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Windows 7: Lost Windows Update Cleanup after attempted Fix

19 Nov 2013   #1
AsteriskCGY

Windows 7 Ultimate
 
 
Lost Windows Update Cleanup after attempted Fix

https://dl.dropboxusercontent.com/u/.../dism-logs.zip
https://dl.dropboxusercontent.com/u/...3/cbs-logs.zip

I originally had a problem similar to the one posted in this thread so I went and tried the fix from that same page. The fix did stop the update failing after the reboot but it apparently broke the rest as it did not clear the data from the system. I am now sitting at around 500 MB of space on the OS drive. I am looking to see if there is any other option other than either a repair reinstall or just a complete format reinstall.


My System SpecsSystem Spec
.
21 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have some interesting errors in the CBS.log...

Please follow the Windows Update Posting Instructions and post all the requested data
My System SpecsSystem Spec
22 Nov 2013   #3
AsteriskCGY

Windows 7 Ultimate
 
 

Well I don't have any Windows Update errors I can report. I've ran SURT once. SFC actually won't scan because it's waiting for a windows update to complete, which doesn't seem to go away on restart. The logs actually seemed to have been overwritten as well, so I could post that again.
My System SpecsSystem Spec
.

22 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the requested logs.
My System SpecsSystem Spec
22 Nov 2013   #5
AsteriskCGY

Windows 7 Ultimate
 
 

My System SpecsSystem Spec
23 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't seem to access that file? - please check the link, or attach the files to the reply here
My System SpecsSystem Spec
24 Nov 2013   #7
AsteriskCGY

Windows 7 Ultimate
 
 

Well that's weird. It's 35 MB so I think it exceeds the limit for the forums.
Here's the link again.
https://dl.dropboxusercontent.com/u/9106523/CBS.zip
My System SpecsSystem Spec
25 Nov 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This appears to be the critical error...
Code:
2013-11-21 22:03:36, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2013-11-21 22:03:36, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
I've seen this exact error before somewhere, I'm sure - I'll try and dig it out later.

Please run the following command in an Elevated Command Prompt, and post the output.

DIR C:\Windows\servicing\Packages\*KB976933*.*


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
25 Nov 2013   #9
AsteriskCGY

Windows 7 Ultimate
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Windows\system32>dir c:\windows\servicing\packages\*kb976933*.*
Volume in drive C has no label.
Volume Serial Number is 7E76-94DA

