Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help with Windows Update Error: Windows Update Services not running.

24 Nov 2013   #1
Applepiez

Windows 7 Pro
 
 
Help with Windows Update Error: Windows Update Services not running.

Hello, can someone please help me with my problems about Windows Update

I have tried to run Windows Update on my computer and received the following error message:


I have also tried Farbar Service Scanner and i got this file
Attachment 294790
Any help and suggestions would be greatly appreciated!


My System SpecsSystem Spec
.
24 Nov 2013   #2
Applepiez

Windows 7 Pro
 
 
Windows Update Error

i have a similar problem here is my farbar file:
Please Help


Farbar Service Scanner Version: 23-11-2013
Ran by Safe (administrator) on 24-11-2013 at 12:02:44
Running from "C:\Users\Safe\Desktop"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Parameters\FirewallPolicy\FirewallRules" registry key. The key does not exist.



File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-09-12 14:43] - [2012-08-22 17:16] - 1292144 ____A (Microsoft Corporation) A5EBB8F648000E88B7D9390B514976BF

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
24 Nov 2013   #3
andrew129260

Windows 10 Pro
 
 

Wow, that is a lot of issues you got there. Your missing a lot of critical windows files.

In my opinion the quickest way to fix your issues is to do a repair install. Make a backup of any important files just in case, but this procedure allows you to keep all your programs and data and just reinstall windows.

See here: Repair Install

Read the whole tutorial, and do not skip any steps!

After the repair install is done, download malwarebytes and run a full scan of your system. If you find any threats, you might want to head over to the security forum to make sure your free from viruses.
My System SpecsSystem Spec
.

25 Nov 2013   #4
Joan Archer

Windows 7 Ultimate SP1 32 bit/Windows 10 64bit
 
 

Welcome to the forum, you say you have a similar problem. A similar problem to who or what, it would get you help quicker if you actually told the experts what your problem is, do you get updates, do you get any error messages, do you have missing updates ?

You need to post back with more details about your machine and the problem you are having, don't forget the experts can't see your machine and every computer is different so you may think someone else's problem looks the same as yours it may not be and you need different help which is just for your machine.

I'm sure you'll get the help you need when you post back with more details.
My System SpecsSystem Spec
25 Nov 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Download the ESET ServicesRepair utility and save it to your Desktop. Run it. After completion reboot. Run FARBAR again and post its log file
My System SpecsSystem Spec
25 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry for the delayed response - I lost connectivity just after asking a mod to split your problem out from the thread you initially posted to, and I've been playing catchup since I got back online.

It looks to me as if you've had a sever malware infection - how certain are you that the malware is now gone, as there's no point in attempting to fix things until it's clean.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
Attach the MBAM report to your reply.
My System SpecsSystem Spec
25 Nov 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Wow, that is a lot of issues you got there. Your missing a lot of critical windows files.

In my opinion the quickest way to fix your issues is to do a repair install. Make a backup of any important files just in case, but this procedure allows you to keep all your programs and data and just reinstall windows.

See here: Repair Install

Read the whole tutorial, and do not skip any steps!

After the repair install is done, download malwarebytes and run a full scan of your system. If you find any threats, you might want to head over to the security forum to make sure your free from viruses.
Fixing malware issues after a repair install is too late - malware must be cleaned early to prevent it getting embedded in the new install (if one is actually needed, and I don't think it is)
My System SpecsSystem Spec
25 Nov 2013   #8
Applepiez

Windows 7 Pro
 
 

Thanks guys for the quick responce i will try to do everything you guys have written i have once tried malware bytes and it gave my system a blue screen and something aboyt log.sys

Thank You
My System SpecsSystem Spec
25 Nov 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please try MBAM again - you can open the log files it creates within it and copy them to your reply.
Please follow the Blue Screen of Death (BSOD) Posting Instructions and post the new results from that.
My System SpecsSystem Spec
25 Nov 2013   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

#5 will fix a lot of your problems. But maybe only temporary .... due to malware
My System SpecsSystem Spec
Reply

 Help with Windows Update Error: Windows Update Services not running.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
windows update cannot run because it is not running error
hello I recently upgraded my net book pc to a ssd. when I tried to update it came up with this error message: windows update cannot update cannot update because it is not running . you may need to restart. after a day of trying to fix this I broke down and started to post this. as I went to get...
Windows Updates & Activation
Windows Update not running. Error Code 0xc8000247 when running SURT
Please help me out - I replaced my defective HDD with a new Samsung Spinpoint HDD, re-installed my Windows 7 image using the recovery DVDs, and can't update windows at all after that. I tried following the steps from Windows Update Posting Instructions - System Update Readiness Tool (SURT) and...
Windows Updates & Activation
Windows Update Service Not Running Error
Windows update cannot currently check for updates because the service is not running a restart may be required. I've restarted multiple times and it still does not work. When I go to Services Windows Update does not show up I'm running Windows 7 64bit I attached 2 screenshots The first...
Windows Updates & Activation
Update services not running
Hello! Just finished a reactivation of Windows 7 Pro and now update manager is not working properly, had to reactivate after cloning and upgrading hard drive. I tried restarting the system as the update manager directed me to do. I have tried running the "System Update Readiness Tool" from...
Windows Updates & Activation
Windows 7 32bit - Windows Update Service Not Running Error
Windows Update Service Not Running Error Windows Update cannot currently check for updates because the service is not running a restart may be required This is an Acer Iconia W500 Windows 7 Pro 32-bit tablet PC. Automatic Windows Updates worked for a while then quit working with the error...
Windows Updates & Activation
Windows update error 80072EFD running 7 64 bit on domain only
Hi all. I am trying to update multiple Windows 7 64 bit systems in a Domain environment and keep getting error code 80072EFD. This only happens when the PC's are connected to the Domain. I brought one of the systems home and it updated no problem so I know it is not the anti-virus(Symantec...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:23.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App