Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update error, stuck on restart loop.

14 Nov 2013   #1
Steve The Dane

Windows 7 Home Premium 64-bit SP1
 
 
Windows Update error, stuck on restart loop.

Greetings Seven Forums crew,

I am having an issue with the Windows 7 Update Service. After installing the latest Microsoft Updates (November 2013), I am now stuck in a "restart your computer to finish installing important updates" message. No matter how many times I restart & check for updates, it keeps giving the same message even though the Update History tells me the updates were all successfully installed. When I restart, the "configuring your computer" message displays briefly with no percentage meter, before shutting down.

Before posting here, I had followed your Windows Update Posting Instructions to no avail.

1.SURT ran fine, installed a hotfix but returned to the same update restart loop message.

2.The sfc scan wouldn't run & gave the error message "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again". Restarting only returned the same error message.

3. I had no update error codes displayed on the requested screen as they were deemed successful but here is an error code from the Windows Update Log-
Handler FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability
2013-11-15 03:48:22:308 532 d80 Agent WARNING: Failed to evaluate Installed rule, updateId = {5E6A375D-B4CF-4CB3-A8B6-FD35C637F90E}.200, hr

4. Please find the requested CBS log zip attached.


My System SpecsSystem Spec
.
14 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
15 Nov 2013   #3
Steve The Dane

Windows 7 Home Premium 64-bit SP1
 
 

Noel,

I believe I did follow the Windows Update Posting Instructions steps as I have listed them in my post, numbers 1-4.
Ran SURT, ran SFC unsuccessfully, found the update error code - 0x80070bc9 & attached the CBS logs.
My System SpecsSystem Spec
.

15 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is no CheckSUR data in the posted logs.
The CBS data contains no SFC data at all - either you ran it too long ago, or it never started properly.

Please follow the instructions closely and try again.
My System SpecsSystem Spec
15 Nov 2013   #5
Steve The Dane

Windows 7 Home Premium 64-bit SP1
 
 

I understand what your saying here but read my post closely.

Quote:
2.The sfc scan wouldn't run & gave the error message "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again". Restarting only returned the same error message.
I can not get the sfc scan to run unfortunately. I tried the startup repair tool from the System Recovery Options menu 1st which returned with no errors found message then I tried to do the Offline System Integrity Verification with the elevated command- sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=d:\Windows which only gave me the error message- Windows Resource Protection could not start the Repair service.

So it really has me beat how to post the relevant data you requested.
My System SpecsSystem Spec
15 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yet you say that the CheckSUR ran OK?? - it should either have errored out, or have left the CheckSUR.logs behind.

OK - let's take another look at the CBS data...
Code:
2013-11-15 03:11:22, Info                  CSI    00000008 Pending transaction content must be resolved, cannot begin another transaction yet
2013-11-15 03:11:22, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-11-15 03:11:22, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
is the operative error message here...


I suspect that the pending.xml file is stuck :(

1). Open an elevated command prompt
2). At the command prompt type the following commands:

takeown /f C:\Windows\winsxs\pending.xml
ICACLS C:\Windows\winsxs\pending.xml /grant Administrators:(F)
REN C:\Windows\winsxs\pending.xml C:\Windows\winsxs\pending.xml.old


close the window, and reboot
now try running SFC again.
My System SpecsSystem Spec
15 Nov 2013   #7
Steve The Dane

Windows 7 Home Premium 64-bit SP1
 
 

Thanks for the prompt reply Noel.

The SUR did run successfully, it seemed to hang at around 70% then after 30 minutes it completed so beats me.

It is correct that you can move the pending.xml file elsewhere to rectify this issue?

I'll do as you requested & reply asap.
My System SpecsSystem Spec
15 Nov 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What we're doing in this renames the file so that it's out of the way - it's not really recommended, as it can create a lot of problems.

Once you;ve rebooted, please post the C:\Windows\winsxs\pending.xml.old
file to your reply so I can see what's in it.
My System SpecsSystem Spec
15 Nov 2013   #9
Steve The Dane

Windows 7 Home Premium 64-bit SP1
 
 

Ok Noel,

The command ran successfully & I rebooted to run the sfc scan again but it still returns the same error - There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.

Apparently there is no C:\Windows\winsxs\pending.xml.old only C:\Windows\winsxs\pending.xml, poqexec.log & reboot.xml

Damn this!
My System SpecsSystem Spec
15 Nov 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Copy the pending.xml file to the desktop, then upload the copy

Are you sure the rename command completed successfully?
My System SpecsSystem Spec
Reply

 Windows Update error, stuck on restart loop.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Stuck in a failed update loop.
I have 4 updates minus the IE 11 upgrade which I have no intention of installing, which keep failing. Not only do they keep failing but the system reboots several times before I can get back to my desktop screen. The updates are KB2868725, KB2868626, KB2862152, and KB2900986. The first 3 are...
Windows Updates & Activation
Windows in a restart loop
I didn't know where to post my problem. It's not exactly a BSOD problem. So, I have this notebook Sony Vaio NW250AF since 2010. It never had any problem before. Four months ago, I installed Ubuntu with wubi (windows ubuntu installer) and everything went well, until couple weeks ago. Suddenly, my...
BSOD Help and Support
Stuck on "Window's Recovery Error/Restart" Loop
Hi all, I'd like to start out by saying, my computer knowledge is rather basic, so please, bare with me.:o I've recently purchased a pre-made desktop. Upon arrival and start up today- I got the window's recovery error screen stating that hardware/software changes may be at fault. I have only...
BSOD Help and Support
Stuck in Restart Loop
Hi All, So, my computer is stuck in a restart loop. every now and then I see a screen with option to start windows normally or safe mode, but it loops faster then I can hit enter. being a comp guy and knowing enough about comps, tried to load Windows 7 install disk as well as Ubuntu Live...
BSOD Help and Support
One initial Install Restart, Windows gets stuck in a restart loop
Hi All, I have read many, many other threads that address infinite reboot loops, but none of the solutions have resolved my issue. I am hoping the community might be able to help me identify this problem. I have just recently replaced my CPU and MB with the items listed below. After...
Installation & Setup
BS Error and restart loop Help ASAP Please
Sorry to post another thread about this but I need help ASAP just bought this computer 3 days ago and was browsing on the internet when computer just shut down and then kept restarting and would not load windows tried to get into safemode would just restart then made windows fix itself and finally...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:11.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App