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Windows 7: Windows won't update (KB2862152) after system restore.

25 Nov 2013   #11
Nakitu

Windows 7 Home Premium 64bit
 
 

Here it is:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-G83Q4-JJTKT-MRCY9
Windows Product Key Hash: HYIeaI4UD8tB8eyo9k5bzvGWoLk=
Windows Product ID: 00359-OEM-8703514-75557
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C7D628CF-21A1-45FD-8752-58A72308CC4F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C7D628CF-21A1-45FD-8752-58A72308CC4F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MRCY9</PKey><PID>00359-OEM-8703514-75557</PID><PIDType>3</PIDType><SID>S-1-5-21-2463131600-4181862574-133089292</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="7"/><Date>20120723000000.000000+000</Date></BIOS><HWID>B5A90300018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 11:24:2013 16:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: NAAAAAAABAABAAEAAAACAAAAAwABAAEAln0QSXS4YBoWUpSWmiN+NDKl9AEcgOAR1gqWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  DMAR			INTEL 		SNB
No errors copying, if that's indication of anything.


My System SpecsSystem Spec
.
25 Nov 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep - thought so!!


(Have you EVER used Norton software on this machine?)
Please run the following commands, and post the results.

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

They may show something


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
25 Nov 2013   #13
Nakitu

Windows 7 Home Premium 64bit
 
 

No, I've always used AVG and very recently MalwareBytes to be sure that this isn't a malware problem.
The last two commands resulted in errors.

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
    DisplayName    REG_SZ    Security Processor Loader Driver
    ErrorControl    REG_DWORD    0x3
    Start    REG_DWORD    0x4
    Type    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
    0    REG_SZ    Root\LEGACY_SPLDR\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
    NextInstance    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
    Service    REG_SZ    spldr
    Legacy    REG_DWORD    0x1
    ConfigFlags    REG_DWORD    0x400
    Class    REG_SZ    LegacyDriver
    ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc    REG_SZ    Security Processor Loader Driver
    Capabilities    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
VC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
ERROR: The system was unable to find the specified registry key or value.
My System SpecsSystem Spec
.

25 Nov 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The last two commands should give errors - they are there because there's a piece of malware that substitutes a driver into the equation by putting entries there

Someone has disabled the SPLDR service for some reason.

Please open an Elevated Command Prompt, and run the following commands

SC config SPLDR start= boot

(note the spaces!)

once run, close the window and reboot.
Post a new MGADiag report.
My System SpecsSystem Spec
25 Nov 2013   #15
Nakitu

Windows 7 Home Premium 64bit
 
 

The command responded with 'SUCCESS'.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G83Q4-JJTKT-MRCY9
Windows Product Key Hash: HYIeaI4UD8tB8eyo9k5bzvGWoLk=
Windows Product ID: 00359-OEM-8703514-75557
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C7D628CF-21A1-45FD-8752-58A72308CC4F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C7D628CF-21A1-45FD-8752-58A72308CC4F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MRCY9</PKey><PID>00359-OEM-8703514-75557</PID><PIDType>3</PIDType><SID>S-1-5-21-2463131600-4181862574-133089292</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="7"/><Date>20120723000000.000000+000</Date></BIOS><HWID>B5A90300018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-035-175557-02-2057-7600.0000-0452013
Installation ID: 015850906381023146057292313712730594889304224992984585
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MRCY9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 25/11/2013 20:46:30

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:24:2013 16:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAAABAABAAEAAAACAAAAAwABAAEAln0QSXS4YBoWUpSWmiN+NDKl9AEcgOAR1gqWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  DMAR			INTEL 		SNB
My System SpecsSystem Spec
25 Nov 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's fixed it.
OK - now try Windows Update again!
My System SpecsSystem Spec
25 Nov 2013   #17
Nakitu

Windows 7 Home Premium 64bit
 
 

I admit I did a bit of jig when it reached 100%
I'll test some of the next updates too and see if the ungenuine problem still occurs but after that I think can mark this as solved and move on to testing the Nvidia drivers.
My System SpecsSystem Spec
25 Nov 2013   #18
Nakitu

Windows 7 Home Premium 64bit
 
 

Seems I'm up to date and I'll just assume the ungenuine problem has gone away. The Nvidia drivers still prevent the computer from starting up (seems very similar to the problem I had when I first installed my GPU, now that I think about it) but that's another battle. Have a 'reputation', good sir!
My System SpecsSystem Spec
25 Nov 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks - and good luck!
My System SpecsSystem Spec
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 Windows won't update (KB2862152) after system restore.




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