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Windows 7: Failure configuring Windows Updates, Reverting changes

24 Nov 2013   #1
7foruser

Windows 7 Ultimate 32bit
 
 
Failure configuring Windows Updates, Reverting changes

Failure configuring Windows Updates, Reverting changes

system: Windows 7 Ultimate 32 bits - system is in Spanish.

I followed all kinds of procedures on even more forums but no solution.

1. System Update Readiness Tool (SURT) - KB947821

installed!

2. SFC scan

done, scan stopped at 92%. Says that there are damaged files and refers to CBS.log

3. Windows Update Error Codes

80073712 - I already followed instructions to fix it, but error keeps popping up
80070002 - I already followed instructions to fix it, but error keeps popping up

4. Log Collection

I can't upload the file, because it seems to be to big (11 mb). I shared it on the next link: https://www.dropbox.com/s/9y1xokombpamohc/CBS.zip

thanks a lot people for any help!


My System SpecsSystem Spec
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24 Nov 2013   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you scanned with your anti-virus? What browser are you using?
My System SpecsSystem Spec
24 Nov 2013   #3
7foruser

Windows 7 Ultimate 32bit
 
 

thanks for your answer!

- I just scanned with Avast and no infected files
- I use Google Chrome version 31.0.1650.57 m

This is a friend´s computer I am helping out - These update errors seem to stem from say 3 years ago.
My System SpecsSystem Spec
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26 Nov 2013   #4
7foruser

Windows 7 Ultimate 32bit
 
 

anyone who can help me out? thanks!
My System SpecsSystem Spec
26 Nov 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Bad news
Here's the summary from your CheckSUR report
Code:
Summary:
Seconds executed: 1808
 Found 10975 errors
 Fixed 1 errors
  CSI C Mark Deployment Missing Total count: 30
  CSI Payload File Missing Total count: 10924
  Fixed: CSI Payload File Missing.  Total count: 1
  CBS Watchlist Package Missing Total count: 21
The SFC scan failed to complete - after 17529 error messages.
Since there are only around 50,000 files in the Winsxs folder (excluding manifest files) this means that 35% of your system files are either damaged or missing.

I would not even start thinking about manual repair - and I suspect that a repair install attempt will fail.
Back up all your data to external media and reformat/reinstall.
My System SpecsSystem Spec
27 Nov 2013   #6
7foruser

Windows 7 Ultimate 32bit
 
 

thanks for your answer! Ok, so just a reinstall of Windows would solve the problem - thanks again!
My System SpecsSystem Spec
27 Nov 2013   #7
techtitan100

Windows 7 Pro 64bit
 
 

after you do your re-install of Windows make sure you have your product key on hand, because when I re-installed Windows it took me like a month before I finally got the product key correct and another thing order the proper recovery disks from the computer manufacturer or put your computer back to out-of the box condition if the recovery partition is still intact
My System SpecsSystem Spec
30 Nov 2013   #8
gregrocker

 

Factory Recovery is the worst possible install of Win7 one can have, larded with bloatware and useless duplicate utilities which have better versions built into Win7. You'll not even experience Win7 native performance until you do what most tech enthusiasts do and Clean Reinstall - Factory OEM Windows 7.

Everything needed is in the blue link to get and keep a perfect install.
My System SpecsSystem Spec
30 Nov 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's a world of difference here!
Factory recovery may not be the optimal situation, but it IS the easiest and most likely to succeed.
Factory restores have the benefit of recovering the system to the intended launch-point, with all required drivers loaded.
Any other method will require some detailed knowledge of the hardware and/or software installed.
My System SpecsSystem Spec
30 Nov 2013   #10
gregrocker

 

We've had no reported failures to Clean Reinstall - Factory OEM Windows 7 here in the five years since Win7 was released, after helping tens of thousands of users do them.

Users stuck with the factory pre-install of Win7 don't ever experience Win7 native performance, as the best OS ever is smothered by useless crap and duplicate utilities that interfere with better versions built into Win7.

If you only run Factory Recovery be sure to Clean Up Factory Bloatware which will claw back some performance but it will still be a lesser install, whereas doing the Clean Reinstall will give you the best possible install.
My System SpecsSystem Spec
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