSystem Spec
11 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - good luck with tomorrow's updates!
My System SpecsSystem Spec
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 Windows 7 update failed. Error 8007065E




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