Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win 7 SP1 Installation Error Code 800736B3

23 Nov 2013   #1
erwin

Windows 7 Ultimate 32bit
 
 
Win 7 SP1 Installation Error Code 800736B3

Hi,

Win 7 SP1 fails installation with Error Code 800736B3.

I have tried a the solutions as suggested by microsoft without luck. I also re-installed Win 7 Ultimate (using the Upgrade option), but the situation is unchanged.

According to the log of CheckSUR there is 1 CSI missing identity and 2 CSI Payload files missing.

CSI Below is the CheckSUR file contents:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-11-23 09:29
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16476_none_1a378811bc3d6dc3
(f) CSI Missing Identity 0x00000000 appid prnxx002.inf_31bf3856ad364e35_6.1.7600.16385_5ad632810fefc3dc
(f) CSI Payload File Missing 0x00000000 iiswmi.mfl x86_microsoft-windows-i..atibility.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_300a6c40b68f6fc5
Summary:
Seconds executed: 447
Found 3 errors
CSI Missing Identity Total count: 1
CSI Payload File Missing Total count: 2

CheckSUR.persist contents:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-11-23 06:53

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16476_none_1a378811bc3d6dc3
(f) CSI Missing Identity 0x00000000 appid prnxx002.inf_31bf3856ad364e35_6.1.7600.16385_5ad632810fefc3dc
(f) CSI Payload File Missing 0x00000000 iiswmi.mfl x86_microsoft-windows-i..atibility.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_300a6c40b68f6fc5

Summary:
Seconds executed: 622
Found 3 errors
CSI Missing Identity Total count: 1
CSI Payload File Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-11-23 09:29

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16476_none_1a378811bc3d6dc3
(f) CSI Missing Identity 0x00000000 appid prnxx002.inf_31bf3856ad364e35_6.1.7600.16385_5ad632810fefc3dc
(f) CSI Payload File Missing 0x00000000 iiswmi.mfl x86_microsoft-windows-i..atibility.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_300a6c40b68f6fc5

Summary:
Seconds executed: 447
Found 3 errors
CSI Missing Identity Total count: 1
CSI Payload File Missing Total count: 2



How can I resolve this and install SP1?

Thanks,
erwin


My System SpecsSystem Spec
.
23 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We need the CBS.log as well please...

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
23 Nov 2013   #3
erwin

Windows 7 Ultimate 32bit
 
 

Thank you.

Here is the CBS log
Attachment 294632
My System SpecsSystem Spec
.

23 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the SFC summary...
Code:
 Line 2688: 2013-11-23 09:17:06, Info                  CSI    0000025e [SR] Repairing 4 components
 Line 2689: 2013-11-23 09:17:06, Info                  CSI    0000025f [SR] Beginning Verify and Repair transaction
 Line 2690: 2013-11-23 09:17:06, Info                  CSI    00000260 [SR] Cannot repair member file [l:22{11}]"jsproxy.dll" of Microsoft-Windows-IE-ClientNetworkProtocolImplementation, Version = 9.4.8112.16476, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2693: 2013-11-23 09:17:06, Info                  CSI    00000262 [SR] Cannot repair member file [l:24{12}]"riched20.dll" of Microsoft-Windows-RICHED32, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 2696: 2013-11-23 09:17:06, Info                  CSI    00000264 [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 2697: 2013-11-23 09:17:06, Info                  CSI    00000265 [SR] Cannot repair member file [l:22{11}]"jsproxy.dll" of Microsoft-Windows-IE-ClientNetworkProtocolImplementation, Version = 9.4.8112.16476, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2698: 2013-11-23 09:17:06, Info                  CSI    00000266 [SR] This component was referenced by [l:152{76}]"Package_2_for_KB2817183~31bf3856ad364e35~x86~~9.4.1.0.2817183-40_neutral_GDR"
 Line 2701: 2013-11-23 09:17:06, Info                  CSI    00000268 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"jsproxy.dll"; source file in store is also corrupted
 Line 2704: 2013-11-23 09:17:06, Info                  CSI    0000026a [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 2705: 2013-11-23 09:17:06, Info                  CSI    0000026b [SR] This component was referenced by [l:198{99}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7600.16385.WindowsFoundationDelivery"
 Line 2710: 2013-11-23 09:17:06, Info                  CSI    0000026e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"termsrv.dll"; source file in store is also corrupted
 Line 2711: 2013-11-23 09:17:06, Info                  CSI    0000026f [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:24{12}]"riched20.dll" by copying from backup
 Line 2714: 2013-11-23 09:17:06, Info                  CSI    00000271 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"riched20.dll" from store
 Line 2725: 2013-11-23 09:17:07, Info                  CSI    00000273 [SR] Repair complete
The interesting thing about that is that although it says it's repairing 4 components, I can only see three attempted repairs - one of which succeeded.

I'll post a fix protocol for the others in a few minutes.
My System SpecsSystem Spec
23 Nov 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - an oddity...
The CheckSUR file refers to a missing payload file - from the RTM install of Windows 7 using the Argentine language (ar-sa).
This file is going to be very difficult for me to source reliably - do you have the original disk, or access to another machine with the Argentine language installed?
My System SpecsSystem Spec
23 Nov 2013   #6
erwin

Windows 7 Ultimate 32bit
 
 

I have original disk. I think ar-sa is an arabic language pack!
My System SpecsSystem Spec
23 Nov 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - erwaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\erwaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\erwaa
or
DIR E:\iukaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\erwaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply


Then run CheckSUR again, and post the new CheckSUR.log file - hopefully we will then be able to address the registry error it shows.
My System SpecsSystem Spec
23 Nov 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops! - you're probably right about the language pack!
I'll see what I can do about it, as it may make things worse if you attempt to uninstall the package while it's corrupted.
My System SpecsSystem Spec
23 Nov 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - managed to find the file
Please repeat the above procedure with the file 'erwab.zip'
My System SpecsSystem Spec
23 Nov 2013   #10
erwin

Windows 7 Ultimate 32bit
 
 

Will do
My System SpecsSystem Spec
Reply

 Win 7 SP1 Installation Error Code 800736B3




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
error code 80073AA2 and 800736B3
error installing updates KB2998812 , KB2977759 and KB976932 reverting changes attaching CBS Logs collection
Windows Updates & Activation
Error Code: 800736B3 with 7 failed updates
For months now I've had windows tell me that I have some updates to be installed. Every time I try it fails to update giving me the error code: 800736B3.
Windows Updates & Activation
Windows Update, error code 800736B3
Hi, I have a problem with Windows Update. Firstly, i got windows update servise not running message. Then I was download the System Update Readiness Tool when i start that i get this error code 0x8007000d. Finally I tried update in windows update again i get this error code 800736B3. I would...
Windows Updates & Activation
Windows Update Error Code 800736B3
Hi, This is my first post, and not all that clever with pcs, so apologies in advance if I've missed something out. I have been getting this error code repeatedly when trying to install update KB2922229 for a couple of months now. Never had any problems before. Other updates were installing...
Windows Updates & Activation
error code 800736B3 installing SP1
Im getting this error code 800736B3. Can anyone help me.
Windows Updates & Activation
Error Code 800736B3 on SP1 Update
I have lurked in this forum in the past - always finding answers. Thanks to all the experts contributing to this forum. This time I joined so I could post, as I have been unable to find a solution to my problem. I can install all updates except for SP1. I keep getting error 800736B3. I...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:15.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App