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Windows 7: Stuck in a failed update loop.

15 Nov 2013   #1
total confusion

Windows 7 Pro
 
 
Stuck in a failed update loop.

I have 4 updates minus the IE 11 upgrade which I have no intention of installing, which keep failing. Not only do they keep failing but the system reboots several times before I can get back to my desktop screen.
The updates are KB2868725, KB2868626, KB2862152, and KB2900986. The first 3 are security updates for Windows 7, the last is a cumulative update for ActiveX Killbits of 7.
Let me start with I'm no computer wiz, that is why I had my updates set to auto. It sorts what I really need versus a bunch of stuff I don't. I downloaded the Update readiness tool and ran it. I also ran the troubleshooter for installation problems it says there are no problems. It still does the same thing. Does it restart to revert each update? I've clicked on the online help links but have no idea what they are talking about and when I see the word "registry" I back away. I messed with the registry on an old PC (with the assistance of a Microsoft Tech) and my PC never ran right after that.
I don't get the box like is pictured in the posting instructions that shows the error codes. If I right click on the "failed" line for each I get the following error codes. They correspond with the above sequence of KB's #1 is 8007054F #2 is 80073AA2 #3 is 800F0826 #4 is the same as #3. I have enclosed the logs files, hopes this helps, cause I sure need it!!
I really don't have time for this. I've already lost an entire morning today and an entire morning yesterday trying to get these installed. I've turned off the auto update so it can't keep setting it up to install.


OOOPS I forgot torun the SFC step. it says it found corrupt files and repaired them. Going to reboot and see if that makes any difference.


My System SpecsSystem Spec
.
15 Nov 2013   #2
total confusion

Windows 7 Pro
 
 

Well that didn't work either.
Here are the new CBS logs.
My System SpecsSystem Spec
15 Nov 2013   #3
Ironbuket

Windows 7 Home Premium 64bit
 
 

I registered just to say you are not alone. I also got repeated BSOD on this latest batch of security updates (windows home premium 64bit). I found a hit which implied it was kb2868626 that was the problem. I installed just kb2875783, kb2868725, kb2876331 and kb2862152 and the system rebooted ok after. Decided to give kb2868626 another try on its own and it worked! ???

Not sure what this really tells us, but if you were stuck like I was try installing all the other updates first, worked for me
My System SpecsSystem Spec
.

16 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have an interesting selection of errors in the CheckSUR scan
Code:
Seconds executed: 337
 Found 17 errors
 Fixed 2 errors
  CSI Payload File Missing Total count: 2
  Fixed: CSI Payload File Missing.  Total count: 2
  CBS Catalog Missing Total count: 1
  CBS Registry Error Total count: 13
  CBS Watchlist Package Missing Total count: 1
 Unavailable repair files:
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~en-GB~7.1.7601.16492.cat
I'll post a fix for the file errors later - then we can work on the registry problems.

SFC found and fixed only one problem -
Code:
 Line 2102: 2013-11-15 14:09:48, Info                  CSI    000001bf [SR] Verify complete
 Line 2103: 2013-11-15 14:09:48, Info                  CSI    000001c0 [SR] Repairing 1 components
 Line 2104: 2013-11-15 14:09:48, Info                  CSI    000001c1 [SR] Beginning Verify and Repair transaction
 Line 2107: 2013-11-15 14:09:48, Info                  CSI    000001c3 [SR] Cannot repair member file [l:24{12}]"graftabl.com" of Microsoft-Windows-NTVDM-System32, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 2108: 2013-11-15 14:09:49, Info                  CSI    000001c4 [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:24{12}]"graftabl.com" by copying from backup
 Line 2111: 2013-11-15 14:09:49, Info                  CSI    000001c6 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"graftabl.com" from store
 Line 2122: 2013-11-15 14:09:49, Info                  CSI    000001c8 [SR] Repair complete
However there are a mass of errors in the background CBS data - which may be related to the registry problems.

See you later
My System SpecsSystem Spec
16 Nov 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Incidentally - the errors here appear to be from a 32-bit install, but your System Specs say 64-bit?


I've uploaded a file - ibtaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ibtaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Then run another SFC /SCANNOW and post the CBS.log file

Also, zip your C:\Windows\System32\config\COMPONENTS file (no extension) and upload it to your favourite fileshare site (preferably DropBox or SkyDrive) and post a link (it'll be too big for the servers here)
My System SpecsSystem Spec
16 Nov 2013   #6
total confusion

Windows 7 Pro
 
 

Noel
Thanks for the quick reply. I have some work I have to get done today because I got so far behind messing around with these stupid updates. Will try to get to this today though.
Here is a screen shot of my specs, Isn't this a 32 bit system??? Did I download something for the wrong system someplace along the line?
George


Attached Thumbnails
Stuck in a failed update loop.-system-specs.jpg  
My System SpecsSystem Spec
16 Nov 2013   #7
total confusion

Windows 7 Pro
 
 

Noel
I downloaded the zip file, but when I extracted there was only 1 folder??? I even deleted the folder and did another extract, still only 1 folder.


Attached Images
Stuck in a failed update loop.-only-1-package.jpg 
My System SpecsSystem Spec
16 Nov 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - my fault - I forgot to mod the instructions :blush: !
One folder is correct here - there's only the Package files to replace.

Yep, your system is 32-bit, but your entry in the Forum's System Specs fields said x64 - I see you've updated it now? (Either that, or I got my threads mixed! )
My System SpecsSystem Spec
16 Nov 2013   #9
total confusion

Windows 7 Pro
 
 

Ok I'm on it, will post back Thanks
George
My System SpecsSystem Spec
16 Nov 2013   #10
total confusion

Windows 7 Pro
 
 

Noel
Like I said I'm a novice at this. I ran the SUR tool but I don't know where to look for the log files you want
George
My System SpecsSystem Spec
Reply

 Stuck in a failed update loop.




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