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Windows 7: IE9 Update Won't Disappear Though Already Installed, IE10 Update Fails

03 Nov 2013   #1
jaw959

Windows 7 Home Premium x64
 
 
IE9 Update Won't Disappear Though Already Installed, IE10 Update Fails

Hello,

I am running on a machine running Windows 7 Home Premium x64. Other Windows Updates are working fine, but for some reason, the Windows Update for IE9 keeps appearing (and failing) even though IE9 is already installed. The update for IE10 (as well as the manual installer) also fail.

The "Windows Internet Explorer 9 for Windows 7 for x64-based systems" fails with error code 9C48.
The "Internet Explorer 10 for Windows 7 for x64-based systems" fails with error code 9C59.

I've attached the CBS folder with the CBS and CheckSUR files (I had to remove some of the older "persist" files to fit it under the attachment limit).

Appreciate any help!

Thanks,
Joe


My System SpecsSystem Spec
.
04 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The operative errors are in the CheckSUR results...
Code:
Unavailable repair files:
 servicing\packages\Package_for_KB2809289_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2809289_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat

I've uploaded afile - j99aa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder j99aain the same place.

Open this folder- there should be one folder inside it (Packages)

Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages


Nowrun the CheckSUR tool again (it may take a while)

Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

Then run another SFC/SCANNOW, and post the new CBS.log file

Then do a manual Check for Updates - what happens/shows now?
My System SpecsSystem Spec
04 Nov 2013   #3
jaw959

Windows 7 Home Premium x64
 
 

Hello,

The updates still fail with the exact same error code. I notice that the files you provided have a filename which differs slightly from the filenames in CheckSUR - could that be related?

Posting the requested files.

Thanks for your help! It's appreciated.
Joe
My System SpecsSystem Spec
.

04 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

(lemme check...)
Ooops! - that's what comes of having half an eye looking out for the boss....

Try this file instead (j99ab.zip - same routine! - same place)
Hopefully I have the right one this time!
My System SpecsSystem Spec
05 Nov 2013   #5
jaw959

Windows 7 Home Premium x64
 
 

Thank you for your help. The CheckSUR log marked the error resolved and didn't find any other errors. SFC didn't find any inconsistencies. The IE9 update disappeared and the the IE10 update completed successfully.
My System SpecsSystem Spec
05 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!

Glad it worked for you.

Good luck
My System SpecsSystem Spec
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 IE9 Update Won't Disappear Though Already Installed, IE10 Update Fails




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