Help with Windows Update Error: Windows Update Services not running.

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  1. Posts : 30
    Windows 7
    Thread Starter
       #11

    so u say try malware bytes which log file? i don't recieved anything after recovering from the BSOD here is a screenshot of the messages shown up after BSOD: Attachment 295105
      My Computer


  2. Posts : 30
    Windows 7
    Thread Starter
       #12

    here the log from SF Diagnostic Tool: Attachment 295106
    Hope it helps
      My Computer


  3. Posts : 30
    Windows 7
    Thread Starter
       #13

    After using Eset Service Repair program this is the results seems a bit better:



    Farbar Service Scanner Version: 23-11-2013
    Ran by Safe (administrator) on 26-11-2013 at 16:20:02
    Running from "C:\Users\Safe\Desktop"
    Windows 7 Professional Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    wscsvc Service is not running. Checking service configuration:
    The start type of wscsvc service is OK.
    The ImagePath of wscsvc service is OK.
    The ServiceDll of wscsvc service is OK.

    Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

    BITS Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


    Windows Autoupdate Disabled Policy:
    ============================


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2012-09-12 14:43] - [2012-08-22 17:16] - 1292144 ____A (Microsoft Corporation) A5EBB8F648000E88B7D9390B514976BF

    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
      My Computer


  4. Posts : 30
    Windows 7
    Thread Starter
       #14

    if it is really required i could maybe use the repair install.
      My Computer


  5. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #15

    ESET service repair tool, repairs a few services. Services corrupted by malware. These are the services affected and repaired

    BITS wasn't missing... now it is. What did you do?

    wuauserv is still missing. But ESET repair should have repaired it. Sure you destroyed all malware and virusses?!
      My Computer


  6. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #16

    Try this Windows Repair (All In One)
    Do at least: "repair windows firewall", "repair windows updates", "restore important windows services".

    It's almost the same as I expected ESET service repair tool should do.

    Post results (FARBAR log)
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    The UPnPHost service appears also to have been uninstalled.
    You also have problems with the ATI drivers, the HomeGroup Provider service,the Function Discovery Provider Host service, the vToolbarUpdater17.1.2 service, the Windows Image Acquisition (WIA) service and the Windows Image Acquisition (WIA) service (amongst possible others)

    I really think that your only option is going to be a repair install - if even that works.


    There are also signs of possible problems with the hard drive.
    How much free space is there?

    Please post ALL the data gathered by the SF BSOD tool - there is a lot missing from the current upload.
      My Computer


  8. Posts : 30
    Windows 7
    Thread Starter
       #18

    yes there is problem with the hdd when booting it says that hdd needs to be checked but it says i can't because due to recent installed program sorry about the sf bsod i will do it again also computer has 93.4Gb free space. Here is the new zip file: Attachment 295117
      My Computer


  9. Posts : 30
    Windows 7
    Thread Starter
       #19

    can't be certain destroyed all malware but as i said when scanning it gives bsod
      My Computer


  10. Posts : 30
    Windows 7
    Thread Starter
       #20

    also do you think my antivirus i good or not?
      My Computer


 
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