Directory of c:\windows\servicing\packages

11/20/2010 07:24 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~ar-SA~6.1.7601.17514.cat
11/20/2010 06:52 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~ar-SA~6.1.7601.17514.mum
11/20/2010 06:03 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~bg-BG~6.1.7601.17514.cat
11/20/2010 05:38 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~bg-BG~6.1.7601.17514.mum
11/20/2010 03:37 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~cs-CZ~6.1.7601.17514.cat
11/20/2010 03:09 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~cs-CZ~6.1.7601.17514.mum
11/20/2010 03:33 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~da-DK~6.1.7601.17514.cat
11/20/2010 03:11 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~da-DK~6.1.7601.17514.mum
11/20/2010 03:03 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~de-DE~6.1.7601.17514.cat
11/20/2010 02:40 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~de-DE~6.1.7601.17514.mum
11/20/2010 03:33 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~el-GR~6.1.7601.17514.cat
11/20/2010 03:12 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~el-GR~6.1.7601.17514.mum
11/20/2010 03:08 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~en-US~6.1.7601.17514.cat
11/20/2010 02:40 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~en-US~6.1.7601.17514.mum
11/20/2010 03:08 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~es-ES~6.1.7601.17514.cat
11/20/2010 02:41 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~es-ES~6.1.7601.17514.mum
11/20/2010 06:03 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~et-EE~6.1.7601.17514.cat
11/20/2010 05:39 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~et-EE~6.1.7601.17514.mum
11/20/2010 03:39 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~fi-FI~6.1.7601.17514.cat
11/20/2010 03:11 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~fi-FI~6.1.7601.17514.mum
11/20/2010 03:06 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~fr-FR~6.1.7601.17514.cat
11/20/2010 02:43 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~fr-FR~6.1.7601.17514.mum
11/20/2010 03:32 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~he-IL~6.1.7601.17514.cat
11/20/2010 03:10 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~he-IL~6.1.7601.17514.mum
11/20/2010 06:13 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~hr-HR~6.1.7601.17514.cat
11/20/2010 05:41 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~hr-HR~6.1.7601.17514.mum
11/20/2010 07:20 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~hu-HU~6.1.7601.17514.cat
11/20/2010 06:49 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~hu-HU~6.1.7601.17514.mum
11/20/2010 07:12 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~it-IT~6.1.7601.17514.cat
11/20/2010 06:47 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~it-IT~6.1.7601.17514.mum
11/21/2010 11:24 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~ja-JP~6.1.7601.17514.cat
11/21/2010 11:10 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~ja-JP~6.1.7601.17514.mum
11/20/2010 07:14 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~ko-KR~6.1.7601.17514.cat
11/20/2010 06:49 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~ko-KR~6.1.7601.17514.mum
11/20/2010 06:13 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~lt-LT~6.1.7601.17514.cat
11/20/2010 05:41 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~lt-LT~6.1.7601.17514.mum
11/20/2010 04:05 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~lv-LV~6.1.7601.17514.cat
11/20/2010 03:35 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~lv-LV~6.1.7601.17514.mum
11/20/2010 06:13 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~nb-NO~6.1.7601.17514.cat
11/20/2010 05:41 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~nb-NO~6.1.7601.17514.mum
11/20/2010 06:02 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~nl-NL~6.1.7601.17514.cat
11/20/2010 05:37 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~nl-NL~6.1.7601.17514.mum
11/20/2010 09:42 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~pl-PL~6.1.7601.17514.cat
11/20/2010 09:16 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~pl-PL~6.1.7601.17514.mum
11/20/2010 09:49 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~pt-BR~6.1.7601.17514.cat
11/20/2010 09:18 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~pt-BR~6.1.7601.17514.mum
11/20/2010 09:47 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~pt-PT~6.1.7601.17514.cat
11/20/2010 09:17 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~pt-PT~6.1.7601.17514.mum
11/20/2010 04:00 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~ro-RO~6.1.7601.17514.cat
11/20/2010 03:35 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~ro-RO~6.1.7601.17514.mum
11/20/2010 09:48 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~ru-RU~6.1.7601.17514.cat
11/20/2010 09:17 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~ru-RU~6.1.7601.17514.mum
11/20/2010 04:09 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~sk-SK~6.1.7601.17514.cat
11/20/2010 03:37 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~sk-SK~6.1.7601.17514.mum
11/20/2010 04:00 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~sl-SI~6.1.7601.17514.cat
11/20/2010 03:35 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~sl-SI~6.1.7601.17514.mum
11/20/2010 04:06 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~sr-LATN-CS~6.1.7601.17514.cat
11/20/2010 03:37 PM 3,976 Package_for_KB976933~31bf3856ad364e35~amd
64~sr-LATN-CS~6.1.7601.17514.mum
11/20/2010 09:43 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~sv-SE~6.1.7601.17514.cat
11/20/2010 09:16 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~sv-SE~6.1.7601.17514.mum
11/20/2010 04:06 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~th-TH~6.1.7601.17514.cat
11/20/2010 03:35 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~th-TH~6.1.7601.17514.mum
11/20/2010 09:48 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~tr-TR~6.1.7601.17514.cat
11/20/2010 09:16 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~tr-TR~6.1.7601.17514.mum
11/20/2010 04:07 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~uk-UA~6.1.7601.17514.cat
11/20/2010 03:35 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~uk-UA~6.1.7601.17514.mum
11/20/2010 07:10 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~zh-CN~6.1.7601.17514.cat
11/20/2010 06:47 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~zh-CN~6.1.7601.17514.mum
11/20/2010 07:22 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~zh-HK~6.1.7601.17514.cat
11/20/2010 06:49 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~zh-HK~6.1.7601.17514.mum
11/20/2010 07:23 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~zh-TW~6.1.7601.17514.cat
11/20/2010 06:50 PM 3,866 Package_for_KB976933~31bf3856ad364e35~amd
64~zh-TW~6.1.7601.17514.mum
11/20/2010 04:39 PM 7,716 Package_for_KB976933~31bf3856ad364e35~amd
64~~6.1.7601.17514.cat
11/20/2010 04:23 PM 24,287 Package_for_KB976933~31bf3856ad364e35~amd
64~~6.1.7601.17514.mum
11/22/2010 10:50 AM 7,394 Windows7SP1-KB976933~31bf3856ad364e35~amd
64~~6.1.1.17514.cat
11/22/2010 10:47 AM 11,490 Windows7SP1-KB976933~31bf3856ad364e35~amd
64~~6.1.1.17514.mum
76 File(s) 467,949 bytes
0 Dir(s) 461,258,752 bytes free

C:\Windows\system32>
My System SpecsSystem Spec
25 Nov 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me as if the whole update is corrupted - the file sizes of the .mum files should vary, but all are identical here.


Please open an Elevated Command Prompt window, and run the following commands....

dism /online /remove-package /packagename:Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1.17514

wait 10 minutes after the second command has completed, then reboot

Now visit Windows Update again, and do another Check for Updates.
DO NOT install SP1 - just install any other update that shows (which should be KB976933).
Then reboot, and run SFC and CheckSUR again - post the results.
My System SpecsSystem Spec
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 Lost Windows Update Cleanup after attempted Fix




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